I wish i can give them a ZERO worst company to deal with App doesn't work at all had so many issues with the app resetting password and no one is able to help from their customer service all the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Of course we paid enough to protect our home, but considering how it becomes necessary to find a good security solution, as the law is not always on your side. This company has a proven track record a... See more
Company replied
Excellent system, easy to install. I was a bit intimidated at first, but fears quickly subsided. Had everything (5 window/door sensors, smoke alarm, flood sensor, doorbell camera, two outdoor motion... See more
Company replied
Was looking for an app controlled wireless system with reasonable monitoring rates. A friend referred me to ThinkPro. After some comparison shopping, I gave them a call. Responsive, fast, no nonsense... See more
Company replied
Company details
Written by the company
At Think Protection, we believe security should be easy, affordable, and accessible to everyone. That’s why we offer the most advanced home alarm systems at the lowest price in the industry.
Contact info
700-5775 Yonge Street, M2M4J1, North York, Canada
- (855) 768-4465
- customerservice@thinkprotection.com
- thinkprotection.com
3.9
Great
946 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My service tech was great
My service tech was great. Whole setup took less than 30 minutes!
Would highly recommend!
October 15, 2021
Unfortunately, Alarm system not working
Just switched to think pro, now it’s not working. No alarm to give us security. Very disappointed
September 17, 2021
Reply from Think Protection
Hello Rona. That is disappointing that you feel that way. We looked at our records and see no record of any issues reported to us and we can see the system being armed and disarmed regularly. One of our customer service people will be reaching out to you to see if we can fix the problem. Thank you, the thinkpro team.
Good product and service
Good product and service; only glitch is one of the window sensors fell off when we were away and showed a window open when it wasn’t. Poor tape? Or our application?
August 11, 2021
Reply from Think Protection
Hi Barb, thank you for the review! We are very sorry this happened. The tape is good quality and this is not a typical issue we face. Is the surface flat or are there ridges due to molding? We are happy to get some help for you if you call 1-855-76THINK, one of our installation advisors will be happy to help you. Thank you, the thinkpro team.
Very easy to install… great customer…
Very easy to install… great customer service
I would’ve liked a keypad with a light showing that the alarm is on or off… instead we got a pin pad … I’m very happy with the app as well
August 5, 2021
Easy to install.
August 4, 2021
Reply from Think Protection
Thanks Vijay! DIY is soo easy to install (and we are here to help) and really appreciate the vote of confidence! The ThinkPro team.
Very happy so far
August 4, 2021
Reply from Think Protection
Thank you Cathy! The Team really appreciates the vote of confidence. 😊
Good protection for ann affordable…
Good protection for ann affordable price.woud be even better lf the equipment was lower price.
May 29, 2021
Reply from Think Protection
Thank you Chesley. We try our best to keep costs as low as possible.
Great alarm
Happy with service received bye phone while setting up the security equipment.the technician was polite and patient. Would recommend to others.
May 29, 2021
Reply from Think Protection
Thank you, Virginia! We are very proud of our Customer Service Advisors - we reward them for their ability to help make people happy!
So far so good.The only question I have…
So far so good.The only question I have is in the refer a friend program.If they buy a system they get $100 off.So why did I have to pay $100 more.
May 28, 2021
Reply from Think Protection
Thanks, Tom. We typically have existing offers for new customers that come to us through marketing. Our Refer a Friend (RAF) program gives the referer and the referee a win (2 months free monitoring) and an offer for the new customer. We appreciate that you referred a friend and hope you will do so again. Thank you, the thinkpro team.
Very professional and courteous service…
Very professional and courteous service with my order. Keep up the good work...
May 28, 2021
Reply from Think Protection
Thank you, Al Del., We really appreciate the review and the vote of confidence. The team is extremely focused on getting customer service right: the right system, at the right price, with the right service to help you install simply. We like to keep things simple for customers! Thank you, from the thinkpro team!
