Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

Sale of House!

We recently sold our house and Michelle was absolutely fantastic throughout the entire process. From start to finish, she was professional, approachable, efficient, and always kept us updated every step of the way.
Selling a house can be stressful, but Michelle made everything feel straightforward and manageable. Her communication was excellent, she answered any questions quickly, and her attention to detail gave us complete confidence throughout.

We honestly couldn’t have asked for a better solicitor and would highly recommend Michelle to anyone buying or selling a home. Thank you again for all your hard work!

May 15, 2026
Rated 5 out of 5 stars

House purchase

Gillian at Thornton Arbroath was very helpful when we were purchasing a property. Our calls and emails were always answered promptly, making the process much less stressful!

May 15, 2026
Rated 5 out of 5 stars

A successful move back to Scotland with Thorntons on my side

Discovering that some members of Thorntons' conveyancing team are dual qualified made the move i was contemplating - relocating back to Scotland from England - seem so much more doable.

Steven Drake responded promptly to my initial enquiry, providing clear and comprehensive information, including an estimate of fees based on my asking price and likely purchase price. He subsequently dealt with all aspects of my sale and purchase efficiently, kept me well informed at all times and provided invaluable advice, including for other properties I considered. Further, when he was on leave during part of the sale process Steven arranged for another dual-qualified colleague to deputise. Finally, the fees charged were as set out in the estimates provided with no unexpected extras. I would definitely recommend Thorntons, all the more so if you are planning a cross-border move.

May 11, 2026
Rated 5 out of 5 stars

Outstanding service

I can’t recommend Thorntons Law highly enough. My sale was far from straightforward, as the deeds were still connected to my late partner. It was an incredibly difficult situation emotionally, but I felt fully supported throughout the entire process.

Initially, I had planned to use another company. However, from the very first phone call with Thorntons, I immediately felt reassured by how professional, understanding, and supportive they were. The previous company had advised that resolving everything could take between 10 months and a year and didn’t make me feel they had much compassion/care, which left me in a very difficult position as I was ready to sell and had already found another property. I contact a few other company’s however from the get go with Thorntons Law I knew they were proactive and trust worthy, one main thing from the get go I was advised on the initial phone call I would receive a call back to discuss however it was 4pm so I wasn’t hopeful 5pm approached and I googled their opening times (closed at 5pm) never the less I received a phone call at 5.20 as promised this put my mind at ease as I was able to discuss my position and felt reassured completely my situation would be cared for immediately. During this phone I was advised I’d hear from a private client solicitor the following morning 9:05am I received this phone call the next morning. This showed they had compassion, they were keen to have me as a client/customer and extremely pro-active. This care immediately made me feel more at ease.

Thorntons were outstanding. They worked incredibly hard to move everything forward as quickly as possible, and what I had been told could take up to a year was resolved within just a few months. Their guidance, communication, and professionalism throughout were exceptional, but what stood out most was the genuine compassion they showed during such a challenging time.

I worked with both a private client solicitor — special thanks to Graham Hill — and my conveyancing solicitors, Beth Gerrard and Lucy Rourke, who were all fantastic. Without their support, I honestly think I would have felt completely lost, and given my circumstances, it could easily have taken a serious toll on my mental wellbeing.

Even when my solicitors were on annual leave, I always felt supported and knew exactly who to contact if I had questions. Communication was excellent from start to finish, and the whole process was handled far better than I could ever have hoped for.

I’ll absolutely be recommending Thorntons Law to all my family and friends. Thank you all so much again.

May 1, 2026
Rated 5 out of 5 stars

Recommend for first time buyers!

Derek helped me every step of the way in my home buying process. As a first time buyer, it was all very overwhelming but there was clear communication, answers to all my silly questions and prompt action every step of the way!

May 13, 2026
Rated 5 out of 5 stars

Michelle has been amazing throughout…

Michelle has been amazing throughout our buying / selling process - we wouldn’t engage anyone else to help with Scottish property.
Michelle is always knowledgable, reassuring, professional and prompt with her communications. She eliminates the stress from the whole process, and is willing to take the time to explain legal jargon in a way that makes perfect sense.

She’s able to fight hard for her clients, but doesn’t compromise on courtesy or politeness.

Thank you Michelle!

May 13, 2026
Rated 5 out of 5 stars

Unwavering support and professionalism.

From the off there was understanding and support. I find it difficult to speak on the telephone after suffering a stroke 18 months ago and I now rely heavily on my partner to speak on my behalf which in the situation I faced was rather difficult . Stephanie Watson was assigned my case and although on instances could only speak to me , she accommodated calls where my partner could be on “speaker “ with me present and would also respond to her emails asking for certain aspects and procedure to be broken down to help me understand more easily. This was to give me reassurance and keep my stress level down, anxieties manageable . I could not have continued at times if it wasn't for the constant support and belief Ms Watson continued to show these past 12-13 months. For this we are truely grateful . Thank you.

May 12, 2026
Rated 5 out of 5 stars

Excellent

Excellent! Clear communication, full answers to questions, quick responses, friendly, proactive ... and reasonably priced.

May 1, 2026
Rated 5 out of 5 stars

House sale

I made the decision to use Thorntons as they were recommended to me by a friend to sell my property in Guardbridge.
From the offset the correspondence from the team was absolutely perfect and I was fully informed at all times.
During the process we were provided with some complicated issues, these were dealt with in a professional and in a timely manner.
During the sale if a member of the team was out of the office all members of the team were able to keep me informed of any details that required my attention.
Overall Thorntons went above and beyond to keep the sale progressing and I would not hesitate to recommend the St. Andrews office for any legal advice.
John Roberts

May 8, 2026

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