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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, noting the variety of unique and vintage items available at fair and transparent prices. Many people appreciate the quality of the items, often finding them to be well-preserved and accurately described. The staff receives frequent commendation for being helpful, friendly, and providing excellent service, making the shopping experience pleasant and easy. However, some customers have expressed dissatisfaction with the quality of certain items, mentioning issues such as receiving products that were not as described, incorrect sizing, or items that were heavily worn. A recurring concern among a minority of reviewers is the unpleasant smell of some clothing upon arrival, although many note it typically resolves after washing. There were also isolated reports of receiving incorrect items or encountering difficulties with returns and refunds.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great range and selection of... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being incredibly kind,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality items,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the reasonable and fair pricing,... See more

Service

People report positive experiences with service. Customers highlight the helpful and personal advice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more

Company replied

Rated 4 out of 5 stars

Good price and good conditioned clothes, only complaint would be the smell of the clothes, i just ordered a ralph lauren zip, and i dont want to exaggerate, but it smelled like cat poop, so i just put... See more

Company replied

Rated 4 out of 5 stars

Excellent range of clothing at a range of price points and condition. Descriptions accurate for the items I have ordered so far. Well managed website and helpful size / measurements…. Sizing still can... See more

Company replied


Company details

  1. Vintage Clothing Store

Written by the company

Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.


Contact info

4.0

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I purchased a lotto top

I purchased a lotto top
It was very small and would not have fitted my grandchild!
It did have L on the label inside but surely thrifted must have quality control
I sent the item back
I originally paid £22.50 for the top
I have been refunded £11.50
How does does that work
Can someone explain
I won’t use this company again
Tim Peters

October 30, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Tim,

Apologies for this, I have gone ahead and processed the rest of the refund.

Sorry for the inconvenience.

Rated 1 out of 5 stars

Havent received

September 10, 2023
Thrifted logo

Reply from Thrifted

HI Alexandros,

Thank you for the feedback, we are sorry to hear you haven't recieved your parcel. We have opened a claim for lost post with Royal Mail on your behalf.

Rated 5 out of 5 stars

Ordered a few packages with multiple…

Ordered a few packages with multiple items, items description and quality is really on point. I had a problem with 2 of the items and customer service were very quick and very efficient in refunding me and taking care of everything. Perfect.

October 6, 2023
Unprompted review
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Reply from Thrifted

Hey Niv, thank you for the review - we really appreciate it. Glad you were happy with the service you received, we're always happy to help. :)

Rated 1 out of 5 stars

Poor quality at a high price

Ordered a vintage olympic hat and a sports jacket. The jacket was in really in a poor condition, lots of brown spots(possibly rust or mold) from the inside. Please improve you product by indicating the quality in the title or as a filter tag(poor, medium, good, like new)

October 2, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Andrei, I'm so sorry you weren't happy with your order! Please send us an email over at theteam@thrifted.com and we will try our best to rectify this issue for you.

Rated 4 out of 5 stars

Most of the things I have bought from…

Most of the things I have bought from Thrifted have been fine and fairly priced but I must say two jackets I have bought recently didn’t mention that there was nothing wrong with them eg one jacket had a rip under the armpit and was not mentioned or pictured and the other jacket the zip wouldn’t zip back up once unzipped, again wasn’t mentioned or pictured. Like I say fairly priced good delivery and most of the items I have bought from Thrifted have been what they say they were apart from the two jackets I recently ordered.

October 4, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Martyn, thank you for the review! I'm so sorry we failed to list the damage on the jackets - drop us an email at theteam@thrifted.com and we can try our best rectify this for you. :)

Rated 1 out of 5 stars

In the description it said that there…

In the description it said that there were some small marks but in reality there were many more, the jacket arrived dirty, with white marks on the sleeve and was filled with hair ( probably cat or dog hair I can’t be sure) the stains did not come off after three long washes in hot water but for me the worst part was the pet hair. I don’t think I will wear it and overall it is not worth the money…

October 3, 2023
Unprompted review
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Reply from Thrifted

Hi,

I am so sorry to hear about this issue and the inconvenience it must have caused.

We try our hardest to make sure all  the items we send out are listed correctly.

We are a very small team and process 1000s of items every week, sometimes the team can make mistakes - I hope that is understandable.

Please send us an email at theteam@thrifted.com and we can help resolve this issue for you.

Rated 4 out of 5 stars

The products ordered were superb and…

The products ordered were superb and the delivery to Finland was surprisingly fast. They seem to use some kind of detergent that has a quite strong smell. A slight minus from that, but otherwise I'm very pleased.

September 10, 2023
Thrifted logo

Reply from Thrifted

Hi, thank you for the review! We're so glad that you're pleased with your order. :)

Rated 5 out of 5 stars

Fast delivery and good prices

Don’t understand how people are complaining, bought a Nike sweatshirt and it arrived no stains and prefect condition like it said. Colour is a bit off compared to the one online but overall this store deserves the 5 stars

September 2, 2023
Unprompted review
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Reply from Thrifted

Hello Ryan,

Thank you for leaving us a positive review. We are pleased that you are satisfied with you purchase.

Hope you enjoy the product! :)

If you have any queries, please do not hesitate to contact us. Have a nice day!

Rated 5 out of 5 stars

Very very good

Came within three days of being ordered and was exactly like depicted on photo. The quality was what I was hoping for. Overall would definitely buy from Thrifted again.

August 11, 2023
Unprompted review
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Reply from Thrifted

Hello Isabel,

Thank you for your positive review.

