www.ThisTribe.com 

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See what reviewers are saying

Rated 5 out of 5 stars

This Tribe were by far the cheapest place for the snugpaks I was looking for. The information in their blog was concise but comprehensive and really useful. I had a question after I bought it and they... See more

Rated 5 out of 5 stars

Ordered this from the UK because it's WAY cheaper than buying it from a retailer in Australia. Was pleasantly surprised when the price dropped on checkout because they don’t charge tax when shippin... See more

Rated 5 out of 5 stars

Bought a snugpak jungle bag so I had a lighter bit of kit that I could fit in my daysack, delivered really quickly (with free postage) and it packs down really well even without the compression sack.... See more

Rated 5 out of 5 stars

Product was well priced, ordering was simple and item arrived on time. Postage charges were reasonable. Just about as good as online ordering gets. This Tribe might like to consider widening the... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

High quality technical outdoor clothing and equipment for the military, police, security and outdoor markets.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond expectations.

I ordered the Snugpak Sleeka Elite from This Tribe during their February discount period as the price they sold the jacket was less than other sites by a considerable margin; even outside of the discount period. This does not only apply to the Snugpak but throughout the products across the website. Even though I did not pay for express delivery the products that I ordered were delivered the next day. This Tribe have exceeded what I expected for the price that was paid in customer service, price and delivery and I will certainly be recommending them and using their services again.

March 9, 2012
Unprompted review
Rated 5 out of 5 stars

atrully excellent service and I'm not easy to please, apparently.

I ordered my tent from Tribe and explained that I would be selling my flat and therefore needed the delivery before I moved out at mid-day the following day. I did'nt actually expect it to arrive on time as these things rarely go to plan, but it did!
An excellent service and an excellent tent. New Zealand here I come.

Thanks

March 2, 2012
Unprompted review
www.ThisTribe.com logo

Reply from www.ThisTribe.com

Thanks Hugh - I'm glad the tent got to you before you left! Have a great time in NZ.

Best wishes - Ben

Rated 5 out of 5 stars

Fantastic Service

Ordered over the weekend and in use on the Tuesday. Well packaged and a great product. ThisTribe is now saved as a favourite on my machine

February 29, 2012
Unprompted review
Rated 4 out of 5 stars

very satisfied with my purchase

The order took a little longer than expected and so did the delivery but i was in no rush anyway. I will definitely use the site again and would recommend the site

February 23, 2012
Unprompted review
www.ThisTribe.com logo

Reply from www.ThisTribe.com

Hi, thanks for the positive review although I'm sorry that you're not 100% satisfied. I can understand it (although I think we *just* made the promised shipping time?) The products you ordered were a bit more complex to deal with than normal items. We have addressed the issue and the same products will now be dispatched as quickly as any other item; normally quicker than promised. Hopefully we will get the chance to demonstrate this to you in the future! Regards, Rob

Rated 5 out of 5 stars

Brisk and professional response.

Product ordered and paid for on line.
Notification of purchase was immediate and the product received by return of post.
The service that one hopes for but, sadly, is rarely delivered these days.
Well done and thank you.

February 22, 2012
Unprompted review
Rated 4 out of 5 stars

great service and delivery

Ordered some items for my son as he goes in the army in April, items were quickly dispatched and packing was very good.

Overall a good experience.

Gave 4 stars it would have been 5 stars if I could have paid through paypal but it wouldn't let me.

Wouldn't discourage me from buying from them again though.

February 18, 2012
Unprompted review
Rated 5 out of 5 stars

Great service, friendly and helpful. Recommended!

Couldn't ask for more... They offer a helpful, understanding and very personable service. I'm outside the UK right now, and they went the extra mile to sort out an order to New Zealand for me. Excellent website, great communications and slick delivery. Their online ordering process is smooth, professional, trustworthy and delightfully wrinkle-free. I highly recommend ThisTribe, they know their kit and their business. Give em a go, and spread the word!

February 12, 2012
Unprompted review
Rated 5 out of 5 stars

rapid, efficient, personnel service

one placing my order, I received an e-mail from the vendor telling me that my order was being sent from two different sites and would therefore arrive separately. A personal touch.

February 9, 2012
Unprompted review
Rated 5 out of 5 stars

Great service, fast delivery, will definitely be coming back.

Website is clear and well laid out, with all items in stock at competitive prices waiting to be bought. Paid for the Rapid shipping to ensure that it arrived the next day. Very happy with the service I received and will be coming back to This Tribe for all the needs I have that they cater for. Keep up the good work.

February 7, 2012
Unprompted review
Rated 5 out of 5 stars

Very good product & service

Price for the item I wanted was in line with the cheapest, but these guys had it in stock and delivered it quicker than the stated time, so all in all a definite thumbs up from me.

February 6, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Good Tribe

The service was excellent, I received my jacket a lot quicker than expected.
I belong to " Commando 999" and was told in an email that we would receive a 10% discount. I couldn't find anywhere to claim it.

January 28, 2012
Unprompted review
www.ThisTribe.com logo

Reply from www.ThisTribe.com

Thanks John - I'm glad the Snugpak Sleeka Elite arrived in good time. I'll ask Mark at Commando 999 to ensure that everyone in the group is aware of the discount code - and I've just emailed it to you directly as well. We're just about to launch our February sale which will give everyone 10% off too! Thanks for coming to This Tribe.

Rated 5 out of 5 stars

Rapid Response

Just purchased a Snugpak jacket & was delighted. A good price, a fast delivery & what appears to be a very pro-active relationship between store & customer which gives it that personal touch which is really good. Will certainly use ThisTribe in the future.

January 22, 2012
Unprompted review
Rated 4 out of 5 stars

What I expected

One order is not enough to make a comprehensive review.

The web site was easy to use; the range of products is a bit limited, however, that could be helpful to someone new.

The order was delivered in the specified time and there were no problems with it.

Regarding the products:

I found the spoon part of the Esbit SS 2-in-1 cutlery to be small; the Light-my-fire plastic equivalent is no larger overall but the spoon holds about twice as much liquid. For eating soup, the Light-my-fire version is much better.

I have not tested the other products yet.

January 13, 2012
Unprompted review

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