Not Great
It is one of the less expensive systems but it quickly shows you why. The android app is terrible, very hard to connect most of the time. Trying to talk to anyone on the phone within at least one day doesn't happen. It says there are people there, but I guess they are all on break at the same time.
Is very frustrating and disappointing.
May 28, 2021
Reply from Think Protection
Hi Kh. Well, that is very disappointing. We would really like to talk with you and help this situation; please call us at 1-855-76THINK. We are a small Canadian company, and we pride ourselves on service. Reviews like this are tough. We have had some issues with our existing phone lines, and we have also had a couple of employees go off sick which means calls were in queue longer than normal; we only employee dedicated people here in Canada. We will be changing our phone systems to give customers the option for a call back when its convenient for them. We hope we can win you back as a happy customer. Thank you, the thinkpro team.
Very Satisfied from the start.
I have been a Think Protection customer for a number of years now and from the initial call have been happy with the service. The setup was easy and I have had no issues since. I was particularly impressed with their recent credit for referral program. This is not my first referral but it was handled well and to my satisfaction by the agent. Good value for the price and room to expand. What more can you ask for. Thanks
May 28, 2021
Unprompted review
Reply from Think Protection
Thanks you very much, Jim. We really appreciate those nice comments. The thinkpro team.
Basic
It does the job. Depending on which agent you land when you call, they sometimes lack professional skills and none of them speaks french, even though their services are offered throughout Canada.
If the system wasn’t already installed when we purchased the house, we would’ve chosen another company.
May 28, 2021
Reply from Think Protection
Hello NS. We apologize that we were not able to service you in French. We are a small Canadian company, and we plan to have service agents available in the fall to help people who prefer to be spoken to in French. We do not actually advertise in Quebec for that reason, but we have happy customers across Canada. We appreciate you reaching out and letting us know your disappointment. The thinkpro team.
Once I learned the system
Once I learned the system, I found it very easy. I especially like being able to set the alarm for evening til morning while I sleep. I do not wake any more thinking I hear something because I am confident in my alarm system,
May 28, 2021
Reply from Think Protection
Thank you very much, Jacqueline. We appreciate the nice comments about the system. A good night's sleep is worth a lot! The thinkpro team.
Reply from Think Protection
Thank you very much, Chantelle. Our team of Customer Care Advisors really appreciate hearing these nice comments. Thank you again, the thinkpro team.
Just correct
Not able to use it with my cat. Technical service was not able to fix the problem. The application doesn't always work properly.
May 28, 2021
Reply from Think Protection
Hi there. We are sorry to hear this. Cats and motion sensors are difficult - especially if the cats are very active and jump around a lot. One of Customer Care team will reach out to you and see what we can do to help fix the issue.
The security setup went smoothly
The security setup went smoothly, but I didn’t receive any window and door stickers, just the one sign. I requested some be sent to me as they were supposedly back ordered. Nothing 😡
May 24, 2021
Reply from Think Protection
Hi Gord. Sorry about the stickers, have asked the team to get them out to you and a new sign - asap. The thinkpro team.
Great economical security option
This was a very easy, efficient and economical option for security. Easy to install - the tech on the phone walked us through the entire installation. Would highly recommend Think Protection!
May 21, 2021
Great for the price!
Didn't need too many bells and whistles for a simple alarm system in our office. I installed Think Protection with the help of the install specialist, very straightforward. Seems to be working great and the price is right.
Highly recommend.
May 19, 2021
Unprompted review
Reply from Think Protection
Thanks, Mike! We have helped many businesses get the right security at the right price! Appreciate the nice call-out on our Installation Advisors - DIY with help! thinkpro team.
Happy with the equipment I received
Happy with the equipment I received. It was very easy to install. The outdoor camera took me about 15 mins and the alarm about 30 mins.
May 18, 2021
Unprompted review
Reply from Think Protection
Thanks Pierre. Appreciate the note!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.