Thinkific Reviews 851

We canceled over the phone a year ago. They told us we are good to go then billed us again next year but wouldn't refund us any money.

Update June 11th:
I accessed the account that the rep obviously gave me access to and it shows NO SUBSCRIPTIONS and better yet NO ORDERS!! Then he sends me a message back and says, what email are you using for that screenshot that I sent him proving that's what it says. Huh... the email you told me to access the account with... 😳. I had to get my bank involved sending them the same proof. I sent their billing rep who I have been communicating with another message to again CANCEL this account they claim that I have and the one they plan on continuously charging me. I have never experienced anything like this before... Very disappointed.

Since I just wrote this comment, I will report on the update.

Finally, the "forgot password" which I used previously several times and it didn't send me an email, now mysteriously works. I'm assuming the rep did something to finally fix that. AND it shows that I don't have an active subscription, which he said that I did have an active subscription thus the charge.
OK... So did he cancel it like I requested when he previously told me several times that he couldn't? He has shown me their policy of no refunds. Well, he knows that I couldn't even access the account during the trial so I think this justifies a refund.... Hoping that they take care of this asap.

Previous report:
I haven't been able to access my account for weeks especially during the free trial. I sent several emails requesting a refund when they charged me. I had assumed the account was closed when I couldn't access my account. The "forgot password" doesn't send me a recover email. I have sent the rep 3 email showing him that I can't access it and to cancel the account and give a refund. He keeps sending me the same information back telling me to login.

Seriously! I was with Thinkific years ago and the service was so much better. Trying to figure out how to get this account cancelled before they try to charge me again. Unfortunately, I recommend people to look elsewhere for their courses until Thinkific becomes more customer service oriented and less money oriented.

They do not offer free plans anymore and be careful because there are no warnings before they switch you from the trial version to the paid version (after the 30 day trial your account is auto rolled into the paid version and billed). The structure is quite rigid, so there are a lot of limitations to what you can do which makes it more difficult to use than necessary.

I am writing to express my serious concerns regarding the Transaction Coordinator course I purchased for $318. The course was marketed as providing video content to help learners understand the TC process, yet what I received was only audio commentary without any visual instruction or demonstrations.

It is extremely difficult—if not impossible—to learn a process-oriented role like a Transaction Coordinator without being shown how the tasks are actually performed. This course did not deliver on its advertised value, and I feel misled. I have attempted to contact you multiple times via email and have yet to receive a response.

At this point, I am requesting a full refund within 7 business days. If I do not hear back, I will escalate this by filing a chargeback with my credit card provider and submitting complaints to the Better Business Bureau and other consumer protection agencies.

I hope we can resolve this matter promptly and amicably.

I found courses to be good and interesting, however looking at the negative reviews and absence of proper support/contact page is quite alarming and indicative of skeptical business practice. There is a psychology behind why someone/company/organization would not include the contact details, which is to avoid customer care or to make it difficult for customers from cancelling, as often people don't have time now-a-days. So I would rather find trustable alternate course provider and prefer to refrain from enrolling and avoid wasting time to stop the payment if chosen, unless they update their site with necessary contact details and prompt response from customer service.

I'm really disappointed in the service from Thinkific when it comes to cancelling my subscription for the Basic plan. I've been with Thinkific since 2023 but made the decision to cancel my subscription last month. I was due to be billed on April 13th, so went to cancel my subscription before this date (end of March, I think I tried to do it?) and was given a free 1 months retention offer, pushing my billing date back to May 13th 2025, paying nothing for April 13th - May 12th.
There was a system glitch that showed I was not going to be billed until May 13th 2026 (a years retention instead of a month) but I was honest and told Thinkific. They amended this.
It is now May 9th and I have tried to cancel my plan so that I am not billed on May 13th. I have tried 3 times and it is not working, it says "unable to cancel subscription". I wasn't happy with the help I received on the live chat option, where they were unable to cancel the subscription, unable to tell me why cancelling it myself wasn't working, and they also advised my free one months retention offer ran out on April 13th so I was billed then - this is incorrect and my billing screen clearly says next billing date May 13th. I also have emails to confirm the retention offer ran until May 13th 2025.
I have tried to delete my stored card information so that Thinkific cannot bill me for £440 in the next few days whilst their billing team investigates this issue, but I do not have an option to delete my stored card information anywhere that I can find on my account. I asked several times but was not told how to do this on the live chat support.
Really frustrated and really, really hope I am not billed £440 in a few days time when I have tried to cancel my subscription ahead of the billing date.
Hosting my courses on Thinkific was simple, easy, and user friendly but the process of trying to leave Thinkific has been frustrating. I will be very unhappy if I am billed for the next period when I am trying to cancel. If this issue is resolved by Thinkific, I will amend my review to reflect this.

