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Rated 5 out of 5 stars

After 50 years involved in all aspects of personal insurance, i have never experienced such civility and service along with professional advice. Even the trainee ROS was superb. I have employed around... See more

Rated 5 out of 5 stars

The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... See more

Rated 1 out of 5 stars

My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times... See more

Company replied

Rated 5 out of 5 stars

TH March made life easy after what was a badly timed water ingress event which happened between exchange and completion of the sale of my house. Both they, the loss adjuster and my builder worked tog... See more

Company replied

Company details

  1. Jewelry and Watch Insurance Company
  2. Business Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Personal Insurance Company

About TH March

Written by the company

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.


We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.


Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.


Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.


We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!


Contact info

3.9

Great

TrustScore 4 out of 5

849 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(849)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

phone to get a price to insure a…

phone to get a price to insure a watch.was told couldn’t give me a quote but did not give me a reason and i’m a registered foster parent with not a claim in my life it is a joke very let down .

April 7, 2022
Unprompted review
TH March logo

Reply from TH March

Dear David
No doubt our team explained a lot of this to you already, so it may not be of comfort - the fact that we are insurance brokers, with access to only one market when it comes to insuring jewellery and watches on their own. This means that from time to time when underwriters find that a customer’s information doesn’t match the criteria that fits into what they need to underwrite, they will be unable to quote, and we’re not able to help further with standalone insurance. We do try and provide guidance on other possible options, such as specialist home insurance, but if you'd like further guidance, do get in touch again. It is the nature of the business that different insurers follow their own different criteria when designing their products, setting their rates and underwriting rules. Although it might not be of comfort, we wanted to reiterate this to you, and to say that we do understand why it’s frustrating to not be able to get the insurance quotation for which you are looking and are sorry we cannot help you.
We wish you luck in your continuing search.
Kind regards
Nat at THM

Rated 5 out of 5 stars

Prompt and Faultless service

Some weeks ago, I lost my wedding ring and finally contacted T.H. March. Jayde Bassett dealt with my claim throughout. I could not have asked for a more sympathetic and sensitive response. My claim was dealt with very efficiently and I was kept informed at all stages of the process. Any questions were answered thoroughly and patiently.
I have dealt with T.H. March for many years and will continue to use and recommend them for their excellent service.

April 7, 2022
Unprompted review
TH March logo

Reply from TH March

Dear Patricia
We're delighted to be there for you when you needed us, and glad that you found us helpful, efficient and sympathetic - all the things we strive to be every day for our customers. Thank you for being such a longstanding customer and trusting us to arrange the insurance of something precious to you.
Kind regards
Nat at THM

Rated 5 out of 5 stars

Outstanding Service

As always, TH March are without doubt the best insurance company I have ever used. Outstanding service!

April 6, 2022
Unprompted review
TH March logo

Reply from TH March

Dear Marianne
Thank you for such wonderful words about us. We wanted to let you know we appreciate you taking the time to post a 5 star review about us, and to say it really brings a smile to all our faces to know you have trusted in our services for decades now. Long may our partnership last!
Kind regards
Nat at THM

Rated 5 out of 5 stars

Very helpful!

Cannot thank Jayde enough for her help with my claim. The whole process was smooth and she kept me updated at all stages. Would not hesitate to recommend TH March.

April 6, 2022
Unprompted review
TH March logo

Reply from TH March

Dear Melody
We appreciate you taking the time to post this fantastic 5 star review about us, and will pass on your kind words to Jayde. We are pleased we were able to support you throughout your claim and that you found it smooth and felt you were kept informed appropriately. It makes us very happy that you would recommend TH March.
Kind regards
Nat at THM

Rated 5 out of 5 stars

Couldn't of asked for a better…

Couldn't of asked for a better jewellery insurer, definitely recommend TH MARCH. They assisted me with a replacement watch and the transaction between myself and the jewellers couldn't be any more smoother.

I would like to thank TH march again for everything. I should be on my way to collect my replacement by the end of the week.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Service !!

The service provided by TH March (Jayde Bassett) has been outstanding from start to finish following the theft of my mothers diamond engagement ring. The time, consideration, empathy and assistance provided to us throughout the whole process has been excellent. I have never previously experienced such good service from an insurance provider, as from the outset Jayde (on behalf of TH March) actively sought to achieve the best possible outcome for mum, in the shortest possible time and with the minimum amount of obstacles. This has been a really refreshing experience when dealing with an insurance provider and we will continue to use TH March for any insurance needs.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant and personal service

I contacted TH March in a panic after discovering the loss of a ring. I was helped by Charlotte who walked me through the process, which was approved in a very stress-free way.
Luckily, the ring was recovered so the main claim was no longer needed, but I was advised to get the ring checked and repaired which TH March covered.
I was very happy with every element of communication with TH March, I have recommended them to friends and family, and will insure with TH March in the future!

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

I spoke to Kay at THMarch after being…

I spoke to Kay at THMarch after being recommended by my jeweller re insuring my pieces. She was polite, clear and concise. All correspondence came in good time.

February 26, 2022
TH March logo

Reply from TH March

Dear Tracy
We are pleased that our service met your expectations and that we were able to help protect your items in a timely and well-informed manner. Thank you for taking the time to write about us with a 5 star review.
Kind regards
Nat at THM

Rated 5 out of 5 stars

We have had insurance for my wife's…

We have had insurance for my wife's engagement ring for 4 years now. Really professional service. I had to update out details and spoke with Kay today. She was really kind and helpful (even informed us that our house move saved our premium). Fantastic customer service.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. You can tell that TH March really understand their market and everything works wonderfully. Really reassuring for we customers.

February 15, 2022
Rated 5 out of 5 stars

Definitely 5 stars

Definitely 5 stars. I have been using them for the last 5 years. Whenever we call we get a pleasant and quick response. I feel so safe insuring my jewelry with them.

Great Work
Maria

February 11, 2022
Rated 5 out of 5 stars

Lost diamond

I lost the diamond from my engagement ring and Oliver from THMarsh was so efficient and helpful, even chasing the company to ensure the repairs were being completed. We never wanted to have to claim but when we had to the process was quick and painless. Would definitely recommend to insure here.

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Having been let down by another broker our jeweller recommended TH March. I spoke to Jessica Wright at around 1430hrs on a Wednesday and found her to be friendly and professional. She quickly ascertained what cover and levels we required. Time was of the essence as we only had two working days left before our policy was due for renewal. By 1635 that day we had a quotation. The following day we again spoke to Jessica to make a couple of fine adjustments and within 30 minutes we had agreed the price and the policy will be in place for our renewal date. Jessica made every thing so easy.

January 27, 2022
Unprompted review

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