I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more
Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more
Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more
Company details
Written by the company
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
Contact info
844 S 800 W, 84062, Pleasant Grove, United States
- (800) 906-7255
- support@thexstance.com
- thexstance.com
4.6
Excellent
765 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I received a response almost right away.
September 11, 2025
Unprompted review
I love the products and the customer…
I love the products and the customer service! I’m so excited to continue ordering more.
September 12, 2025
Unprompted review
Fantastic Customer Service
My insoles came damaged but were swiftly responded and replaced and with a little gift. Thank you so much : )
September 7, 2025
Unprompted review
Excellent customer service
Excellent customer service. Although the product did not work for me due to other knee issues the staff as respectful responsive and help come to fair resolution for both parties. Will recommend you to my friends and family.
September 10, 2025
Unprompted review
Great Customer Service
Working with Jason was so easy. He was quick to respond and took care of my return without issue
September 10, 2025
Unprompted review
Started off as a 1-star, ended as a 5-star
My experience started off as a 1-star. Post office said the 4 insoles I ordered was undeliverable. I sent a picture of my house and address to support to show Google knows where I live and there are no obstacles. Customer service sent the order back out and this time I received 1 pair of insoles instead of 4. I contacted Jason in support again (who was so kind with the errors that happened on my order) and he made sure I had a new order of 4 insoles sent out and a little gift for waiting over a month to finally get my order. Jason's kindness was so over and above anyone I've even dealt with that I have to give Jason 5 stars. (The distribution area needs to up their game but I want to recognize someone who was over and above what you normally get with support). Thank you Jason.
August 25, 2025
Unprompted review
Dishonest company. Do not purchase.
Placed an order online. You guys tricked me with the up-selling. I sent an email canceling the order within 10 minutes. I received no response. 5 hours later I get an email stating that the inserts shipped. They were not shipped. Just a label was created. So you did not honor my request to cancel within 10!minutes of ordering. Conveniently chose to ship hours after I sent a cancelation email, but before answering my request. Very unscrupulous business practices.
September 7, 2025
Unprompted review
Reply from XSTANCE
Hi Brendan,
We’re truly sorry for the inconvenience you experienced! It was never our intention to trick or mislead our customers in any way, and our goal is always to be as clear and transparent as possible. More often, we run different promotions to help our customers save, but we never set out to mislead anyone. These promotions are optional, and you can certainly opt out if you prefer.
We completely understand your frustration and want to reassure you that customers’ emails are not ignored. Our support team works 24/7, and emails are answered in the order they are received. At the same time, our fulfillment system is automatic to ensure orders are processed and shipped quickly. The creation of a label is part of our process to keep customers updated, and it does indicate that the package will be shipped shortly afterward. Our support and fulfillment teams operate separately, and unfortunately, if this happened to you, it means the timing overlapped. But that doesn’t mean we’re unable to help anymore. If you didn’t intend to order more, we can certainly help you get your money back. Just reach out to us at support@thexstance.com, and we’ll make sure this is addressed promptly.
Thank you for sharing your feedback! It helps us improve our process and communication moving forward.
--XSTANCE
Your customer service is awesome
Your customer service is awesome. After i made a mistake in my address and noticed my order was returned by shipper, Jason corrected everything and I received my order.
August 27, 2025
Unprompted review
***DO NOT ORDER FROM THIS COMPANY
***DO NOT ORDER FROM THIS COMPANY, they don't answer the phone and no way to cancel an order within 24 hours as they claim.**** They purposely did not reply to email or messages until after 24 hours. Very deceitful company.
***Do not believe the reply, I was initially told once someone got to my email after 24 hours, that it had shipped when it had not. Very poor company. Waiting to see on my statement if what they said occurred, actually did.*""
September 4, 2025
Unprompted review
Reply from XSTANCE
Hi there!
We are sorry for the frustration this caused. We stand by our 24-hour response time and truly appreciate your patience while waiting for calls to be attended. We are experiencing overwhelming growth, which is great news, but it also means calls are sometimes harder to get through. We are definitely working hard to get things back to the very high standards of service we used to. Please also know that we can indeed cancel orders within 24 hours, so you can be assured your request will be taken care of on time. If your call is not answered right away, we encourage you to reach out via email, where our response time is always within 24 hours. Please check your spam or junk folder just in case our reply ended up there. We are fully committed to helping and making sure you get the support you need! Thank you for your patience and understanding!
- XSTANCE
Honest assessment
Your representative was completely honest with me when I asked if your product was suitable for my particular issues. Sadly, it was not but hopefully in the future there will be something you can provide.
September 3, 2025
Unprompted review
Great comfortable insoles
Great comfortable insoles. My right foot pronates due to a tendon and I lost my arch. So especially for this right foot the insole stabilizes and makes walking more comfortable.
September 1, 2025
Unprompted review
Easy order experience for instant relief!
Simple easy order process. I am a repeat customer of XSTANCE. Their insoles are just as comfortable and provide the same amount of relief to my plantar fasciitis as my $400 ones from Podiatrist does!
August 11, 2025
Unprompted review
Xstance was very good about refunding…
Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt ! Have 3 pairs now .
Would highly recommend them for anyone who has feet issues
Especially those who have fasciitis
August 26, 2025
Unprompted review
Your reply was very fast and helpful.
August 23, 2025
Unprompted review
fast delivery and love them
August 4, 2025
Unprompted review
I must admit I was very skeptical
I must admit I was very skeptical. Everyone claims their product is the best or it will cure this or that but all bs. I've been using these insoles for just a little while and I had to admit they work. My whole body is feeling better, less pain in my knees, and hips.
August 23, 2025
Unprompted review
The relief is real!
I’ve worn the insoles for only a few days. I am able to take longer walks and my feet don’t hurt like they used to. I stand a lot at work and my feet don’t hurt at the end of the day. They really work!
August 19, 2025
Unprompted review
Before I got the insoles
Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you
August 8, 2025
Unprompted review
These inserts are amazing
These inserts are amazing! It's like I stumbled onto the product of a lifetime. Thank you so much for this much needed product.
August 19, 2025
Unprompted review
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