I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more
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Good price and good conditioned clothes, only complaint would be the smell of the clothes, i just ordered a ralph lauren zip, and i dont want to exaggerate, but it smelled like cat poop, so i just put... See more
Company replied
Excellent range of clothing at a range of price points and condition. Descriptions accurate for the items I have ordered so far. Well managed website and helpful size / measurements…. Sizing still can... See more
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Got a nice jacket for a solid price
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Company details
Written by the company
Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.
Contact info
3 Cliffside Trade Park, Motherwell Way, RM20 3XD, Grays, United Kingdom
- 01708865660
- theteam@thrifted.com
- thrifted.com
4.0
Great
414 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Taking much longer than expected to be…
Taking much longer than expected to be delivered
March 1, 2023
Reply from Thrifted
Hi there,
I am really sorry this item has taken a long time to arrive.
Our courier has had some issues recently which have caused delays out of our control. Your order has now left the UK on March 1st and should be with you soon!
No updates about my order. Is it shipped? Is it still being processed?
I do not know what is happening with my order. I made it 20 days ago and I have not received ANY update till today. Is it shipped? is it still being processed? when should I be waiting for it? I sent them an email but I got no answer (thing that I was expecting). Very unprofessional in my opinion. This kind of behavior makes customer question many things. Is it a scam? IF I receive anything, I hope at least it is what I was expecting.
February 6, 2023
Unprompted review
Reply from Thrifted
Hi Nik!
I apologise for this experience - we are a very small team and we receive a large number of emails daily. We do our best to reply to all emails within 24 hours, and I can see we are up to date with this, so you should have received a response!
Please feel free to chase us again if we have missed this for some reason as we would love to help you with this.
Haven’t received my package
Hi! I ordered my package 26 th January and I still haven’t received my clothes. I hope that I will revive them in the future but the delivery said it would arrive in about a week.
February 19, 2023
Unprompted review
Reply from Thrifted
Hi Ella
I do apologise. We are currently experiencing some delays with the courier due to the recent attack which brought down their international systems.
We are doing everything we can from our end to make this process smoother, however we are very limited.
Please feel free to reach out to us at theteam@thrifted.com and we will try our best to help in any way we can!
i still ain’t got it
February 1, 2023
Reply from Thrifted
Hi Kai - our courier has had some recent issues with international shipping, due to a cyber attack. We handed your order over to them in good time, however they are only now catching up with those orders. Best Jonny
Ordered 11th of Jan
Ordered 11th of Jan recieved it on the 7th of Feb, everything is really good just the UK strikes brought me doubt
January 13, 2023
Reply from Thrifted
Good Morning Charile - Royal Mail systems went down after we had handed your order over to them. The outage was due to a reported Russian cyber attack.
This has meant an extended delay. I have just checked the tracking and your order has left the UK yesterday, so I expect you will receive early next week.
nice
i ordered two hoodies the 28th nov of 2022, i received it the 1st feb of 2023. The delivery delay was pretty irritating bc of the Royal Mail problem so it can be really repulsive for the customers (even tho i understand the Thrifted company couldn’t really do smth about it). the hoodies were very nice (there is a little laceration tho) and the customer service was really fast to answer and very kind.
January 31, 2023
Unprompted review
Reply from Thrifted
Hi Oscar - thank you for your honest review - I am glad you liked the hoodies.
The delays have been a nightmare ! We are now moving to offer more courier options at checkout as a result.
Best
Jonny
Obsessed
I genuinely love this website. It takes a week for the stuff to come and all the prices are amazing-- and don't even get me STARTED on the product. I think I might be addicted from ordering... but hey, no shame. :)
February 1, 2023
Reply from Thrifted
Hi Ella - Thanks so much :) means a lot !
Stop ordering from this company
Stop ordering from this company, they don't care about you,all the problems they have before still the same.Now I will wait in infinite time and they don't want refunds the money.They do not take responsibility for them, and say that they are only a small group and also victims of slow delivery. But if they really cared about their customers, they would have informed when people order from them. I see that they continue to take orders even though they know that Royal Mail is having problems, their motto F** Fast Fashion. When it comes to problems, they are no different. What A Shame.
Edit: it been a week with nothing happen.My shiet still in nowhere and they give me a discount code for the next order lol.I must be stupid to keep ordering from them.
February 1, 2023
Unprompted review
Reply from Thrifted
Hi - really sorry to hear how unhappy you are.
We were assured by Royal Mail that services would be resuming asap. However it took a lot longer than they promised.
We have moved to add extra couriers to our site to make sure we don't get stuck in this position again.
Bought a jumper from this company when…
Bought a jumper from this company when it came it was full of holes , They gave me a refund of £12 Cost me £32 for something that is unwearable One hole was so big first thing I noticed Absolute scam were do they get these clothes from
January 23, 2023
Unprompted review
Reply from Thrifted
Hi there
I am really sorry about this, I believe this was resolved with you over email. If you feel this hasnt been resolved please feel free to reach out to us again and we will be happy to see what we can do for you
Awful experience with this company
Awful experience with this company. I am 7 weeks waiting for an order and no refund. It was for a Christmas present and no indication on their site this would be the wait time. All customer service agents are robots. Same reply apologies for your frustration we appreciate your feedback. Would 100% steer clear of this site.
January 27, 2023
Unprompted review
Reply from Thrifted
Hi there
I apologise for this experience.
We have refunded all customers who have had delayed parcels with Royal Mail from December, you should have received an email regarding this a few days ago. Please note these refunds can take 3-5 days to fully process.
