Sales, pricing, product quality, & installation was fine, which is why I came back to TC after I moved into another house. But what I experienced from the service department to fix my slider screens... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is excellent, solid, and durable feel and look. Very satisfied with that. The caulk lines are perfect. Installation was done with precision and quickly. A 4 star rating was given becau... See more
Company replied
Our experience with Thompson Creek was much like giving birth. It's painful at the beginning, but once the windows and door were done, most of that pain is forgotten and we get to enjoy... See more
Company replied
Thompson Creek has great windows and their installation is top notch. My only issue was that they cancelled on me the morning of the installation and I had paid someone to help me move furniture out o... See more
Company replied
Company details
About Thompson Creek Window Company
Written by the company
Thompson Creek Window Company is the Mid-Atlantic region’s premier home improvement replacement products company.
We have been customizing and manufacturing replacement windows, doors, gutters, siding and roofing in the Mid-Atlantic region since 1980. Our products deliver time and again, improving a home’s energy efficiency and increasing home values, curb appeal and sheer comfort.
Written by the company
Our 50-Year No-Hassle Warranty
Quality You Can Believe In
Safeguarding your investment from the project's start up to 50 years after installation, our warranty covers both the product and installation. Any product you choose from Thompson Creek is made with the highest quality materials and built to last. When it comes to windows, we cover everything from the frame to the locks, insulated glass unit, screens, the color, and installation. Our gutter system protects your home and is guaranteed to never clog or have issues with the flow of water. We warrant this product for 50 years and cover everything from the seamless troughs and downspouts as well as the installation. You'll rest easy knowing your windows are covered for up to 50 years!
Contact info
4200 Parliament Place Suite 600, 20706, Lanham, MD 20706, United States
- 301-321-7799
- contact@thompsoncreek.com
- thompsoncreek.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timeliness was important
Timeliness was important. The installer was very professional and kept the area clean and tidy. Great installation.
November 12, 2024
Reply from Thompson Creek Window Company
Hi Ernesto! We’re glad to hear your installation was done on time and that your installer was professional and kept everything clean and tidy. Great results like this are exactly what we aim for. Thanks for choosing Thompson Creek!
I would give 10 stars
I would give 10 stars, over the top experience with TC. Everything was done in a very professional manner, and on time.
Very high quality and my expectations were met fully.
March 26, 2025
Reply from Thompson Creek Window Company
Hi Charles! We’re over the moon to hear you’d give us 10 stars and that everything was professional, on time, and met your expectations for quality. Thanks for choosing Thompson Creek!
Highly recommended
Thompson Creek did an amazing job from quote to finish, job well done. ZI highly recommend them. I look forward to be able to get my side door put in with storm door to match.
November 12, 2024
Reply from Thompson Creek Window Company
Hi Linda! We’re thrilled to hear everything went so smoothly from quote to final install and that you highly recommend us. We’d love to help with your side door and matching storm door when you’re ready. Thanks for choosing Thompson Creek!
Shower install
1. I wanted my curved shower bar installed. That was not done.
2. The guys did not secure water shut off lid back on at the street
3. Had to come back out so I had hot water instead of tepid. I have hot shower water now but I think the knob still does not work properly.
My windows are good now though.
April 30, 2025
Reply from Thompson Creek Window Company
We apologize for the incomplete shower work. Please send your account information to reviewresponse@thompsoncreek.com so we can finish the curved bar, secure the shutoff lid, and check the knob’s function.
My new door & window
The team was effective and efficient. The quality of their work was awesome. They even cut out the stain glass that I had in my old door. They hole experience was great, beginning to end!
October 29, 2025
Reply from Thompson Creek Window Company
Hi Matilde! We’re so glad to hear the team was effective, efficient, and delivered awesome quality. It’s wonderful to know they were able to save and reuse your stained glass so the whole experience felt great from beginning to end. Thanks for choosing Thompson Creek!
Not what I expected
You installed two sliders for us. One door seems fine, the header on the other door droops( your fix was for me to hit it with a hammer) the same door had screws protruding through the frame which scratched a visitor-you repaired that door. This is a 2.5 star performance
January 1, 2025
Reply from Thompson Creek Window Company
Hi Jon. We apologize for the issues with the door and the unacceptable guidance you received. Please email reviewresponse@thompsoncreek.com with your account information and we’ll prioritize a service appointment to restore proper fit and finish.
Excellent Service
The installer did an outstanding job replacing my windows. The installer was very professional and cleaned up when the work.
October 27, 2025
Reply from Thompson Creek Window Company
Hi Diana! We’re so glad to hear your installer did an outstanding, professional job and left everything clean when the work was done. Thanks for choosing Thompson Creek!
Great job from start to finish
Great job from start to finish. We’re nearly a year in now and we love the windows.
November 11, 2025
Reply from Thompson Creek Window Company
Hi Portia! We’re thrilled to hear the entire process went smoothly and that, even a year later, you’re still loving your windows. Thanks for choosing Thompson Creek!
Reply from Thompson Creek Window Company
Hi Carole! We’re glad to hear you found our service excellent and scheduling easy. Thanks for choosing Thompson Creek!
