This was a fairly last minute booking on a river cruise, at a very good price. THG really does offer first class tours, first class service, seemingly able to negotiate very good rates. In p... See more
Company replied
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Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... See more
Company replied
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... See more
Company replied
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... See more
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Company details
Written by the company
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Contact info
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, United Kingdom
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone in the booking office were…
Everyone in the booking office were very helpful, the only fly in the ointment was the pick up at the airport didn’t arrive and were unable to contact . The hotel staff were very friendly helpful and polite , the rooms however were not up to the standard I would wish for
April 16, 2024
Reply from THG Holidays
Dear Mrs Guyatt,
Many thanks for leaving your review on Trustpilot. Firstly, we are happy to hear you were pleased with your service.
However, we are disappointed to learn that your hotel was short of your expectations in terms of the standard and your transfer not arriving which resulted in a four-star review rather than a five-star review.
Please rest assured that we will pass this information to our Product and Sales Managers so they are aware of your observations in order that we can learn from this going forward.
We do hope that this will not deter you from choosing THG Holidays again in the future for your travel needs.
THG Holidays
Customer Support
Excellent experience
Never used a company like this before , very happy with the holiday and the transfer staff abroad were outstanding , the team in England were a tiny bit slow with correspondence sometimes but would recommend and use again
May 18, 2024
Reply from THG Holidays
Dear Miss Boardman,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Trip across Canada.
We knew, roughly, what we wanted but THG with thier expert knowledge, excellent connections and insight into timing of good deals put together an excellent 4 week trip across Canada for us. Each hotel picked was excellent, not just in comfort and quality but also in location. All transfers booked and excursions were brilliant ( I believe they use Jonview for these). We enjoyed every minute and it was stress free as the detail was just perfect. Even after putting the itinerary together they allowed us time to review, change and add items which made our experience just what we were after. Thank you Kerry and all at THG Holidays.
May 25, 2024
Reply from THG Holidays
Dear Mr Evans,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
We hope to have the pleasure of arranging your next holiday in the near future.
Best wishes,
THG Holidays
Reply from THG Holidays
Dear Mrs Parker,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Highly recommended company
I can highly recommend this company, especially Kerry Thomas who works in the Swansea branch.
We booked a bespoke 4 city west course USA holiday and asked Kerry to recommend hotels, car hire etc.
She gave us a number of options tailored to our budget, and when we selected our preferences, she booked everything from flights, transfers, hotels and car hire.
Everything was top drawer and we didn’t experience any issues.
It was also reassuring to know that had we had an issue we could have contacted THG.
Will definitely use this company again, and ask for Kerry who is a true professional!
May 16, 2024
Unprompted review
Reply from THG Holidays
Dear Mr Lewis,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
We asked THG to personalise a holiday…
We asked THG to personalise a holiday for us in Bali and Lombok. I can't thank them enough for their efficiency and expertise. Everything was organised superbly with the airline, ground transfers and hotels. We loved every minute of our 3 weeks and can't wait to ask THG to organise the next holiday!
April 28, 2024
Unprompted review
Reply from THG Holidays
Dear Mrs Styler,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
ThG Holidays ,thank yuo so much it was…
ThG Holidays ,thank yuo so much it was smooth transaction no more Hassle , Absolutely Fantastic!!
April 22, 2024
Unprompted review
Reply from THG Holidays
Dear Mr Adams,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
A fantastic personal service which is…
A fantastic personal service which is sometimes lacking in the national travel companies. Will book through THG again!
April 11, 2024
Unprompted review
Reply from THG Holidays
Dear Mr Davies,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
I booked a hotel via THG
I booked a hotel via THG - they were so attentive and really went the extra mile, and I felt like I was really taken care of. I'd highly recommend to anyone who is looking for a stress free experience :)
May 7, 2024
Unprompted review
Reply from THG Holidays
Dear Ms McClurg,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Okay package/South Africa-Mauritus
Really good package. However hotel in Johannesburg and Moholohol wasn't to our standard.