If we have missed your order please reach out to us at theteam@thrifted.com and we will process this for you
1 star is too much
1 star is too much. Complete scam.
Have emailed this "company" multiple times regarding the issues and they refuse to sort it.
AVOID.
December 8, 2022
Unprompted review
Reply from Thrifted
Hi there
I deeply apologise about this experience.
We previously responded to your other review asking you to reach out to us so we can help you more as we would love to assist in any way we can
I placed my order on December 10
I placed my order on December 10, 2023, but now it's January and I still haven't received my order. I was understanding in the beginning because it was December time and it's usually backed up, but I never got confirmation that it even got shipped till this point. Gives me reason to believe that this seems like a scam.
January 13, 2023
Reply from Thrifted
Hi Gabby
I am really sorry about this
We have been dealing with ongoing postal strikes here in the UK which have affected all orders.
These strikes have caused severe delays and they are affecting the entire UK and all of our customers.
At this stage there is little we can do as we have absolutely no control over the strikes and delays caused by this.
We are doing everything we can o our end, however we are having to ask customers to be as patient as possible whilst they catch up with the huge backlog.
Parcels are turning up, however they are sadly taking much longer than we had expected.
We hope you can understand.
An absolute catastrophe of a clothing company
I ordered a simple set of clothing from them exactly a month ago, but the shipment is described as never being delivered to Royal Mail in their trackin. When contacted in order to gain a refund for an order that is clearly lost to both Thrifted and the Royal mail, Thrifted will try to write you off with how poorly they are doing as a "small" company due to the strikes that are happening in the royal mail while they barrage you with spam emails daily to try to make you buy more clothes that I assume will never show up.
Completly unacceptable service and businesss practices - I advise everyone to stay as far away from this scam company as possible.
January 12, 2023
Unprompted review
Reply from Thrifted
Hi there
I deeply apologise about this experience.
We have been responding to your emails explaining the reason for delay.
We are working with Royal Mail to start processing refunds, however we have had to wait for a response from them in order to do this.
I apologise this process has been much more long winded than anyone had hoped, we are now in the process of resolving this for all of our customers.
I once again deeply apologise for this experience and all the inconvenience caused.
Still have yet to receive product or…
Still have yet to receive product or any update.
December 10, 2022
Reply from Thrifted
Hi there,
Our team have replied to your previous emails explaining that this delay is entirely out of our control. We are asking customers to be as patient as possible with us at this time as this is affecting the whole of the UK.
The delays caused are severe, and Royal Mail are taking a lot longer than we had hoped to clear through the backlog that has built up
We hope you can understand.
Really fantastic quality products
Really fantastic quality products - my go to for vintage!
December 22, 2022
Reply from Thrifted
Thank you so much for leaving us a review! We always appreciate hearing feedback!
NEVER RECEIVED A PACKAGE
I have been waiting on the order to arrive for over a month and a half. I have contacted you and the response was less than satisfactory. I WANT MY MONEY BACK AS THIS TIME!! We have never received a package!
January 7, 2023
Reply from Thrifted
Hi there,
I am really sorry about this
We have responded to your email to explain this delay is entire out of our control.
These strikes have caused severe delays and they are affecting the entire UK and all of our customers.
At this stage there is little we can do as we have absolutely no control over the strikes and delays caused by this.
We are doing everything we can o our end, however we are having to ask customers to be as patient as possible whilst they catch up with the huge backlog.
Parcels are turning up, however they are sadly taking much longer than we had expected.
We hope you can understand.
ZERO STARS…
I would give zero stars to this “company”. I ordered 2 items for Christmas for my son on December 9th and still haven’t received them. I won’t certainly be ordering anything again from this website 👎🏼
December 9, 2022
Reply from Thrifted
Hi there,
We have been in contact with you and advised the reason for delay is due to the ongoing postal strikes here in the UK.
We wish we could speed this process up, however it is entirely out of our hands and we have no control over this.
These delays have affected the entire UK and all of our customers, so we are having to ask everyone to be patient with us at this time.
Absolute Scam
Absolute scam. Ordered over a fortnight ago and still not shipped. When I asked customer support, they kept telling me that the shipping company Royal Mail was on strike. However, it is not possible for a shipping company to be on strike for over two weeks. I am so disappointed that I have now contacted my bank to get a refund, as support has never helped me. I would never recommend anyone to order from them.
December 12, 2022
Reply from Thrifted
Hi there,
We have been in contact with you to explain these delays.
The postal strikes have caused huge backlogs as they have not been sorting through parcels.
This is still affecting the entire UK and all of our customers. We are doing our best to do what we can, however this issue is entirely out of our control, meaning we are having to be patient at this time.
Orders are turning up, they are just taking a lot longer than we had expected.
Never received my order reached out to…
Never received my order reached out to the merchant and thrifted and no answer
December 11, 2022
Reply from Thrifted
Hi there,
I do apologise, I have checked our system and cannot see any previous emails from you.
We have been dealing with severe delays due to the Royal Mail strikes, sadly there has been nothing we can to to prevent or speed this process up.
Please contact us at theteam@thrifted.com and we will help.
More than a month, and still nothing
have been waiting for more than a month, and according to track and trace it is still not on its way. Asked for a refund, got assurances instead. 1/10 would not recommend. Startin to feel like a scam.
December 30, 2022
Unprompted review
Reply from Thrifted
Hi there,
I can see my colleague has replied to your emails explaining the reason for delay.
Unfortunately these strikes have caused severe delays that have been entirely out of our control.
I can see your item is in Denmark and should be with you soon.
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