I love Thor Juice e-juice. Thorbacco is amazing. I am local to one of their stores and Ben at Langley is brilliant, excellent customer service and the range of UK made juices is large, great prices an... See more
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I've been buying their Bat Juice flavour for a number of years now, and never had an issue. I decided to try something new recently and purchased a couple of bottles of Indisposable liquid. My coils n... See more
Was sick of buying vape juice that burnt my coils out after two days, and spent so much money testing other flavours from various companies that just tasted like utter cack! Did some research and foun... See more
Company replied
I have been using these guys for years and the service is wonderful! Have never been let down or disappointed. Loads of product choice. Great prices and offers. Really quick order processing online... See more
Company replied
Company details
Written by the company
The Vapour Room The home of the multi award winning Thor Juice e-liquid, from best fruit e-liquid to best established vape shop. Specialists in electronic cigarettes. We provide only the best service with knowledgeable staff offering professional & helpful advice to ensure YOU are satisfied. Using only UK pharmaceutical grade ingredients manufactured under strict, sterile decontamination cleanroom facility. Each batch is regulated, tested and fully batch traceable. Our team of mixologists adds the magic by creating and developing the wonderful flavours that bring Thor Juice to life!
Contact info
High Barn, Arlington Road East, BN27 3NH, Hailsham, United Kingdom
- 01323 654309
- support@thorjuice.co.uk
- thorjuice.co.uk
4.6
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from The Vapour Room - Thor Juice
Thank you for the review! Have a lovely day!
Lots of variety and great deals but…
Lots of variety and great deals but most importantly Best service ever!!
June 9, 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review, Kai! We're happy you always receive great service from our team! Have a lovely day.
Good coms fast delivery
April 25, 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Jayne! Have a lovely day!
Never try to return a faulty item to…
Never try to return a faulty item to Ben at the eastbourne store in Langney Road store ......RUDE AND UNHELPFUL .....0 customer service
April 26, 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Good morning, we apologise for the issues you experienced with customer service in our Eastbourne store. This employee is no longer with us, and we hope you will pop in again soon so we can show you our usual high standards for customer service. Have a great day!
Reply from The Vapour Room - Thor Juice
Thank you for your review, Julie! Have a lovely day!
Luxury Vape Express Experience
Excellent experience, Great friendly customer service. All questions answered promptly and handled with care. Product selection is wide variety. Great quality products.
10 out of 10
Added bonus of Deliveroo
April 21, 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review! We're happy you received great customer service and enjoy our products. We hope to see you again soon!
Amazing website
Amazing website. Amazing products and super fast delivery. Love this company and their products. Thanks Thor juice x
April 8, 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Helen! We're glad you love our website and products! Have a lovely day.
I have been using tThor Juice for years…
I have been using tThor Juice for years and never have any issues with the ordering process, delivery or goods.
March 23, 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Robert! And thank you for being such a loyal customer, have a great day!
Super tasty juices with fast dispatch…
Super tasty juices with fast dispatch and delivery
100% recommended
April 2, 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Stewart! We're glad you love our products! Have a lovely day.
Excellent service - Speedy delivery
March 31, 2023
Reply from The Vapour Room - Thor Juice
Thank you for the review, Aimee! Have a lovely day!
I was served by Mike and he was really…
I was served by Mike and he was really polite and welcoming. Was very patient while I was taking a look at things
February 22, 2023
Unprompted review
Reply from The Vapour Room - Thor Juice
Thank you for the review, Anita! Have a great day!
Update to Refusal to reply to email for customer…
reply via email for customer service
They got back to me via email and all was resolved
and am happy now customer service explained what happened via email and i forgot to update
February 2, 2023
Reply from The Vapour Room - Thor Juice
Edit: Hi Bryan, thank you so much for taking the time to update your review! We're glad we could sort everything out for you. Have a great day!
Hi Bryan, we apologise for the delay in responding to your comment, we have had problems accessing our account, but all is working now. We are sorry for the problems you had in contacting us, I have looked back at the emails you sent and saw we sent a reply explaining the issues we were having with our new email servers - if the problem was fixed, we'd love if you could readdress your review. If not, please let us know how we can help by sending an email to support@thorjuice.co.uk or giving us a call on 01825 873126. Thank you, and have a great day!
Excellent service from The Vapour Room.
The cost was reasonable and the delivery was excellent.
I can't comment on the item as it was bought as a present,I know the recipient was very pleased with it.
So all in all everyone was happy, and we will continue to buy vape juice from this company.
January 3, 2023
always quick delivery
always quick delivery
only juice I use dont like anything else now
January 11, 2023
Really upset owners advice took the…
Really upset owners advice took the vape back to the shop because it wasn't working after not even two wks use. Bought a USB cable for it 6.00.Would only give money back for vape wouldn't give money back for cable and plug said cable came with box it certainly didn't was separate from the box. I was fuming when I left their that experience was more stressful than actually giving up smoking. Won't be recommending to friends or family and actually spent a lot more on giving up this month than actually smoking. That assistant conned me even though I told her I don't have much money and giving up smoking due to poor health
October 8, 2022
Unprompted review
FABULOUS!
FABULOUS!! Top customer service with friendly staff and amazing Juice! Thor Juice 'Dragons Blood' lives up to its hype! And so does Wobbly Goblin! Never tried flavo8rs like these before and they were both outstanding! Thank you Guys!
October 1, 2022
Unprompted review
Fast friendly service
October 15, 2022
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