Katie Has been really helpful to amend my quote and provide the right details after me giving the wrong email address. My problem was fully resolved in matter of minutes and customer attention was... See more
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After 50 years involved in all aspects of personal insurance, i have never experienced such civility and service along with professional advice. Even the trainee ROS was superb. I have employed around... See more
The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... See more
My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- also in
- Business Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Broker
- Personal Insurance Company
About TH March
Written by the company
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Contact info
10/12 Ely Place, EC1N 6RY, London, United Kingdom
- 01822 668 000
- insurance@thmarch.co.uk
- thmarch.co.uk
4.0
Great
849 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal attention
The personal attention was what made my experience with TH March great. Such a refreshing change to deal with a helpful human rather than AI!
February 18, 2025
Unprompted review
Reply from TH March
Dear Maggie
We wanted to thank you for taking the time to write about your recent experience with the team at TH March. We're so pleased you feel that the personal attention is what makes the TH March experience so great, and it's good to hear you appreciated the helpful and human approach.
Kind regards
Nat at TH March
Reply from TH March
Dear Elizabeth
We appreciate you taking the time to provide your 5 star feedback and are delighted with your comment about the team's excellent service.
Kind regards
Nat at TH March
Quick response to e mails
Quick response to e mails. Proactive - when information required was not forthcoming from branch of jewellers contacted their head office and obtained the information without involving me.
February 7, 2025
Unprompted review
Reply from TH March
Dear Susan
We are grateful for your feedback about the service here at TH March. It's always great to hear examples of our team's proactive service, and we're delighted that this has made for an easier experience for you.
Thank you for your 5 star feedback.
Kind regards
Nat at TH March
Megan was very good to deal with and…
Megan was very good to deal with and prompt with emails and getting things done. Thank you!
January 31, 2025
Unprompted review
Reply from TH March
We really appreciate you taking the time to write about your experience with the team here at TH March. Megan and the team do take pride in "getting things done!" and making the experience as prompt and painless as possible for our customers.
Thank you for your 4 stars.
My wife lost a ring
My wife lost a ring from her finger and TH March did an excellent job of talking us through what they needed from our side (evidence of loss, paperwork etc.) and then settling the bill with the jeweller for the rebuild of the ring. Thank you for the smooth resolution of the loss.
December 12, 2024
Unprompted review
Reply from TH March
Dear Craig
Thank you for taking the time to write about your experience with the team here at TH March. We appreciate what a difficult time it can be when you have to make a claim, so we are pleased to hear you felt we did an excellent job in guiding you through the process and that there was a smooth resolution for you.
We are grateful for your 5 star review.
Kind regards
Nat at TH March
Would definitely recommend!
I am very pleased with my experience so far! Unfortunately, I sadly lost my gold bracelet which I’ve had insured with TH March since 2023. I contacted them to make a claim, and Jade kindly guided me through the entire process. Within the week my claim was approved, I was informed that the funds for a replacement bracelet would be sent to the jeweller of my choice by the end of this week, I just had to pay small difference which was fine with me. Thank you so much for the excellent support, I would highly recommend TH March!
January 20, 2025
Unprompted review
Reply from TH March
Dear Elle
We appreciate you taking the time to write a review here on Trustpilot about your insurance claim experience.
It's our aim for our customers to feel supported when they need us, especially during a claim, so it is a real pleasure to hear about the excellent support from the team and you being guided through the entire process by Jade. It's so important to us that the claim process can be as pain free as possible for our customers, so to hear about the ease at which your bracelet was replaced is very gratifying.
We appreciate your 5 star feedback and for highly recommending us here at TH March.
Kind regards
Nat at TH March
easy and prompt communication
December 12, 2024
Unprompted review
Reply from TH March
Thank you for taking the time to provide feedback on the TH March service. We appreciate your 5 stars.
A smooth claims process
A smooth claims process, where I had full confidence in the timeliness and efficiency of all those involved.
January 6, 2025
Unprompted review
Reply from TH March
Dear Claire
We read your 5 star review of your recent experience with our claims team and wanted to thank you for taking the time to share this. We're so pleased you felt that the claims process was smooth, and delighted you felt full confidence in our timeliness and efficiency throughout.
Kind regards
Nat at TH March
Really happy with my experience with TH…
Really happy with my experience with TH March. I had my engagement ring insured with them since 2019. Unfortunately, I lost the ring this year. Claiming on the policy was quite straightforward and the claim handler - Megan Perry - was very responsive and quick to answer emails. The whole claim was processed very swiftly and I have a replacement ring that I’m very happy with. Although I’m still gutted to have lost my original ring, I’m pleased I didn’t have to deal with a stressful insurance claim on top of that. Big recommend from me.
December 23, 2024
Unprompted review
Reply from TH March
Dear Miriam
Thank you for posting about us here and at reviews.io about your recent experience with our claims team. We’re truly sorry to hear about the loss of your engagement ring, but we're glad you felt that the process of claiming was straightforward and that you had a responsive and speedy service from the team, in particular your contact Megan who will be delighted to receive your positive feedback. It is our aim to provide as stress-free a claim experience as possible for our customers, so it is fantastic to hear you felt this was the case and would recommend us on this basis.
