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Rated 1 out of 5 stars

Ordered jumpers? Watches October never arrived no emails nothing after6 weeks my bank refunded the money today 19th January had a message from bank telling me that the retailer ( sp gentry ) are disp... See more

Rated 2 out of 5 stars

It's more effort than browsing sites myself for inspiration. I kept getting told I hadn't selected enough 'likes'. I spent a solid couple of weeks liking and disliking items. Didn't change... See more

Company replied

Rated 5 out of 5 stars

Huge choice, which could be overwhelming, but very shopable and well curated. Fast delivery, easy-peasy returns and super fast refund (not that I sent it all back). Great enviro conscious approac... See more

Rated 5 out of 5 stars

Good quality products at reasonable prices but also good collection of higher end products to purchase which is very simple. The suggested outfit and personal shopper work well but there is no... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Find clothes you'll love, with tailored-to-you recommendations and a shop where everything is in your style, size and budget.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding service

Outstanding service. The phone app is excellent with new items and ideas posted daily. I’ve used Thread for a few years and they haven’t given me a reason to go anywhere else. Very happy.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

An intuitive and proactive clothing source!

Thread is a very good way of organising your wardrobe, giving you a chance to customise your clothing preferences and then showing you available items within your size range from various sources, many on sale and promotion. The items arrive promptly and well packaged, with an easy return process if needed. They take the stress out of clothes shopping and make it easy to create your own identity through the clothing you wear. A very good, easy to use, service!

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Prompt service

After a few mishaps of trying to make my mind up what sizes to buy I ended up buying 2 pairs of shorts, a pair of chinos, a polo shirt and a linen shirt. As the items were over £50 I got free postage and it’s free to return any items. I returned a few as I couldn’t make my mind up what size to buy. Thank you for the love hearts which is a nice surprise and it goes a long way as an appreciation for buying from thread. I will no doubt buy some more items when autumn comes to add to my collection.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent app

Excellent app, I have recommended it to all my friends. how to shop the high street and designer street without leaving home.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great website with a great choice of…

Great website with a great choice of clothes. Always have good choice of sizes available. Easy to order and easy to return. Great service with the regular updates and recommendations (can turn off if you choose)
Always updating its range as well and has a wide choice available

July 25, 2022
Unprompted review
Rated 4 out of 5 stars

Perfectly good experience

Perfectly good experience, easy to order and great communication. The delivery did take longer than I thought it would but I was updated regularly. The items were beautifully packaged too.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience thus far

Great experience thus far. Really lovely and responsive team of stylists. The recommendations are great and the variety of brands and price ranges is excellent. All purchases delivered in a speedy manner, very well wrapped and presented. I like Thread and find them a reliable online retailer. I will continue purchasing things from them for the foreseeable future. Highly recommended or I would not plunge into this review. Thanks.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Good range of products

Good range of products, easy to filter by price/ size/ style etc. And very prompt returns for when sizes arent quite right.

July 22, 2022
Unprompted review
Rated 4 out of 5 stars

Happy with this site

Happy with this site. I enjoy the outfit selections, and the different styling ideas. However, I am tall, and there is seemingly no adaptation of the outfits to us. Therefore I would be very hesitant to purchase anything, as I expect it would not fit.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great clothes ideas

Sign up to Thread and you get regular clothes suggestions based on your preferences. Also flash sales on everything making those more expensive items more attainable.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great business

Great business - bought two items in the sale (same prices as the brands' own websites) and while delivery takes a little longer than other places while they gather the items from the brands for you, they package them up beautifully and the 100 day free return window is amazing.
Actually, after trying on an item, I took off all the labels and threw away all the packaging and washed it - I went to wear it some time later and noticed a fault - customer service helped me resolve the issue within the same day.
Absolutely would recommend to anyone.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Huge choice, very shopable

Huge choice, which could be overwhelming, but very shopable and well curated.
Fast delivery, easy-peasy returns and super fast refund (not that I sent it all back).
Great enviro conscious approach (which I prey isn’t green washing, but certainly seems credible)
Defo recommend 👍🏻

July 22, 2022
Unprompted review

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