I have been a tenant through Thornley Groves for 13 years and they have been very helpful when issues arise. Property manager Amina Mirza has been excellent. She is very diligent and conscientious whe... See more
Company replied
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Emma has been very helpful with our let property. Her communication is also very good. We have not always been pleased with Thornley Groves contractors but our experience with Emma is a positive.
Company replied
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our need... See more
Company replied
I have been using Thornley Groves for many years as my managing agent I have been dealing with Emma Slabert and her service is excellent. Refreshing for a managing agent she answers emails promptly a... See more
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Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
16-18 Lloyd Street, WA14 2DE, Altrincham, England, United Kingdom
- 0161 941 4111
4.7
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very quick to respond and incredibly…
Very quick to respond and incredibly friendly. Really happy with the process, thank you so much!
July 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Recently engaged in a property…
Recently engaged in a property refurbishment project via the TG Altrincham office, which went very smoothly, thanks to the efforts of Amina Mirza, who was very efficient, communicated well and was very organised. Would recommend to others
June 4, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Karim,
Thank you for your review of Thornley Groves Altrincham.
Amina will be delighted that you took the time to acknowledge her efficient and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Emma, a breath of fresh air.
Emma has been very helpful with our let property. Her communication is also very good. We have not always been pleased with Thornley Groves contractors but our experience with Emma is a positive.
June 23, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Hello,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Emma.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Great tenancy service
I have been a tenant through Thornley Groves for 13 years and they have been very helpful when issues arise. Property manager Amina Mirza has been excellent. She is very diligent and conscientious when dealing with matters. I would highly recommend.
June 22, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Lisa,
We are very pleased to see that you have been impressed by the overall service you have received from Amina at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good customer service.
June 5, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Hafiz,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
There was an issue with sithat was…
Great service from Jeovely again. There was a hiccup not of TG making but it was resolved nonetheless in as quick a time as possible.
June 10, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Craig,
Thank you for your review of Thornley Groves, mentioning Jeovely's excellent service.
Jeovely will be delighted that you took the time to acknowledge her great service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent Service
I have been using Thornley Groves for many years as my managing agent I have been dealing with Emma Slabert and her service is excellent.
Refreshing for a managing agent she answers emails promptly and provides me with a first class service I couldnt be happier
June 2, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Neal,
Thank you for your 5 star review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Owain has been an excellent property…
Owain has been an excellent property manager throughout. He has always been professional, responsive, and efficient in dealing with issues promptly; I would highly recommend him.
May 28, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Payman,
We wanted to say thank you for this 5 star review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves recently took over the…
Thornley Groves recently took over the management of our property and Emma made the handover seamless - clear communication, quick to respond, and easy to deal with. Highly recommend.
May 28, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Sotirios,
Thank you for your review of Thornley Groves Altrincham.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Good service and agents
From the beginning of my tenancy and through out all my stay , I had faced no issues with Thornley Groves. I have really enjoyed the management service. I would like to say big thank you to Owain Lacey, from Altrincham branch , speedy replies and very helpful manager . Keep up good work! Thank you
May 27, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Vlada,
Thank you for taking the time to leave a five star review, highlighting your experience with Owain in the Altrincham Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
First Class service
I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!
May 26, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Colin,
We wanted to thank you for your review, mentioning the excellent service you have received from Amina, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
As a contractor for this company
As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time
And makes my day a lot easier great employee 5star
May 17, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Dave,
Thank you for taking the time to leave a five star review, noting Amina's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
March 3, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Rebecca Peilober
Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant
May 18, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Nik,
Thank you for your review of Thornley Groves Altrincham.
Rebecca will be delighted that you took the time to acknowledge her kind and proactive service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Excellent management
We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.
In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.
May 17, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Sofia,
Thank you for taking the time to leave a 5 star review for Thornley Groves. We're thrilled to hear that Lucy's personal service and excellent communication have made your experience worry-free. Please reach out anytime if you need further assistance!
Kind regards,
Customer Care Team
I’ve been working with Mr Owain Lacey…
I’ve been working with Mr Owain Lacey several years, always a pleasure to deal with him. Owain is very helpful, quick to respond, and always ready to sort out any questions I have.
May 12, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Jan,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Owain. Owain will be delighted that you took the time to acknowledge his fantastic service!
Kind regards,
Customer Care Team
Thanks to all at Thornley Grove for a…
Thanks to all at Thornley Grove for a seemless transaction with my new tenancy agreement!
Alice Hassan, Amina Mirza and Antonia Litster all contributed excellently to getting this in place quickly and effientiently!
April 25, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear David,
We wanted to thank you for your review, mentioning the excellent service you have received from Thornley Groves, in the Altrincham Team recently. It was very kind of you to take the time to post this review, Alice, Amina and Antonia will all be thrilled to hear how happy you were with their service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Prompt and Efficient Service
We have been using Thornley Groves' service for nearly 6 years now. Emma at Thornley Groves has been been very helpful and efficient in managing our 2 properties, responding to our and our tenants' needs promptly. It's challenging times for landlords and we've found Thornley Groves' approach to the changes very supportive.
April 27, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Tara,
Thank you for taking the time to leave a five star review for Thornley Groves Altrincham, highlighting your experience with Emma! Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Thank you Thornley Groves
Thank you Thornley Groves. Fantastic agency and one that cares! Brilliant and fast communication. If something needs doing it’s dealt with within a timely manner. A special thank you to Amina Mirza . Friendly and professional property manager. Thanks again 😊
April 24, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Raymond,
Thank you for your five-star review! We're really happy to hear that you had a positive experience with our agency, especially with the fast communication and timely service. We appreciate your kind words regarding Amina, she will be thrilled to hear how pleased you have been with her service.
Kind regards,
Customer Care Team
Thornley Groves have been managing my…
Thornley Groves have been managing my property since 2020. I tirned to them after having had a bad experience with another Agency.
They have been handing my affairs well and were thorough in Vetting tenants which led to me having tenants who are reliable and have not been problematic.
A big thank you to Property Manager Emma Slabbert whom we have been dealing with for a long while. She has updated us on any issues where we have resolved them and when unable to do it ourselves also advised on reliable contractors.
April 23, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Altrincham
Dear Aleck,
Thank you for taking the time to leave a five star review, highlighting your experience with Emma at the Altrincham Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
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