Edit: Thinkific have now cancelled my plan and associated billing so I have updated my review. This took an hour or two to resolve. I do like that Thinkific haven't deleted all my content so if I reactivate a paid plan in the future, it will be there.

They charged me 200 dollars when I don’t have an account; I deleted them to stop using the service. They didn’t send any email, and I have nothing from them. Be very careful. I’ve notified my card to start a dispute, but stay away from them.

Thinkific's integration with Shopify is terrible. We create books, professional tools and online courses for therapists. We use Thinkific to host the courses, but do our sales on Shopify where we sell all of our products. Each time I go to connect a Thinkific course with Shopify (through the Thinkific app on Shopify), there is an issue that requires exchanges with Thinkific support. This time around is no different. The Thinkific app shows the status of my new course as Draft, even though it is listed as Published on the Thinkific site. I have contacted Thinkific support 5 times, they say they have referred the issue to the Development Team, but it has been 5 days and I have not heard anything from the Development team. I cannot sell my product if I cannot list it. I am frustrated.

My experience with Thinkific was absolutely dreadful. I cancelled my subscription and received a confirmation email, yet they continued to charge me for two more months through their now-defunct Shopify app. When I contacted support for help, they simply deflected responsibility, telling me to log in and delete my account. This is easier said than done. Thinkific requires you to manually delete every single element within your school before you can close the account. If you, like many, have trouble remembering your specific school URL, you're completely locked out, unable to access your account and therefore, unable to delete it. Their support offered no real solutions, just a frustrating circular loop of 'log in and delete.' To this day, I was unable to delete my account, and no refund...a complete waste of time and money.

Was on trial when they charged my credit card for over 100 Euro without any prior notice. Contacted support to cancel, very difficult procedure. Have enough evidence and screenshots showing I was not on any plan. Will now start dispute with my credit card company. Stay away from Thinkific.

I think this company has the worst communication and horrible customer service. Good luck getting help if you have a problem. I have a course that I can let my good clients take for free. I had to pay $997.00 out of my own pocket so my client could get access. There were supposed to be coupons, but they didn't work

Signed up for a free trial plan, cancelled plan within 24 hrs and they still charged my credit card for the first month. Tried to contact them, but as I cancelled my plan I was unable to log in to use the chat bot. There was no direct phone number or email for contact. The only other option was to book a sales call, yet when they found out I was not a company but an individual they said they could not help me. But they knew I was an individual when I signed up for the trial and being an individual was not an issue then.
No direct phone number or email to call for reimbursement of my money. No way to make direct contact with them.
Very frustrating.
Poor customer service.
Only concerned with sales not actually helping.

Horrible customer service. Too complicated. I am not going to 'book a call' to talk to you. You book one to talk to me,

I purchased an online Bible Study from Ascension Press, which partners with Thinkific, on 2/3/25. It states in the description that you get immediate access to the online content. It is now 2/9, and I have not been given access to it. I have emailed and left a voicemail with Ascension, and have yet to hear back from them. This is ridiculous, and unprofessional.

Update: Ascension reached out to me on 2/10 and fixed it themselves. I still wonder what went wrong.

I’m trying to cancel my subscription and they are not allowing me

Excellent platform which has made launching my first online course very easy whilst creating a great experience for my customers

The low rating is 100% about your abysmal customer service. Either there is no quick (half day for eg.) reply or the reply is boilerplate for people just starting with T.

I lost access to my site once for six days, the other time for two. Once you get past the "front desk" your actual experts are knowledgeable and great to work with.

Update: customer service on point

STILL waiting on a refund of my $4500.00 !!! I paid Aug, Sept and Oct for software that they NEVER launched, NEVER finished and NEVER delivered. NO RESPONSE from anyone-- BRETT GILESPIE keeps saying "NO REFUND and you need to pay us 50% to buy out your contract--- but they NEVER gave me software that was in their contract!!! PLEASE DO NOT GIVE THEM A PENNY. The software is garbage, uncustomizable.. I have 21 pages of emails of us asking for things and each time they say" we don't know, we can't do that, you need to buy this plug in or that or call a developer".

The best e-learning software I've experienced, free forever tier is the best for anyone to learn the how to's of thinkific without having to pay for subscription fees unlike others you need to pay after 14 days if you haven't fully understood the system. Secondly, thinkific software is simplyfied, that you'll be able to start creating your course in 30 days or less. Thirdly, once you've completed creating your your course on the free tier you may select the additional features that you want to have on your course site by subscribing to the paid tier of your choice. No other software has the flexibility that thinkific can offer.