There were no lifts at Tower Hotel at Johannesburg so you had to carry bags upstairs. Food was ordered from outside which weren't that good. Staff are very helpful. If I was booking this trip I wouldn't have used this hotel. There are lots more good hotels near airport.
Forest Lodge was dirty. not much variety for vegetarians. Don't expect to go for a walk anywhere by the lodge as it's unsafe because of roaming animals.
6 hours drive from Johannesburg to Forest Lodge which was very tiring.
Kruger park experience was wonderful and beyond our expectation.
It would've been perfect if THG had selected better hotels.
May 7, 2024
Reply from THG Holidays
Dear Ms Patel,
Many thanks for leaving your review on Trustpilot. Firstly, we are happy to hear you were pleased with your package and the Kruger Park experience. However, we are disappointed to learn that your hotel in Johannesburg and Moholoholo fell short of your expectations in terms of the standard which resulted in a four-star review rather than a five-star review.
Please rest assured that we will pass this information to our Product and Sales Managers so they are aware of your observations regarding the hotels etc in order that we can learn from this going forward.
We do hope that this will not deter you from choosing THG Holidays again in the future for your travel needs.
THG Holidays
Customer Support
Bought a last minute trip to the…
Bought a last minute trip to the Caribbeans for a bargain price, the sales person was happy to provide more info when I enquired and were quick in response.
February 2, 2024
Reply from THG Holidays
Dear Miss Campean,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Helpful through out booking
March 1, 2024
Reply from THG Holidays
Dear Mr De Gonzalez,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
Great holiday booked with THG Holidays…
Great holiday booked with THG Holidays would recommend and 100% book with them again Very helpful. Great value and overall a perfect experience
February 6, 2024
Reply from THG Holidays
Dear Mrs Duggan,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our Sales and Product Team!
Best wishes,
THG Holidays
From start to finish a great holiday.
From start to finish this was a well organised holiday. We were met at each stage by friendly informative guides who looked after us well. The accommodation was excellent especially Spice Garden Hoi An, and the hotel in Cambodia. Flight transfers went smoothly snd we were always met at the airport on time. A great trip thank you.
February 21, 2024
Reply from THG Holidays
Dear Mrs Mccririe,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Holidays
Great holiday to Vietnam and lots of…
Great holiday to Vietnam and lots of help from Kerry before to make it a brilliant holiday. Quick responses to all my queries. We would look at using them again.
March 16, 2024
Reply from THG Holidays
Dear Mrs Harding,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Holidays
Great service
Great service. Very friendly and helpful staff. Very easy to get hold of. Excellent prices.
March 19, 2024
Reply from THG Holidays
Dear Mrs Leonard-Davies,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Holidays
Golfing trip to Spain
THG holidays recently booked the Hotel Orange in Benidorm for a group of 20 travelling on a golfing trip.
Nothing was to much trouble and everything run to perfection.
Won't hesitate to book again with THG holidays, superb service.
April 24, 2024
Unprompted review
Reply from THG Holidays
Dear Mr Jones,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Holidays
Well organised and Friendly
Friendly staff. Informative of the cruise tour.
Sending us necessary document such as curise tickets on time.
January 25, 2024
Reply from THG Holidays
Dear Mr Poon,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG Holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Customer Support Team
Well organized trip for a great price
Well organized trip for a great price. Professional and fast service online, full info package.
January 6, 2024
Reply from THG Holidays
Dear Mr Galambos,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Customer Support Team
The best of the best
The tailored itinerary set by your agent Kerry to what we requested.As always we had a great time
February 9, 2024
Reply from THG Holidays
Dear Mr Osborne,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are pleased to hear that you were satisfied with our service and enjoyed a great THG holiday.
Your feedback will be passed on to our sales and product team!
Best wishes,
THG Customer Support Team
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