Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service

Amazing service. I had a special request and I contacted customer service and they went above and beyond to make it happen.

The delivery instructions were also relayed and everything went great!

Thank you

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very Satisfied!

My engraved item was delivered in a timely manner and the ThingsEngraved team provided excellent communication and customer service throughout the entire experience, from confirming the design to providing updates on the shipping status. I am very satisfied with the quality of my purchase and overall experience!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good product and Quick delivery

We purchased personalized aprons as prizes for an upcoming event. The images were transferred to the aprons and they all look very good. We are pleased with the time that it took to receive the product as well as the quality.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

The glasses we received had the engraving not properly lined up at all, they were not centered front to back as requested. I reached out to have them redone or receive a refund and these requests were denied without any apologies for the poor work despite sending pictures as proof.
I was hesitant about using the company as the proofs were already a hassle to get finalized as the adjustment requests were continuously done improperly.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

So great

Items were received very quick and they were very helpful in creating the design and helping to make it better than what i even asked for.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Completely satisfied with my order and…

Completely satisfied with my order and the service I received prior to delivery. They were very helpful, mockups were sent beforehand which was great! And I received the package in the mail a couple days later, super quick! Thank you

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

People were great and being able to actually see what it looked like before actually buying it is wonderful. I am impressed.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

I love that I was able to customize to my liking and with a design specialist to ensure my order is exactly to expectations! And done SO timely, I was so impressed and will continue to go to things engraved for any future customization needs! The quality of the products are really nice as well. Thank you guys

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The communication and care taken with my order since the moment I placed the order has been stellar!! I appreciated receiving the pdf sample so I could approve the customization. Product is great. Well done.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

All round great experience

Great communication. Helpful and professional staff. It was very helpful to see the proofs and the fact I could make multiple (though no likely unlimited) edits as part of the product was excellent value & greatly appreciated.
Good shipping tracking and timing was accurate to prediction. Item quality Union arrival was great.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

The team at Things Engraved ensured my custom order was correct and exactly how I wanted it through email correspondence and mock-ups. They were very responsive and had everything confirmed on the same day that I placed the order. My shipment arrived within a few days and was exactly as I had requested. Thank you!

December 4, 2025
Unprompted review

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