Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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4.9

All reviews

(384)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Best bakery treat EVER

These are honestly the best bakery treats we have ever tasted - and an added bonus that they can send them through the post. We first discovered the cookie cups at a food festival and now the giant brookie pies are a regular in our household, just delicious and oh so decadent. Thank you for making us smile :-)

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

DELICIOUS!!!!

I am a regular at Thomas Cookies and everything I have brought has been delicious! We've had smores, cookies, cookie cups, brookie cups and brookie pies my personal fav is the pistachio brookie they are soooooo good!
I have also brought some the bundles as presents which have always gone down a storm.
Thanks Thomas & fam for awesome treats :)

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

THESE COOKIES ARE THE BEST!

THESE COOKIES ARE THE BEST!

I ordered some cookies for my friends as a gift and they absolutely loved them! One of the orders got stolen from outside my friend’s house before she could get the gift and Becky at Thomas Cookie Co was so helpful and kind with resending the cookies to my friend. The customer service was amazing! Would recommend to everyone!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Cookie Cups and Brookie Pies

Stumbled across the cookie cups online and I absolutely love them! Only problem is they're so big they'll fill you up! Definitely recommend, delicious and looking forward to ordering more!!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Devoured

I purchased some brookie pies for my husband for valentines day, they arrived the day before so I gave them to him early. He was straight in the box, "just a taste" he said... 1st one gone in seconds. Today I have received a message and a picture of the 2nd pie my message read "OM*G these brookie pies".

I have every confidence he will be in love with the 3rd one just as much.

My only niggle is being a plant based eater I can't try them and there are no options to purchase any vegan products.

The aim was a treat for my husband and 100% this was achieved. Thank you :)

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Give Thomas Cookie Co a try - you'll thank me

Speedy delivery of phenomenal brookie pies. Gooey chocolate brownie and delicious cookie capped by a variety of toppings (we had caramel Freddo bar, Crunchie, Kinder Bueno and Pistachio) that only add to the experience. If you haven't tried the offerings from Thomas Cookie Co, you're missing a trick.

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

OMG These things are HUGE

OMG These things are HUGE. Such a variety of textures and flavours, my OH actually struggles to finish his (all the more for me, I've never had a problem with finishing sweet things)

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Delicious

Arrived as stated. Good packaging. The ones I have tried so far were absolutely delicious. I have frozen the others to enjoy later in the week. I can really taste the butter in the cookies. Look forward to trying out more soon.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

New Year Treat

These cookies are absolutely amazing - has caused a little of a Xmas row as we are fighting over them!

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect 10/10

Arrived the day after being sent, well packaged and absolutely amazing. Never had anything like it!
I now have to have a brookie cup daily as a rule, so I’ll be ordering weekly from here!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

cookies and cookie cups…

Tried these cookies and cookie cups recently. Flavours are amazing and have placed an order for Christmas. Looking forward to sharing the experience with my family. Great products and would definitely recommend. Thank you.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service
Quick response, would definitely be back for more! The cookie cups were excellent and the dipping box was amazing my son loved it 😍

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company - I keep getting drawn back into the deliciousness! Delivery is always super speedy so everything is fresh and so tasty. Had a small issue with my order and the customer service was top notch! Thank you very much!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent as always

I've ordered from Thomas Cookie a few times before, and like then, everything was wonderful. This time, I got a leftovers box, and getting a variety of cookie cups to try was excellent. My partner and I really enjoyed them. The cookie cups arrived well packaged for the post and in a nice re-usable box. The box got a bit bashed in the post, but because of the good packaging the cookie cups were totally fine.

As for the taste, they're decadent, have lovely textures, and have a very rich flavour. So nice!

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

S'Mores the Better

Took advantage of the £10 bundles and was not disappointed. Great selection of cookies, brookies and s'mores. Have frozen some to have at Christmas. The S'Mores were amazing and took them to have as cinema snacks.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

10 out of 10 service.

Highly recommend came freshly packed & quick delivery. My personal favourite was the cookie cups, I will definitely be ordering again.

November 7, 2023
Unprompted review

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