After 50 years involved in all aspects of personal insurance, i have never experienced such civility and service along with professional advice. Even the trainee ROS was superb. I have employed around... See more
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The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... See more
My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times... See more
Company replied
TH March made life easy after what was a badly timed water ingress event which happened between exchange and completion of the sale of my house. Both they, the loss adjuster and my builder worked tog... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- Business Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Broker
- Personal Insurance Company
About TH March
Written by the company
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Contact info
10/12 Ely Place, EC1N 6RY, London, United Kingdom
- 01822 668 000
- insurance@thmarch.co.uk
- thmarch.co.uk
3.9
Great
849 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service at a reasonable price
October 27, 2021
Recent claim Unfortunately needed to make a claim so…
Unfortunately needed to make a claim so submitted claim form online- 20 mins later I had a response! once photo and estimate received claim was agreed and when repair complete TH March paid jeweller direct. Great service from start to finish- thanks
October 21, 2021
Unprompted review
Excellent experience with TH March
Excellent experience with TH March - Professional, courteous and efficient service. Thanks Jade for great customer service.
October 16, 2021
Unprompted review
Very helpful from beginning to end.
October 13, 2021
Unprompted review
Slow Responses - Competitor is better
Moving to TH March from Highworth Insurance has been arduous. Was looking to get insurance on a watch which has been insured elsewhere previously, jumped through all of the hoops TH March provided and still it doesn't seem enough. Latest response from them is says I didn't show the watch when I got it valued at a high street brand which I did (I'm sure they wouldn't just value something they've not seen). Average email response takes 7 days... Not a good experience at all.
October 12, 2021
Unprompted review
Reply from TH March
Dear DS
We are sorry to hear that you are having difficulties with the insurer’s requirements for an up to date valuation when insuring a watch. It is easy for us to say as brokers, seeing other customers’ claims going through so smoothly, how important it is that our customers get all their documentation sorted out correctly at the start. But trust us, and trust the feedback here, that it really does make all the difference if you are ever in the difficult situation where you need to make a claim.
We can see that you and our team have communicated back and forth by telephone and email multiple times regarding the insurance requirements for a number of weeks. We were sorry to hear that our explanations and support in you obtaining the necessary documentation were not satisfactory. This is not the experience of most of our customers, so we thank you for bringing to our attention that something has gone wrong on this occasion. All our colleagues are trained to explain the documentation requirements and we have created what we think are helpful guides but we are always looking at ways we can improve our service.
As regards any delayed responses, please also accept our sincere apologies. We are experiencing a high volume of emails and calls into our office but are trying hard to take steps to deal with this.
In the meantime, we are glad that you have continued your insurance with us currently and your watch remains covered.
Kind regards
Nat at THM
Fantastic customer service helping me…
Fantastic customer service helping me find what works best for me and getting me the best price. I was going to try somewhere else but after this service I chose to stay.
October 11, 2021
Unprompted review
Very approachable and easy to use claim…
Very approachable and easy to use claim service 5/5
October 6, 2021
Unprompted review
Prompt response and help and advice…
Prompt response and help and advice given immediately on reporting the loss. No quibble regarding claim and prompt and efficient service to replace.
October 1, 2021
Unprompted review
Transparent & straightforward process…
Transparent & straightforward process to arrange insurance. If only everything was this easy...
September 25, 2021
Excellent service quick and friendly
Excellent service quick and friendly.
I lost the diamond from my ring. When I contacted T. H. March the phone was answered promptly, the member of staff was friendly and professional. The whole process of completing a claim form and getting the ring repaired was very efficient and straightforward.
September 23, 2021
Unprompted review
Fantastic customer service
Charlotte and Oliver were fantastic and walked me through the process of making a claim as It’s a stressful lol experience when you lose high value jewellery. I can’t recommend enough!
September 16, 2021
Unprompted review
Excellent customer service and quick…
Excellent customer service and quick response from the service advisor they made the process very simple
September 13, 2021
Unprompted review
Very impressed with ease of use with…
Very impressed with ease of use with the company, and when I did have to make a claim for my wedding ring which I stupidly lost, I was soon put at ease, after sending the forms they emailed and my valuation cert, that I would be covered. Jayde there also contacted the original jewellers I went to, to ask about the best price to get my replacement if I decided to go there for it, which I did for sentimental reasons at least, so it couldn’t have been easier and I highly recommend the company
September 6, 2021
Unprompted review
Excellent service worked with my…
Excellent service worked with my jeweler and got repair done quickly.
September 6, 2021
Unprompted review
Excellent service
Excellent representative who called me back as it was inconvenient. Very helpful and highly recommend.
September 3, 2021
Unprompted review
Extremely quick turnaround
Extremely quick turnaround, very helpful and efficient!
August 31, 2021
Unprompted review
Engagement ring repairs
My engagement ring needed to go back to the jewellers so that a couple of smaller diamonds could be replaced. I found the claims process with TH March to be super easy from start to finish, with TH March being easily contactable via email if I had any questions. Thank you for the A* service!
August 28, 2021
Unprompted review
Really easy service
August 28, 2021
Good customer service.
August 27, 2021
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