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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the convenience it offers. Many people highlight the outstanding customer service, noting that representatives are friendly, professional, and resolve issues quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the ease and efficiency of their overall experience. However, some customers experienced issues with their orders, such as receiving the wrong strength or color, or finding that the product did not meet their expectations. A few people also mentioned that the lenses are prone to scratching, and some found the magnetic cases did not hold the glasses securely.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the convenience and portability of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are happy with the thin, lightweight design... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers found the ordering process easy... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case... See more

Company replied

Rated 5 out of 5 stars

I love thin optics & have been using them for years. They weigh nothing, fit in small areas, stay on my nose & are perfect for so many different uses. The customer service people are friendly & profes... See more

Company replied

Rated 5 out of 5 stars

After having cataracts done I searched for lightweight reading glasses that I could fit in a pocket. I bought two pairs of Thinoptics with the keychain. (A modern take on the traditional pinze-... See more

Company replied


Company details

  1. Optical Products Manufacturer
  2. Eye Care Center
  3. Fashion Accessories Store
  4. Glasses Store
  5. Optical Wholesaler
  6. Sunglasses Store

Written by the company

ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good Experience

Order process was good, relatively easy. Delivery took slightly longer than expected.

Product, when delivered, was very good. I’m very happy with the glasses

October 20, 2025
ThinOptics logo

Reply from ThinOptics

We’re glad you’re happy with your glasses and found the ordering process smooth! Thank you for your patience with the delivery.

Rated 5 out of 5 stars

pricing

pricing, prompt delivery and selection all top notch

October 20, 2025
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Reply from ThinOptics

Thank you for your wonderful feedback! We’re glad our pricing, delivery, and product selection met your expectations.

Rated 5 out of 5 stars

The replacement of a pair of readers…

The replacement of a pair of readers was smooth, courteously handled, and prompt. All of this was greatly appreciated!!

October 20, 2025
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Reply from ThinOptics

Thank you for sharing your feedback! We’re delighted to know the replacement process went smoothly and that you were pleased with our service.

Rated 5 out of 5 stars

Ordered a pair of reading glasses from…

Ordered a pair of reading glasses from thin optics . Arrived from the USA within a week. Very well made with an amazingly thin magnetic case that sticks to the back of my iPhone. Alas they came in the wrong strength, not the +1.5 that I had ordered. Customer service have been excellent with a couple of emails explaining the problem, they have dispatched the correct size to me at no extra cost. 5 star customer service

October 29, 2025
Unprompted review
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Reply from ThinOptics

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear your glasses arrived quickly and that you’re enjoying the design and case. We sincerely apologize for the mix-up with the strength, but we’re glad our team could resolve it promptly. Your understanding and 5-star feedback mean a lot to us!

Rated 5 out of 5 stars

Easy to order with quick delivery

Easy to order with quick delivery. Well packaged. This is my 5th pair.

October 20, 2025
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Reply from ThinOptics

We appreciate your feedback and continued trust in our products. It’s wonderful to hear that ordering was simple and delivery was prompt. Thank you for being a valued repeat customer!

Rated 3 out of 5 stars

Convenient but they don’t stay on

Cool idea and convenient for small handbags but they don’t really stay on my nose. I wouldn’t purchase another pair.

October 17, 2025
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Reply from ThinOptics

Thank you for taking the time to share your feedback. We’re glad you liked the concept and found it convenient, though we’re sorry to hear the fit wasn’t quite right for you. We truly appreciate your honesty — feedback like yours helps us improve future designs.

Rated 5 out of 5 stars

Use them frequently

Use them frequently
Wish I could avoid them getting scratched taking them in and out the plastic case behind my phone
Please stop all the emails.

October 17, 2025
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Reply from ThinOptics

Thank you for your feedback! We’re glad to hear you use our product frequently. We understand how frustrating it can be when they get scratched — we’ll be sure to share your comment with our product team for future improvements.

Rated 5 out of 5 stars

Quick delivery and very good product…

Quick delivery and very good product quality.

October 13, 2025
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Reply from ThinOptics

We truly appreciate your review! It’s great to know your order arrived promptly and that you’re satisfied with the product quality.

