Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,333)

368 reviews in the last 12 months

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Rated 5 out of 5 stars

Thorntons - Great Service

Hannah and the rest of the team at Thorntons were incredibly helpful when we were purchasing our new home, they couldn't have done any more to help and made the whole process as smooth as it could be, highly recommend.

August 14, 2026
Rated 5 out of 5 stars

Thornton's team was incredible

The entire team was incredibly supportive, answering our many, many, many questions and navigating a home purchase from overseas. Hannah Fraser was exceptional at handling all of the details, and also for referring us to other members of the team for questions outside of her expertise.

September 10, 2026
Rated 5 out of 5 stars

Fantastic service - thank you!

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, and every interaction we had with her made us feel slightly more confident. Jenna and the Thorntons team were always super helpful whenever we contacted them, and we would not hesitate to recommend them. Thank you so much 😊

September 24, 2026
Rated 1 out of 5 stars

Be very careful if you are trying to…

Be very careful if you are trying to claim for medical negligence. They start off by telling you the referral company that sent you to them was wrong. They then ask you to pay £480 for medical records which is actually a fee for a medical company to do a report on you to see if the claim can proceed. Apparently Thorntons are not the medical negligence specialists they claim to be as your paying for the specialist to do a report and decide. So after saying they will take on your case they may well not if the report isn't what they want and they leave you with nearly £500 in debt. Shady at best.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Laura was wonderful during the whole sale and purchase process with no complaints at all. She kept us well informed and really added the personal touch as she remembered us from our previous interactions years ago.

September 21, 2026
Rated 5 out of 5 stars

Highly recommended - professional and supportive throughout

We used Thorntons as both our estate agent and solicitors when selling our flat recently. In a really tough property market, they were incredibly helpful and professional throughout. Particular thanks to Gillian, our legal representative, for her support, expertise and compassion in helping us navigate our sale to completion.

September 18, 2026
Rated 5 out of 5 stars

We have used Thorntons Solicitors for…

We have used Thorntons Solicitors for many years. The service has always been exceptional and I cannot fault the service offered. The staff are friendly, and approachable. Highly recommend for use when buying or purchasing a new home.

September 14, 2026
Rated 5 out of 5 stars

Brilliant team

We were very well looked after by the team at Thorntons. We were supported and guided through a less than straightforward house sale and purchase. And we are now in our lovely new home. The knowledge, experience and the professionalism of the team is why we've used Thorntons through two house sales and will continue to use them in the future. Thank you!

September 17, 2026
Rated 5 out of 5 stars

First time buying made easy

Thorntons (Susan) handled all aspects of soliciting and conveyancing with my property purchase and put my mind at ease, as I was a first time buyer. She maintained regular updates and was available for any queries. Made the whole process smooth and as stressful free, as possible.

September 18, 2026
Rated 5 out of 5 stars

First class service

Ive used Thorntons, and Katherine for my last two house sales/purchases and its always been great and they make it as straightforward as possible.

100% I would recommend them and will definitely return for any future requirements.

September 21, 2026
Rated 5 out of 5 stars

Fantastic experience

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through each stage of the process - no question was too silly.

I would genuinely recommend Thorntons in Edinburgh and more specifically, Sandra, to anyone considering buying or selling a property.

July 3, 2026
Rated 5 out of 5 stars

Made an unfamiliar system feel straightforward

We can't recommend Thorntons highly enough for handling our recent house purchase. From start to finish, the whole team was professional, efficient, and genuinely reassuring throughout what can otherwise be a stressful process.

We dealt closely with Derek Beagrie and Hannah Fraser, both of whom were excellent - always prompt in responding to queries, clear in their explanations, and proactive in keeping things moving rather than waiting for us to chase. As we were relocating from England, we particularly appreciated how well they explained the differences in the Scottish conveyancing system - missives, settlement, and the overall process - which made an unfamiliar system feel straightforward and put our minds at ease. Every question we raised was dealt with quickly and thoroughly, and we always felt well informed about where things stood.

Nothing was too much trouble, and it was clear the team took real pride in getting things right rather than just getting them done. The whole experience gave us complete confidence that our purchase was in good hands.

We'd wholeheartedly recommend Thorntons to anyone buying or selling property, and particularly Derek and Hannah for their excellent, attentive service.

September 1, 2026
Rated 5 out of 5 stars

Recently was referred to Thorntons by…

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when needed. Katherine really took all the stress out of the whole process at every step with excellent advice and reassurance.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

My solicitor

My solicitor, Iqra Qadir, was very approachable & kept me informed at every step of the process of selling the executory property.
This was a situation I was very unfamiliar with & I felt guided & supported through it

September 19, 2026

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