Tomas at Thornley Groves Chester was so helpful this week with helping us to get a new washing machine sorted in a really short amount of time. Great communication, understanding and care. I really ap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rental property - washing machine repair. Easy to report issue and fixed within a few days of reporting. Katie at Thronley Groves was very helpful in assisting.
Company replied
I was having trouble with my rent payments and the wonderful Tomas Peers-Bow was incredibly helpful. He was reassuring delt with my issue quickly and was very communicative. If I have any future issue... See more
Company replied
Rental Property Exit Progress We recently moved out of a property managed by Chester thornleygroves.co.uk (was Matthews) , Kent helped me closure process very well. Thank You for your support
Company replied
Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
24 Lower Bridge Street, CH1 1RS, Chester, England, United Kingdom
- 01244 346226
4.7
Excellent
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having trouble with my rent…
I was having trouble with my rent payments and the wonderful Tomas Peers-Bow was incredibly helpful. He was reassuring delt with my issue quickly and was very communicative. If I have any future issue I would very confident if Tomas was dealing with it he is friendly and a great addition to the team.
June 1, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Hannah,
We wanted to thank you for your review, mentioning the excellent service you have received from Tomas, in the TG Chester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Rental Property Repair
Rental property - washing machine repair. Easy to report issue and fixed within a few days of reporting. Katie at Thronley Groves was very helpful in assisting.
June 4, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Steph,
We are very pleased to see that you have been impressed by the overall service you have received from Katie at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Tomas at Thornley Groves Chester was so…
Tomas at Thornley Groves Chester was so helpful this week with helping us to get a new washing machine sorted in a really short amount of time. Great communication, understanding and care. I really appreciate it, thank you!
June 5, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Abbie,
We wanted to thank you for your review, mentioning the excellent service you have received from Tomas, in the TG Chester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
May 21, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Reply from Thornley Groves Estate Agents - Chester
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
We have had nothing but great support…
We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.
May 13, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Carys,
Thank you for taking the time to leave a five star review, highlighting your experience with Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I would like to say thank you to my…
I would like to say thank you to my property manager Katie Twigg for sorting out the issue with my shower head efficiently.
April 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Bob,
Thank you for taking the time to leave Thornley Groves Chester a review, especially noting the great service provided by Katie.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Katie in the Chester office has been…
Katie in the Chester office has been managing my property for over 6 months now and is fantastic! She always responds in a timely manner and i find her to always be pleasant to speak with. She is a real asset to your company
April 23, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Hello,
Thank you for taking the time to leave Thornley Groves a 5 star review, especially noting the great service provided by Katie at our Chester Office.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Katie Twigg has been a delight to work…
Katie Twigg has been a delight to work with from day 1.
Nothing has been too much trouble. All has been effectively organised and delivered.
thank you.
Best wishes
Jeremy
April 13, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Jeremy,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Katie at our chester Office.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Friendly staff
Friendly staff, very helpful and informative. Very smooth and user friendly processes.
Excellent service
March 30, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Hello,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have always found the team to be…
I have always found the team to be accommodating professional and responsive. More recently most of my dealings have been with Katie. Even when slight errors have been on our side as tenants I have found Katie to deal with everything in a timely professional process driven way.
March 13, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Chris,
We wanted to thank you for your review, mentioning the excellent service you have received from Katie at Thornley Groves recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Katie Twigg has been fantastic at…
Katie Twigg has been fantastic at handling my rental properties. She is excellent at communication and any issues I have ever had she has always sorted out. A big thank you to her for her ongoing hardwork. Thornley Groves have a great asset in her.
March 13, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Laura,
Thank you for your review of Thornley Groves Chester.
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I’ve had a really positive experience…
I’ve had a really positive experience with this estate agents, particularly with Kent who has been incredibly helpful throughout the process. He is professional, knowledgeable and always quick to respond to any questions, which has made everything feel much less stressful.
Even when Kent has been unavailable, other members of the office have stepped in and have been just as helpful and supportive, which really shows the strength of the whole team.
Thank you for your help and professionalism – it’s very much appreciated!
March 5, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Rebecca,
Thank you for your 5 star review of Thornley Groves Chester.
Kent will be delighted that you took the time to acknowledge his kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Great customer service
I always have a positive experience with Thornley Groves and Kent Holmen at the Chester location is very helpful and responsive. Thank you Chester team!
March 3, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear Tessa,
I’m very pleased to see that you have been impressed by the overall service you have received from Thornley Groves Chester, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Professional property managers
Kent H was very helpful with resolving a matter relating to our unit. He followed up regularly, returning calls promptly and ultimately got to a good result for everyone involved.
March 3, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Dear YB,
Thank you for your review of Thornley Groves Chester.
Kent will be delighted that you took the time to acknowledge his kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Very professional and helpful!
My experience with Thornley Groves has been very positive from the first day they took over managing the letting of my property. Especially my Property Manager, Ali Perry, has always been responsive and available to assist in a professional and helpful manner, which is much appreciated! Don’t know what I would do without her valuable help! Thank you!
March 2, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Hi Messini,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
What an excellent company
What an excellent company!
They are helpful with any questions, quick with solving any problems. Just brilliant all round. In particular my property manager Hayden!
February 23, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Good afternoon,
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
I have a property down in Chester…
I have a property down in Chester managed by Hayden. He has been excellent dealing with any questions I have. He always replied in a timely matter.
February 25, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Good afternoon,
Thank you for your kind review, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us.
Kind regards,
Customer Care Team
Katie in Chester is fantastic
Katie in Chester is fantastic. She explains everything well and always responds to messages quickly
February 25, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Thanks for the great review!
Kent was really helpful with any issues…
Kent was really helpful with any issues I had, responded quickly and resolved any issues.
February 11, 2026
Unprompted review
Reply from Thornley Groves Estate Agents - Chester
Thanks for the great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.