review of amazing help from Imran. Thinkmoney's manchester office.... sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, t... See more
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I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie. He is... See more
Company replied
Says what is does on the tin. Helpful to pay the bills by splitting the money coming in towards spending and what is available in manageable chunks. It does as described above instantly without bei... See more
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Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other... See more
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Company details
About thinkmoney
Written by the company
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Written by the company
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Contact info
Orange Building, Media City, Salford Quays, M50 2HF, Salford, United Kingdom
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4.4
Excellent
8K reviews
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Never had a problem with think money…
Never had a problem with think money and when you phone they are great
June 5, 2026
Reply from thinkmoney
We're glad to hear this George, thank you for providing this feedback🤩
Very very good
Since I joined really impressed with app, and excellent customer services when I had a querry
May 1, 2026
Reply from thinkmoney
It’s great to know our team has been able to support you Joe, thank you for your feedback✨
It was so easy the changeover from my…
It was so easy the changeover from my previous card,and I don’t have to phone up and add money to my card everyday.it’s also a lot quicker getting your money,
June 5, 2026
Reply from thinkmoney
We love to hear you are lovely the account James👋
I use thinkmoney app and I have…
I use thinkmoney app and I have experience very smooth and fast
June 5, 2026
Reply from thinkmoney
We're glad you are lovely the app Dhruvkumar📱
Ana was amazing on the phone helped…
Ana was amazing on the phone helped very quickly and effectively credit to the company hope every bank worked liked this
June 5, 2026
Unprompted review
Reply from thinkmoney
Thank you for leaving this feedback Jay, we will pass this on to Ana and her manager, they'll be delighted the hear this✨
I never leave to other bank from uk one…
I never leave to other bank from uk one star for feedback...but Thinkmoney deserve it....and staff from voice call by costumer services they deserve just one star....I close already this account with this bank because i don't whant to have never anymore situation like that with them..never !!!
June 5, 2026
Unprompted review
Reply from thinkmoney
Hi Christy, we’re sorry to hear about your experience and appreciate you bringing it to our attention.
We can confirm that your issue has now been fully resolved. If there’s anything further you need support with, please contact us via live chat or on 0161 779 5000. - Emily
Moving my bank account to Think Money…
Moving my bank account to Think Money was a faultless and stress free experience. Apart from activating my ‘card’ all processes were completed by ‘Think Money’. All Direct Debits crossed over on time and no payments were missed and no payments doubled or taken from my ‘closing’ bank account. All other payments that you transfer money to on an adhoc basis were set up. The ‘app’ is simple to follow and includes a budgeting tool which is useful for future planning. On the one time I needed to call the customer service department (more for reassurance of a process not an issue), the staff were efficient, professional and friendly. Exceptional, painless transfer with additional options from the bank compared to my previous bank account.
June 5, 2026
Reply from thinkmoney
Thank you for your delightful feedback Trudy. We are glad to have you here with us💙
Reply from thinkmoney
Thank you for taking the time to leave us a review✨
Dreadful bank been with them for 17…
Dreadful bank been with them for 17 years but I have a problem with a direct debit so call them to raise a claim under the direct debit guarantee scheme and they are refusing to deal with it stating that I need evidence legally all I have to do is let them know that a problem has arisen and they have to deal with it but they still won’t can’t speak to anyone in uk so I have gotten nowhere ps the direct debit concerned emptied my bank account and left us £5 to try to live on
June 1, 2026
Unprompted review
Reply from thinkmoney
Hi Michael,
We're truly sorry for the stress this caused your family - being left with less in your account than you were planning for is really distressing and we understand how frustrating this situation must have felt.
We never want a long-standing customer to feel let down and we're glad we were able to get in touch and find a way to help. -Emily
Reply from thinkmoney
This is lovely to hear, thanks Kelle💙
For people to know if they can get a loan to get married and to get along with paying off the loan for the manage on the basis of a credifile, thank you very much,
I am finding it difficult to find the loan to get married and want 10000 over 6 years. And it's not as easy as I thought it would be to get alone because of my pork credit. But I am willing to sort that out and willing to get back on track to a good credit history. And that's what I want. And am looking for a loan of 10000 pound over 6 years, thank you.
June 2, 2026
Reply from thinkmoney
We'd like to clarify that thinkmoney does not offer personal loans, but it's great to hear that you’re committed to improving your credit history and getting back on track. That's a really positive step and will help open up more options for you in the future. Hope you have a fantastic wedding day - Emily
Dealing with budgeting query …
After spending over an hour with overseas agents that were in competent I phoned and spoke to a UK agent by the name of kaneil he sorted the issue in 23 minutes and provided a clear explanation. Excellent service and very polite. Think money reconsider the benefits of overseas section you would be better to expand your UK workforce.
June 1, 2026
Unprompted review
Reply from thinkmoney
Hi Liza, thanks for taking the time to leave a review. 💙 We appreciate your feedback and have made sure to forward this to the relevant teams. - Anne
Reply from thinkmoney
This makes us happy to hear Sarah✨
Heaven
Iv found my experience with thinkmoney orgasmic explosive leg shaking all I can say is wow
May 30, 2026
Dont no what customer services is like…
Dont no what customer services is like never needed them . No complaints as yet my benifits paid in around 1.30 am and transfers in and out easy no problems instant.
May 30, 2026
Reply from thinkmoney
We're here if you need us Adrian💙
So far so good
So far so good. Easy to navigate app , decent customer services which is very hard to find now days.
May 30, 2026
Reply from thinkmoney
We’re proud of our team, and your feedback confirms we’re on the right track💙
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