The Zinc Group Reviews 204

The gentleman who i spoke too was really helpful very polite and got things sorted

I received an excellent service from Niel, very helpful and polite. He was patient and understanding through out.

Clear communication and empathy at highest level, by Neil McPherson.

⭐⭐⭐⭐⭐

I had a really positive experience with Zinc Group. I spoke to a gentleman called Ethan who helped me a lot and made everything really easy to understand. He was very patient, professional, and took the time to explain things clearly so I felt comfortable throughout the whole process.

Ethan was friendly and supportive, and he made what could have been a stressful situation feel much more manageable. I really appreciate the help he gave me and the way he handled everything so smoothly.

I would definitely recommend Zinc Group to anyone who needs help — excellent customer service and a great experience overall.

I spoke with a lovely lad called Neil. He was very polite and friendly he helped and sorted the issue.. i could be more thankful

The person I spoke with, Patricia, showed me such empathy it knocked me over.

So full of praise!!

I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Rini was quite wonderful today, she was kind and empathetic. Thank you for guiding through and understanding the situation.

Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars

Was made to feel very comfortable and understood by the lovely lady I spoke to, for a phone call that can seem quite daunting she was amazing and reassuring and very helpful

Lovely lady I spoke with today, she was so helpful, got everything sorted at a payment I can afford ,I’m relieved and happy

Really good uunderstanding member of staff Ethan , really helpful

Really great experience every time I have had to deal with them. Really understanding.

SCAMMERS! AVOID!
They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my account closed before they had taken my last payment. I only realised Zinc are scammers when they refused to issue me with a receipt I requested and other details didn't add up. My bank has confirmed they are scammers, but because this happened over 90 days ago, my bank won't refund my money. I have lost over £327. :(

What a very understanding and thoughtful call handler. I could not commend this lady highly enough. Professional, caring and respectful. Outstanding !

The wait time was almost nothing and the lady I spoke to was really helpful and understanding.

Very friendly and helpful

I spoke with Neil today regarding my Octopus account. He was very professional and helpful.

jibi was very helpful