The company does an excellent job
The company does an excellent job. I loved the door but I feel that it was too expensive for my income. If you have the money to spend in quality jobs, it is a great company.
November 11, 2024
Reply from Thompson Creek Window Company
We appreciate your review and are glad you’re happy with the door and the quality of our work. We understand your concerns about the cost and are grateful you trusted us with your home. If you’d like us to review your project details or go over your warranty and long-term value, you can email us at reviewresponse@thompsoncreek.com
The Sales person was very informative…
The Sales person was very informative with your product. Installation crew was very professional and my windows look great
June 18, 2025
Reply from Thompson Creek Window Company
Hi Oliver! We’re happy to hear your salesperson was informative, your installation crew was professional, and that your new windows look great. Thanks for choosing Thompson Creek!
Thompson Creek provided me with a quick…
Thompson Creek provided me with a quick estimate and turn-around time for my new front door.
I love the door and they installed it within a few weeks as it was a custom baked-in color door. When I had questions about the door, they were very quick in either answering me or sending someone out to show me.
November 11, 2024
Reply from Thompson Creek Window Company
Hi Regina! We’re so glad to hear you love your custom baked-in color door and that the installation moved quickly. It’s great to know our team was responsive and ready to help whenever you had questions. Thanks for choosing Thompson Creek!
Good quality of the product and…
Good quality of the product and professional installation service.
August 20, 2025
Reply from Thompson Creek Window Company
Hi William! We’re glad to hear you’re happy with the quality of the product and the professional installation service. Thanks for choosing Thompson Creek!
BUYER BEWARE!
I realized later that I could've gotten the same window at half the price and I could have kicked myself! This was after another custom window had to be replaced and I heard about another small business that did the job.
November 11, 2025
Reply from Thompson Creek Window Company
Hi Emaline. Thank you for the feedback. Our pricing reflects custom local manufacturing, professional installation, and service/warranty support. That said, we want you to feel confident about your purchase. Please send your account information to reviewresponse@thompsoncreek.com so we can review and follow up directly with you.
Job was done as planned
Job was done as planned. Workers were efficient, quick and cleaned up afterwards. I was very pleased.
October 15, 2025
Reply from Thompson Creek Window Company
Hi John! We’re happy to hear everything went as planned and that our crew was efficient, quick, and left your home clean. We’re so glad you’re pleased with the results. Thanks for choosing Thompson Creek!
The sales person was well versed and…Idk
The sales person was well versed and let us know everything we needed to know, except,... we think he glossed over the fact the windows weren't certified. This sadly cost us our tax right off.
The install crew was right on time and efficient. They were really good at caulking , unlike so many tradesmen out there that smear it on with their thumbs.
December 11, 2024
Reply from Thompson Creek Window Company
Hi Al! Thank you for the thoughtful review. We’re glad to hear your salesperson was helpful and that the installation team delivered quality craftsmanship, especially with the caulking. We’re sorry for any confusion regarding window certification and how that affected your tax credit. Please email your account information to reviewresponse@thompsoncreek.com so we can review your project details and clarify what happened.
Thompson Creek Stand for 100% Customer Satisfaction
We had all (24) of our twenty year old windows replaced in stages and found working with Thompson Creek to be well with the investment costs. Their installation was very good and when an issues came up they were quick to correct them with no questions asked. We recently had our front door replaced as well with a much better door that adds curb appeal. We look forward to replacing three remaining doors due to great services. You won’t go wrong by selecting Thompson Creek. One company and phone number vs competitors who pass you off to third parties for installation and repair.
January 27, 2025
Reply from Thompson Creek Window Company
Hi Steve! Thank you so much for the wonderful review and for trusting us with multiple phases of your home improvement projects. We’re thrilled to hear that your window and door installations went smoothly and that any issues were resolved quickly. It’s great to know your new front door adds curb appeal, and we look forward to helping you with the remaining doors when you’re ready. Thanks for choosing Thompson Creek!
Quality work & product
No ‘babysitting’ needed. Worked whole time they were here. Quality work & product. Stayed into the evening to complete the job. We’re very dedicated to doing a professional job.
November 11, 2024
Reply from Thompson Creek Window Company
Hi Cathy! We’re so glad to hear our crew worked independently, stayed dedicated through the evening, and delivered quality work and products without any “babysitting” needed. Thanks for choosing Thompson Creek!
The sales person was very helpful
The sales person was very helpful. I felt i could trust him. The foreman of the installers was extremely meticulous in his work and handling the crew. The only problem is you left Raleigh before I could complete the house. The windows and install is top drawer.
November 11, 2025
Reply from Thompson Creek Window Company
Hi Fred! We’re so glad to hear your salesperson made you feel informed and confident, and that your installation foreman was meticulous in both his work and leadership of the crew. We truly appreciate your kind words about the top quality of the windows and installation, and we’d be thrilled to help you finish the rest of your house in Raleigh. Our team will be in touch soon to schedule a consultation and discuss what options may be available. Thanks for choosing Thompson Creek!
Fair price good clean installation well…
Fair price good clean installation well
made products
November 11, 2024
Reply from Thompson Creek Window Company
Hi Steven! We’re glad to hear you found the price fair and the installation clean, and that you’re happy with the quality of the products. Thanks for choosing Thompson Creek!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.