Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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4.9

All reviews

(384)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love getting our cookies

Absolutely love getting our cookies, they’re always so satisfying and a real treat. Both Thomas and Becky are superb, Thomas Cookies are always my go to for gifts to send and little treats for ourselves.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

The tastiest treats ever!

The tastiest treats ever!! Made with organic ingredients & delivered as advertised!! If you want to support a small company then Thomas Cookie Co is for you. I had the brookie pies & a mix of cookie cups. The only problem is is they're too moorish! 10/10 would recommend

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

10/10!

I love Thomas Cookie so much; their Brookie Pies and Brookie Cups are all amazing. The cookies too. I’ve never seen anything as good for sale in shops, and my family now get them for birthdays and Christmas etc.
Fantastic company too, with great service and fast shipping on whichever day you choose. Very highly recommended!

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious!

I've used Thomas Cookie to gift others but finally ordered for myself and was impressed by the quality. So tasty, I will definitely be purchasing again!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing cookies each time

I first tried the cookies at the Hampton court Christmas fayre and have been hooked since. Delivery is always on time and cookies taste just as good each time with quality ingredients. Belgium chocolate cookie is the family favourite and we have a secret stash In the freezer for cravings!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Five star products!

We first came across Thomas Cookie at Hampton Court and were blown away by the selection of goodies on offer. Since then we have purchased a few times more and will definitely re-order, gift and recommend to friends in the future. We froze some of the cookies from the Valentines collection and have just had the Pistachio and the double chocolate ones heated in the oven with a scoop of ice cream- absolutely delicious! Couldn’t get a nicer dessert in a top restaurant, and very good value too!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Valentines Cookies

I got my order wrong so I sent a email to see if I could amend the order and they were so quick to reply and happy to help.
They saved me, especially for Valentine’s Day

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Addictive products which taste…

Addictive products which taste fantastic, prompt delivery. Once tried....you'll be hooked.
I always buy more than I need and freeze them. Quick super tasty desserts can be made, simply reheat and add ice cream. Grandchildren always ask if there are cookies in the freezer! They're becoming as essential as my frozen peas!!!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

A few years ago we tried Thomas Cookie…

A few years ago we tried Thomas Cookie and have not looked since!
We can taste the love in every bite.

We visit the stall when Thomas is at local food festivals and order online from time to time.

Always impecable service and we cannot recommend Thomas Cookies enough!

5*

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

This is the only online cake store that…

This is the only online cake store that we have repeatedly ordered from....and we have tried out a lot!! Service has always been outstanding and the cookies are exceptional! We particularly recommend the brookies!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious and great value

Have ordered from here a few times and both times have been super happy with the products. The brookies are absolutely heaven (especially warmed up a bit), and stay fresh for a while. They also freeze and defrost well! Great service - would highly recommend!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Orange pie

I have ordered from here before so quick & easy, alway's come well packaged and taste 😋 lovely, will buy again...

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Another great order

Another great order. They arrived well packaged and in time for Christmas. They were a taste sensation - what are you waiting for? Order yours today, you won't be disappointed.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered twice in a fortnight - sensational!

We've ordered twice in the last 2 weeks, they are just amazing! The flavours are fantastic and you can tell they are made using decent, proper ingredients - a rare find in this day and age. Package always arrives nice and secure, everything in there and always tastes great - recommended!!

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Cookies

I've been ordering from Thomas Cookie Co for a number of years having first discovered them at the Ideal Home Show in London. I have never had a bad experience with this company and everything I have tried has always been delicious and incredibly generous with portions! I recently ordered an XL cookie with Lindt for a friend's birthday and they were blown away by how good it was! My personal favourite will always be the pistachio, dark chocolate and sea salt cookies and I would recommend these to all!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

I am a long time customer

I am a long time customer, and have NEVER had a bad experience. Even when there has been delivery issues out of their control, they move the earth to make things right. I think the 2 bad reviews you see on here should be ashamed of themselves on all honesty.. to flame a small company online without taking the time to speak to them is shameful. Keep it up... glorious high quality tasty produce that continues to feed my sweet tooth.

December 13, 2024
Unprompted review

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