I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.
Contact info
4095 Belgreen Dr, K1G3N2, Ottawa ON, Canada
- 1-800-363-5053
- customerservice@thingsengraved.ca
- thingsengraved.ca
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service. I had a special request and I contacted customer service and they went above and beyond to make it happen.
The delivery instructions were also relayed and everything went great!
Thank you
Excellent
Customer service, product, delivery time, all excellent!! Extremely satisfied!
Communication between myself and the…
Communication between myself and the supplier was great, they gave me different options to choose from with different fonts that I wanted with my order
Very Satisfied!
My engraved item was delivered in a timely manner and the ThingsEngraved team provided excellent communication and customer service throughout the entire experience, from confirming the design to providing updates on the shipping status. I am very satisfied with the quality of my purchase and overall experience!
Can't wait to give it
Design help was appreciated. Delivery was smooth and on time. Looks great. Can't wait to give it
Good product and Quick delivery
We purchased personalized aprons as prizes for an upcoming event. The images were transferred to the aprons and they all look very good. We are pleased with the time that it took to receive the product as well as the quality.
Poor customer service
The glasses we received had the engraving not properly lined up at all, they were not centered front to back as requested. I reached out to have them redone or receive a refund and these requests were denied without any apologies for the poor work despite sending pictures as proof.
I was hesitant about using the company as the proofs were already a hassle to get finalized as the adjustment requests were continuously done improperly.
So great
Items were received very quick and they were very helpful in creating the design and helping to make it better than what i even asked for.
Completely satisfied with my order and…
Completely satisfied with my order and the service I received prior to delivery. They were very helpful, mockups were sent beforehand which was great! And I received the package in the mail a couple days later, super quick! Thank you
The products were exactly as described
The products were exactly as described, the service was amazing, and the entire order was created & received quickly. Would definitely make future purchases!
Great service
Quick express delivery, high quality, reasonable price. Will definitely order again!
Great Service
People were great and being able to actually see what it looked like before actually buying it is wonderful. I am impressed.
Good product
Very prompt and the stockings look great and were a very reasonable price
Arrived on time and well packaged to…
Arrived on time and well packaged to protect the mug. Packaged with care.
Really impressed
I love that I was able to customize to my liking and with a design specialist to ensure my order is exactly to expectations! And done SO timely, I was so impressed and will continue to go to things engraved for any future customization needs! The quality of the products are really nice as well. Thank you guys
Helpful people on the phone
Helpful people on the phone. We were really happy with our engraved snowmen ornaments.
Excellent service
The communication and care taken with my order since the moment I placed the order has been stellar!! I appreciated receiving the pdf sample so I could approve the customization. Product is great. Well done.
All round great experience
Great communication. Helpful and professional staff. It was very helpful to see the proofs and the fact I could make multiple (though no likely unlimited) edits as part of the product was excellent value & greatly appreciated.
Good shipping tracking and timing was accurate to prediction. Item quality Union arrival was great.
Great service, great product
Great service, quick response time and beautiful mugs
Thank you!
Great Service
The team at Things Engraved ensured my custom order was correct and exactly how I wanted it through email correspondence and mock-ups. They were very responsive and had everything confirmed on the same day that I placed the order. My shipment arrived within a few days and was exactly as I had requested. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








