Thornley Groves Estate Agents - Vimto GardensReviews 

I’ve been very impressed by Keagan at Thornley Groves who is always professional and responsive, helping resolve issues for my tenants quickly and efficiently. Thanks Keagan!

Amie has been very prompt in responding to our concerns. She remains calm even in challenging situations. Although I was initially upset, she maintained her composure and spoke to me with great politeness. She consistently reassured me about my deposit refund, even when the landlord wanted to make deductions for some minor issues after we moved out of the property. I highly recommend Amie as your trusted housing agent.

Amie Annand thanks 🙏🏽

Amie Annand was very patient and professional whilst I kept querying about work to be done.
Informed me when work was completed.
Thank you Amie.

Thornley Groves has managed my property for a more than a decade and have always done a reasonable job, though there has been a turnover of property managers over that time. Michelle Cleary has been the property manager for the past 12 months or so and has been brilliant - very responsive and provides practical advice and guidance which has been hugely helpful.

I really appreciate how Keagan actively responds to all my queries regarding maintenance or just about anything!!
I truly love that ☺️

Michael Richardson is our Property Manager and he has been great!! He has ensured that all of the maintenance issues are sorted and always keeps us informed. Defo recommend ! :)

As a Landlord do not use this company. They are constantly trying to upsell new services with automated sign up, force contractors to mark up the costs of works by as much as 30% and take the difference as an opaque kick-back, are terrible at check-outs to ensure a property is returned in good condition, give you a single point of contact who is one of 6 random people who contact you and can’t project manage the process between check-out, sorting needed repairs, re-advertising, finding a tenant and check-in. The last bit resulting in long void periods, works not completed before the next tenant moves in causing chaos for them.

I did not choose this company but had them hoisted on me because the very good local family business we used for our properties was bought out by Thornley Groves.

They did a classic land and expand by buying the business and looking at all of our gross rent as a piggy bank for them to raid, including:
- Increased management fee rates with the promise of better services (fool me once),
- kick-backs via contractors well over anything agreed in the t&c’s,
- changing the t&c’s to increase fees but not sharing the new t&c’s,
- then mis-selling their next gravy train of no-deposit tenant insurance (after reviewing and saying many times over the phone and in writing that we didn’t want it offered to our tenants, they still kept putting it in the adds & forcing it through. This scheme is fraught with conflicts of interest with a financial incentive for Thornley Groves to reject claims against the scheme);
- finally charging a fee for processing a deposit claim which is part of the management service already paid for.

Whatever, the generic comment that will follow this post from the Customer Care Team about learning from this feedback, they won’t. I gave lots of feedback over the 4+ years of dealing with them and lots of promises were made by them but a continued inability to deliver those promises.

Using Thornley Groves for property management will be detrimental for your investment returns, your tenants and your sanity.

As a landlord it is comforting to have Michelle Cleary as my property manager as she is so incredibly helpful and supportive. Nothing is ever a problem if I have to ring her. Any issues are taken care of quickly and in a professional manner.
She is an asset to the company.

Specifically Aleaya has been an amazing port of call and help as a property manager. She is fantastic at responding and extremely helpful. She is very receptive to all queries and generally just so lovely.
Thank you so much for everything

Aleaya, thank you very much for your help and support get the things sorted and really appreciate to understand the customers situation and difficulties and supported for the same.

Michelle Cleary is a credit to your company and goes over and above in the interest of its clients

Michael is a fab property manager! He’s always quick to respond to any questions I have over email and gets things done!! Truly an asset to the Thornley Groves team :)

We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best one of all, Aleaya Afzaal, came along as we were preparing ro stop tenanting and sell. She has been totally on the ball and acted promptly on any issue that has arisen, that we have put her way. Accordingly, I give her a 5 star rating,

I rented a property through Thornley Groves for just over two years and honestly had a great experience throughout. Getting the house was straightforward, the team explained everything clearly and made the move‑in process easy. During my tenancy, they were always professional and quick to respond whenever I had a question, which made things stress‑free. When it came time to move out, the exit process was handled really well—fair, transparent, and without any hassle. Overall, I felt supported from start to finish and would happily recommend Thornley Groves (specially Kaja who helped a lot during the exit process) to anyone looking for a reliable letting agency in Manchester.

Aleaya Afzaal at Thornley Groves is our current property manager. She has managed our property for a short period, but she has already made a fantastic impression.

Aleaya is very knowledgeable and responsive. Whenever we've had a question or needed guidance; she gets back to us promptly and with a clear, helpful answer. She is also very proactive in her approach, giving us confidence that our property is in great hands.

We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!

Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.