Rated 2 out of 5 stars

While selecting the cases for the…

While selecting the cases for the lenses, the lens prescription changed from 2.0 to 1.5 without me seeing it. The cases that I thought I was buying for the lenses turned out not to be the ones that I thought they were so the old order had to be returned. I am still waiting for my replacement order

October 16, 2025
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Reply from ThinOptics

Thank you for sharing your experience. We’re sorry to hear there was some confusion during the ordering process and that your replacement order is still pending. Your feedback is very helpful, and we’ll share it with our team to make the purchasing process clearer and smoother moving forward.

Rated 1 out of 5 stars

I tried to return my order and…

I tried to return my order and essentially have been ignored. It’s been over two weeks and have heard nothing from thinoptics since I sent my request except an email that said my request has been received.

October 16, 2025
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Reply from ThinOptics

We’re very sorry for the delay in getting back to you and truly appreciate your patience. Your return request is being reviewed by our team, and we’re looking into it now to ensure it’s resolved as quickly as possible. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great glasses Always with you!!!!

Great glasses , this is mine and my wife’s second pair. Fast shipping and a great company.

October 22, 2025
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Reply from ThinOptics

So glad you and your wife are loving your glasses! Thanks for coming back — and for the kind words about our team.

Rated 5 out of 5 stars

It was excellent

It was excellent, prompt and correct!

October 15, 2025
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Reply from ThinOptics

We appreciate your feedback! It’s great to know your experience was excellent and that everything arrived just as expected.

Rated 2 out of 5 stars

The Brooklyns sit very lose on my face

The Brooklyns sit very lose on my face. They kinda slip and slide and aren't comfortable to wear. Also there is etching in the glass at the top of the left lense! I can barely see it, but it's there and is very distracting! I wish I hadn't bought 3 pair. I had high hopes for these.
Regrets.

October 14, 2025
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Reply from ThinOptics

We’re truly sorry to hear the Brooklyns didn’t meet your expectations. Your feedback on both the fit and lens clarity is very helpful, and we’ll be sure to share it with our product team as we work to improve our designs. We appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Excellent service all round

Really great glasses and very quick shipping. Excellent service all round which justifies a 5 star recommendation.

October 21, 2025
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Reply from ThinOptics

We truly appreciate your 5-star review! It’s great to know you’re pleased with both the quality of your glasses and the efficiency of our service. Thank you for your support!

Rated 2 out of 5 stars

Not a Wise Purchase.

Glasses fit too loose and there’s no way to adjust them so they don’t literally slide down my nose and off my face. This has happened twice so far so they are useless to me. Good money spent on a bad product of poor quality.

October 20, 2025
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Reply from ThinOptics

We’re sorry to hear your glasses didn’t fit as expected. Your feedback is very important to us, and we’ll be sharing your comments with our product team as we continue improving fit and design. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Fun frames

Product was as described. Super fun look. Great spare pair…for a good cause

October 20, 2025
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Reply from ThinOptics

We truly appreciate your feedback! It’s great to hear you’re happy with your purchase and that you love both the design and the cause it supports.

Rated 5 out of 5 stars

An excellent product

An excellent product. I’m a repeat customer, have purchased at least 20 pairs over the years I’ve been buying!

October 20, 2025
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Reply from ThinOptics

We sincerely appreciate your continued trust in our products! Hearing from long-time customers like you is always rewarding. Thank you for being part of the ThinOptics family.

Rated 5 out of 5 stars

You guys were great

You guys were great. I had a service issue with the glasses and Ian was super. Very responsive and supportive and replaced my glasses quickly. Love the glasses and the service!

October 20, 2025
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Reply from ThinOptics

We appreciate your thoughtful feedback! It’s wonderful to hear Ian provided responsive, supportive service and that you’re pleased with both your replacement glasses and overall experience.

Rated 5 out of 5 stars

Great quality

Great quality - fun pink frames. Easily fit into small purse for night out!

October 20, 2025
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Reply from ThinOptics

Thank you for your review! We’re delighted you’re enjoying the quality and style of your pink frames — and that their compact design fits perfectly into your purse.

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