We are very pleased that you are happy with your order. We love to have you as our customer :)

Rated 1 out of 5 stars

Sent wrong item of clothing and when…

Sent wrong item of clothing and when complain did not reply or help.

July 9, 2023
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Reply from Thrifted

Hi! Please accept our sincerest apologies for the wrong item being shipped to you. It does appear that we responded to your email on the 25th of July requesting some more information.

We have sent you a follow-up email today and hope to sort this issue out for you as promptly as possible! Best regards, the Thrifted team.

Rated 5 out of 5 stars

Myself and my boyfriend bought a few…

Myself and my boyfriend bought a few items from Thrifted and we had the most excellent service but also received fantastic quality clothes for an absolute steal! We reached out for help from Chrisia and Dan who were able to help us with many questions and queries they had but also were overall very helpful with our order. I absolutely love my new items and have recommended the shop to many of my friends already.
We’d both highly recommend this shop thanks so much for your help.

August 4, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hello Laura,

Thank you for the lovely review!
We are pleased to hear that you were happy with your purchase and the service you received!

Rated 1 out of 5 stars

Fraud or a Scam

Fraud or a Scam ? - The way this site operates feels like fraud, I purchased a vintage tshirt and a rugby shirt from them on the 19th of June.

I'm yet to receive any email notifications about my purchase, I've sent several emails to them with no update, yet payment has been taken from my bank.

To make matters worse not long after I got a fraud alert that someone tried to use my card details for doordash.

I'm yet to receive my purchases, everything about this organisation feels like a scam.

June 19, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi there

I apologise you feel this way - we can respond to all emails daily and havent come across an email regarding this situation
Can you please email us at theteam@thrifted.com with your order number as the subject line so we can look into this for you.

Please make sure to check your spam or promotional folders as often order and dispatch confirmations are filtered into these folders automatically and are missed.

Rated 1 out of 5 stars

Clothing is nothing like described

I ordered white bootcut jeans, instead I got cargo-looking beige jeans that’s nothing like what they looked like on the website. They’re not replying to my messages and the clothing is low quality.

June 20, 2023
Unprompted review
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Reply from Thrifted

Hi Olga,

We replied to your email this morning, I can see your message was 18:11 yesterday which is out of office hours (8:30-4:30). Please keep this in mind.

Best, Aimee

Rated 4 out of 5 stars

My experience with Thrifted.com

I’ve bought clothes from this site a few times now. Most of the stuff was decent and Im happy about some of it. Shipping does take a lot longer than said. I waited for about 3 weeks for my clothes and I live in Denmark.

I ordered 2 pairs of bottoms once, one pair looks really bad irl, but so much better on the picture, so I decided to Cut them into shorts and now they are ok. The other pair looked less good on the picture, but then they came, and now theyre my new favorite pants!

I recently orded 2 sweatshirts and 2 longsleeve t-shirts, and Im happy as well with those, plus i only paid 50$ for all!!

I havent had the best experience with the service, since I never got a reply, but overall I am quite happy with the clothes I bought from here, and the quality was good for thrift!

May 30, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

Thank you for the positive review, we are glad to hear you are happy with your items.

We are sorry you haven't had the best experience with the service please contact us if there are any issues - theteam@thrifted.com

Best, Aimee

Rated 1 out of 5 stars

basic second hand clothes and bad quality

The clothes are super basic for way too expensive prices (basic second hand!!!) and the shipping is just the top of it.
The quality is not the best and per product you only get 2-3 photos, that are so bad quality, that u can’t see the real color, the real issue etc
Just a scam page.
Go better support your local second hand store. :)

June 6, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

We are very sorry to hear that you are unhappy with your experience with Thrifted. If there is anything we can do to help please don't hesitate to contact us:

theteam@thrifted.com

Rated 5 out of 5 stars

Good clothes

Good clothes, make happy, yay

June 4, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Thank you for the positive feedback! We are very glad you are happy with your order.

Rated 1 out of 5 stars

Really bad delivery system.it said I…

Really bad delivery system.it said I would get my package after 2 to 4 day after 8 days it’s still at import procedures

June 9, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

We are very sorry you are experiencing shipping delays, unfortunately once the order has left our warehouse we have little control over how long the shipping and customs process takes.

Please contact us at theteam@thrifted.com so we can look into this further for you.

Rated 1 out of 5 stars

Poor quality and not a genuine desigual…

Poor quality and not a genuine desigual top! Very disappointed

May 11, 2023
Thrifted logo

Reply from Thrifted

Hi Deborah

I am really sorry to hear this, we try our best to be accurate when authenticating items but some items might slip through.

Please contact us at theteam@thrifted.com so we can help you!

Rated 1 out of 5 stars

Website is a total scam

Website is a total scam, told me it would take 3 days to arrive, I’ve waited over 1 week and it’s not here. On the website it says “free shipping” but I had to pay 15 dollars for shipping in the checkout. Don’t order it’s a scam

May 17, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi there

I am sorry to hear this, we don't offer free shipping unless there is a offer or code available for a limited time.

Can you please email us at theteam@thrifted.com so we can look into this for you?

Rated 1 out of 5 stars

Clothes came and you can tell they are…

Clothes came and you can tell they are bad quality and have these marks allover them that look like bleach, don’t recommend

May 15, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Ethan

I am sorry to hear you're not happy with your order.
I can see that we pointed out marks on the item listings and they were also mentioned in the condition description for both items.

Please feel free to return anything you are unhappy with and we will refund you once this arrives

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