Thank you for taking the time to provide us with your 5-star rating.
Kind regards
Nat at TH March
Excellent Claims Service
Fast and efficient service from Jade following storm damage to my shed roof. If only other companies could make processes so painless.
December 10, 2024
Unprompted review
Reply from TH March
Dear Peter
Thank you so much for taking the time to write about your recent experience with our claims department. The team endeavours to make the claim process as efficient and painless as possible for our customers, so it is gratifying when customers report back that this is their experience. We are genuinely delighted that we could make this so painless for you.
We are grateful for your 5 star score and for your positive feedback.
Kind regards
Nat at TH March
My fiance lost her engagement ring and…
My fiance lost her engagement ring and TM March were extremely helpful with sorting the replacement.
They arranged the replacement working alongside my Jeweller and I am ever so thankful that this stressful period has been resolved.
Thank you ever so much to Michelle & team
Thank you to Michelle and team.
December 9, 2024
Unprompted review
Reply from TH March
Thank you so much for taking the time to write your feedback about your recent experience with Michelle and the team in claims. We're so pleased to hear your stressful period has been resolved and you now have a replacement for your precious item thanks to the work of the team and your jeweller.
We will pass on your feedback to the team who will be delighted to read this. Thank you for your 5 star review.
Kind regards
Nat at TH March
Very poor experience
No matter how many times I try to call/leave a message, no one calls you back - especially from their private collection team. I get people are busy, but so are we and if they are not interested in your business, they should say so and not waste my time. Very unprofessional
November 20, 2024
Unprompted review
Reply from TH March
Dear MH
We are sorry to hear about your experience trying to obtain a quotation. We do have automated callback for those customers who do not wish to wait on the line, as well as an online contact form for customers to be able to request a specific time for callbacks too, so we must apologise if this has fallen short of our expected standards in your case. As you left the review anonymously, we have no details to use to be able to help further or work out what went wrong that meant you did not receive a call. We specialise in insuring valuable items, including private collections, so we would love to be able to assist you. We are terribly sorry that you found the phone lines busy at the time of your call, but if you could provide us with your details we would gladly make arrangements for the team to contact you at a suitable time.
Kind regards
Nat at TH March
Fraudulent Insurer
Please, do not insure with this company. They are very quick to take a premium and in the event a claim occurs, they try as much not to fulfil their obligation. I insured my Rolex with them and unfortunately had to make a claim. It has been over 6months and still have not had my claim resolved.
May 20, 2024
Unprompted review
Reply from TH March
Dear Yom
We were disappointed to see your comments here, especially when you have previously commended the team on their efforts to help you resolve your issues with the insurers. We are proud of the professional service and empathy of our claims team, and we deal with reputable insurers. All the many fantastic reviews both here and on reviews.io can attest to the truly positive experiences our customers have when it comes to the unfortunate scenario of having to make a claim. Our records show that there are still outstanding requirements on your part, however the team are still here to offer as much support as possible and are here to help to achieve the right outcome.
Kind regards
Nat at TH March
Surprisingly positive experience
I never expected claiming through insurance to be so smooth and personable. They really put the customer first. In particular Duana, who responded to my emails promptly and positively.
November 15, 2024
Unprompted review
Reply from TH March
Dear Steven
We really appreciate you taking the time out to write here about your claim experience. It means the world to us to see your comments about TH March really putting the customer first, and that we exceeded your expectations during the process by making it so smooth and personable. Putting the customer first is a fundamental TH March value, so it is gratifying to see when customers write about this being their experience. It's great to hear you confirming the team deal with communications really promptly and positively, and Duana will be especially delighted with your feedback.
Thank you for your 5 stars.
Kind regards
Nat at TH March
If I could have given no star I would
If I could have given no star I would . For 2 years I have insured a piece of jewellery with this company . Got a reminder and quote for the next year. Tried to renew this in my daughters name .. followed all advice … my daughter phoned to give her details . Very helpful staff on phone . It was decided by the under writers they were not willing to give a quote or insure . If I had known 2 years ago I would not have gone with this company. Not given I reason for this . I will not be recommending this company to anyone .
October 30, 2024
Unprompted review
Reply from TH March
Dear Sharon
We appreciate you taking the time to provide your comments. We are sorry that it is frustrating when insurers are not able to offer a quotation. This can be for many reasons, such as claim history, profession, home security or various other risk factors. We appreciate your compliment about our helpful staff; this and the many comments both here on Trustpilot and at reviews. io www.reviews.co.uk/company-reviews/store/thmarch.co.uk also support our reputation for our service so it is always disappointing when we don’t meet expectations. We work hard to make our customers happy, and it can be frustrating for us too, since as a broker there are parts of arranging insurance that remain outside of our power because they are controlled by the insurers with whom we deal. From one insurer to the next, each can have different criteria and restrictions when deciding what to underwrite or not. For example, a range of insurers may avoid insuring unemployed persons or students for example, whereas another firm may specialise in this. Since we use one specific insurer only for specialist standalone insurance for jewellery, watches and private collections, it means that we cannot always provide good news for every person applying for insurance. We do appreciate that by us being the face of this bad news, it has impacted how you and your daughter feel about us. Nevertheless, we are sorry that we cannot help her further. We are also sorry that due to data protection reasons, we are unable to discuss your daughter’s case with you.
