Thornley Groves Estate Agents Reviews 

5,492
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally responsive, efficient, and helpful when managing property maintenance and scheduling house viewings. Consumers note that the overall service makes buying, selling, and renting completely smooth, with agents consistently providing clear updates, friendly support, and practical guidance throughout. However, some people mentioned experiencing poor communication during their tenancy, noting that important emails were frequently ignored or met with unhelpful delays. A few reviewers also reported deep frustration regarding a complete lack of accountability and unresolved problems concerning basic property maintenance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and prompt... See more

Service

Reviewers highlight positive aspects of service, noting that staff are extremely professional and helpful.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently helpful,... See more

Response time

Consumers find response times to be positive, highlighting consistently fast and prompt communication from... See more

User experience

Users describe positive interactions with user_experience, highlighting a stress-free and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more

Company replied

Rated 5 out of 5 stars

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more

Company replied

Rated 5 out of 5 stars

Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more

Company replied

Rated 5 out of 5 stars

We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best on... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Written by the company

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,492)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

Met the team in April and connected…

Met the team in April and connected with Daniel straightaway. I was selling my house after a bad rental experience due hugely to the Lettings Estate Agents, so I didn't have a lot of faith.

The process to sell was not all smooth due to factors outside the Thornley's and my control, however what was different was the support and honest discussions I could have with both Daniel and Clare (Ellie was great too).

The staff at Thornley made the difference because of how accessible they were, I am abroad and so WhatsApp is my preferred method of communication and Daniel and co got this. Other companies refuse to engage in a practical and economic way today.

Thank you all, the sale completed yesterday and I have woke up feeling relief for the first time in 22 months!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive

Over the past year, it has been a pleasure working with Soreibah. He has consistently been professional, well-mannered, punctual, and reliable in every interaction. His willingness to help and proactive approach have made working together both easy and enjoyable. I truly appreciate his support and dedication, and look forward to continuing to working with him in the future.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Keagan you’ve been amazing!

Honestly from the start! Keagan has been super super kind and he has been actively responding to all my emails, even now we were facing major water issues and he has kept me posted on everything, I truly appreciate it and he has been great since the start! Thanks Keagan ☺️✨

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good Letting agent

Writing
Thornley Grove Estate Agents made our end-of-tenancy process completely stress-free. A special thank you to Lucy Clegg Celap who was incredibly helpful throughout. She kept us updated and followed up until our deposit was fully returned. We really appreciate the excellent service and would highly recommend Thornley Grove!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with Delci

Very impressed with Delci, we have been working together for a while on properties she manages and her communication and professional conduct are outstanding. With us being a cleaning contractor we can only wish there were more property managers like Delci.

Safe Scene Cleaning Limited

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thornley Groves Good Service

Thornley Groves have always been helpful and responsive during challenging times as a landlord. Daniel Garlick (Property Relations Manager) in particular has been fantastic at keeping me up to date with tenancy issues, solving problems, and goes above and beyond to try to expedite any issues.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thornley groves have been amazing with…

Thornley groves have been amazing with us (prestwich) . Definitely a big step up compared to previous agencies we dealt with.
Everything has been very straightforward , very approachable with any concerns , and they will help facilitate any issues so that you have a positive experience .

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Kent…

I had a great experience with Kent whilst renting a property with Thornley Groves. Kent was professional, approachable, and extremely helpful throughout the whole time renting. His communication was excellent, and he always made sure that any questions or concerns were dealt with promptly and clearly.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had a viewing today on a wonderful…

We had a viewing today on a wonderful house, this is our first viewing and I really hope every estate agent is like Kelly from the Monton branch. She was so welcoming, helpful and friendly. We loved how she did not push us at all and answered all our questions. Thank you so much ☺️

August 8, 2026
Unprompted review

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