Customer feedback is very important to us, and we very much appreciate you taking the time to provide your comments. With all this in mind, should any information change in the future, we welcome customers to contact us again and we can refer back to underwriters for review.
Kind regards
Jo at TH March
Could be smoother
The process of arranging insurance is fairly easy but the confirmation emails are a little confusing. You also don’t get any immediate notification on either email or the webpage when you have uploaded a valuation document, leaving me unsure if it actually works or not.
October 5, 2024
Reply from TH March
Dear Dan
Thank you for bringing this issue to our attention. Ordinarily, there is an instant response to customers when submitting valuations on our web page or to the valuations email address, because we want to manage customer expectations on what happens next and what the timescales might be. We are so sorry that you found this was not working! However we very much appreciate you raising this technical issue with us and will investigate and correct this immediately. Rest assured your documents have been received, and the team will be reviewing them shortly.
Thank you for taking the time to write a review, and for letting us know you found the process of arranging insurance easy with us.
Kind regards
Nat at TH March
Far from impressed with the service…
Far from impressed with the service thus far. I’ve recently purchased a watch and agreed to insure with them however the service is really slow and somewhat lacking. I’ve sent emails with information they’ve requested only to have to chase them 7 days later as I’ve not had a response, this is despite them telling me I only had interim cover for 14 days. As a high end specialist insurer I would have expected a much better service
October 7, 2024
Unprompted review
Reply from TH March
Dear Graham
We are very sorry to hear that you have not been impressed with our service so far whilst trying to set up insurance for your watch because you have felt the follow up information/document gathering slow. As you will see from our many reviews on reviews.io and here on Trustpilot, this is not the experience we ordinarily provide or aim for.
Thank you for taking the time to talk to my colleague Kate today. Unbeknown to the team at the time, you had posted a review on the service, and they were disappointed that they did not know this when dealing with your case as they would have taken the opportunity to apologise and escalate any concerns to a team leader at the time of the call.
We hope that Kate's reassurance about your cover has helped. We value all feedback, and aim to make improvements wherever we can to provide better customer journeys. Thank you for taking the time to tell us about your experience.
Kind regards
Nat at TH March
Buyer Beware. Your Watch may not be insured !!!!
After a few Weeks and after my premium payment, they called to say my proposed insurance was rejected, because I purchased a Rolex ‘Not from a dealer’ - which is true, I purchased from a friend, all papers correct, original AD receipt included ( Goldsmiths ) receipt from seller to me, and a copy of my transaction from my bank proving payment, all photographs, warranty card, hang tags, box pictures - All 100% present and correct. BE WARNED TH MARCH wil NOT insure any watch unless you purchase through an AD - this is their wording, not mine !!
June 6, 2024
Reply from TH March
Dear Gareth
Thank you for taking the time to provide some feedback on your recent experience.
We are sorry that we had cause to cancel your policy due to the watch being purchased from a friend. It can be frustrating for us as a broker, as there are parts of arranging insurance that remain outside of our power because they are controlled by the insurers with whom we deal. From one insurer to the next, each can have different criteria and restrictions when deciding what to underwrite or not. For example, a range of insurers may avoid certain claim histories whereas one insurer may specialise in covering those with such difficulties.
In this case, insurers will not cover watches when they have been purchased from a friend as opposed to a reputable jeweller or dealer. Since we use one specific insurer only for specialist standalone insurance for jewellery, watches and private collections, it means that we cannot always provide good news for every person applying for insurance. Delivering this bad news can impact how a caller feels about our service; we do understand this but are nevertheless sorry that we cannot help further.
Providing quotations, guidance and the right insurance cover to people makes us happy, and we certainly do not operate to waste anyone’s time. However, customer feedback is integral to our progress, and we are always trying to make the customer journey easier. We are continuously looking at how it can be possible to flag insurers’ declinature or query areas as early as possible. We appreciate that making all of this easier is in everyone’s interests, and we very much appreciate you taking the time to provide your comments.
Kind regards
Jo at TH March
10/10 Customer Support
The customer support is always very responsive, helpful and friendly. I've never had to wait to get help and my problem is always sorted out really quickly.
July 12, 2024
Unprompted review
Reply from TH March
Dear Daniel
We're delighted with your 10/10 score for our customer support! It's great to hear you feel we are always very responsive, helpful and friendly and that you've never had to wait to get help. The team here do try hard to make it as stress free as possible for our customers, so it's rewarding to hear you feel your problems are always sorted out really quickly.
Thank you for your 5 star review.
Kind regards
Nat at TH March
Reply from TH March
Dear Natasha
Thank you for taking the time to provide your feedback on your recent insurance purchase experience. We work hard to ensure our processes are as straightforward as possible, so we're pleased to hear you confirming this. We're also glad you were happy with the premium.
We appreciate your 5 star feedback.
Kind regards
Nat at TH March
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