ThriftyReviews 

I have been charged over £500 for apparently returning the car without refueling it, even though I did so at a petrol station less than 500m from the drop-off at Berlin Airport, and I have a receipt to prove it. The man checking the car when I dropped it off told me everything was OK. Thrifty/Hertz are not responding to my emails or phone calls.

They are getting one star as there is no option with zero starts.
We hired a care via another agent and paid for the additional damage / accident waiver with them. Upon collecting the car, we were told there was no cover in place and they charged us an additional 200 euros to have it included (yes I could have said no, but you do need the peace of mind, just in case). On top of that, when we returned the car and I received the final bill via email, we were charged over 100 Euros for the privilege of hiring the car from Munich Airport (we booked it, for collection and drop off from there, so why the extra charge!!!!!)
I have emailed them to raise a complaint, and to date had no reply, no surprise there!!!!!
Avoid this company like the plague. You will end up paying nearly double to your original booking price.

Avoid!
Make sure you have your own insurance cover and have substantial video/photographic evidence of the state of the car before rental. The evidence of my rental was completely inaccurate and I wish I had taken photos before I left the rental. My pre rental form indicated a smashed windscreen and a scratch on the front wing. It was only when I had left that i reviewed this and the damage was not present and their reports of the car weren’t up to date. Upon return thrifty indicated some minor scratches which they billed me €700 for. After I challenged this and indicated their evidence of the car was wrong, and the pictures they provided of the car were dated 6 months previous, they have since admitted the windscreen was repaired prior to my rental even though present on my contract. I wouldn’t trust their processes or capability and advise taking your own insurance policy, take clear pictures of the car, and challenge anything in person before you leave. Thrifty/Hertz’ complaints handling process is awful!

I am absolutely appalled by the disgraceful service I received from Dollar Thrifty at Frankfurt Airport. They erroneously charged me 300 euros for supposedly returning a car without petrol, despite the fact that the car was FULL and reviewed by their own staff onsite.

Despite providing receipts and multiple emails complaining about this blatant error, Dollar Thrifty has refused to remove the unjust charges or even acknowledge their mistake. Their lack of accountability and customer service is utterly unacceptable.

This company’s behavior is nothing short of a scam. Save yourself the headache and avoid Dollar Thrifty at all costs. They are a disgrace to the car rental industry.

I rented a decent car from Thrifty at Munich Airport but was appalled two days after returning the car that I had been charged £726 for alleged damages, which was notified by email. I was not asked to inspect and agree the car's condition, simply being told I could leave the drop-off car park without reference to anyone. Thrifty then had the cheek to falsely state that I had accepted responsibility for the supposed damage. When I queried this with the firm (or its parent Hertz) on my return to the UK, none of my emails were answered. I have rented cars in many countries and never had such a bad experience.

Avoid Thrifty which belong to Hertz if you don't like hassle nor to get charged extra.
I would not book their cars again. I got a car with 6 previous damages which were marked and light scratches all around the bodywork and even on the display in the car.

Nonetheless they pointed out one scratcher when I gave the car back and charged me for it.

What a money making method. In my opinion, it is highly criminal.

Will not book them again and surely can not recommend them.

59€ cancellation fee.... Don't pre book with Thrifty
I have booked Thrifty via Rentalcars, I am unable to travel due to COVID19 and they are charging me 59EUR cancellation fee even if I am cancelling it 2 months in advance. I booked it pre-corona and was sure of traveling, who (?) would have thought there will be a pandemic waiting up ahead. I pre booked it because there is no cancellation charges if I cancel it 48 hours in advance. Either Rentalcars of Thrifty is putting this charge. Rentalcars says it is being charged by Thrifty, I am very disappointed with both.....

We cannot trust Thrifty: they added to our bill: 239 Eur (!) "location surcharge" not included in purpose in the initial price + 238 Eur for an upgrade we did NOT asked (Munich Airport) + 288 Eur for fuel but we returned the car 100% full! After a lot of time lost they finally reimbursed the 288 Eur for the fuel, but not the remaining!

Be very careful when Thrifty (also Dollar/Hertz) at Munich Airport offers you an upgrade you didn’t ask for. It is a nasty way of ripping you off badly.
Especially when you booked through third-party and you think all is been paid for.

They seem very kind at first, but will rip you off for more than 1000.- euros for a 4 days hire without telling you anything about it at the desk. (Random upgrade charges, a random service fee of more than 100.- and a GPS you didn’t ask for). Even when you arranged your own insurance (as we told them), it still surprisingly ends up on your bill.
But the saddest part is, that they don’t tell you about it, but put the Rental Record quickly in a booklet and don’t say anything about extra expenses.

When returning at the desk to ask why we received a bill for such a crazy amount of money for only 4 days, they quickly say it is a mistake, and say they cannot do anything about it at the desk. E-mailing customer relations will fix the problem.
But after contacting customer relations, the desk representatives come up with another story, liars.

A very nasty way of earning money! Very disappointed in this brand, will never hire again.

I booked a car hire in advance through Ryanair at Frankfurt International Airport & could not have been happier with the service provided at the Hertz desk there. A Ford Fiesta was quite adequate for a weekend visiting my student daughter in Gottingen & we had no problems at all. Collection & return to the airport was easy.

Picking up/returning the car in Frankfurt Airport was easier than ever. Why I give them 3 stars is the poor customer/after sales service. Before I got there, sent them a query to make sure there'll be no issue, NO RESPONSE! They have no SLA to response customer queries (actually the SLA is: "We will get back to you as soon as we can"), this is ridiculous nowadays.
Then they claimed they have sent a request to my bank to release the deposit, however my bank did not receive anything from them.
Other than this, I was either lucky or the previous reviewers were unlucky , but everything went smooth.
Important, as per policy they accept only credit cards and passport, but I paid with an embossed debit card and used my ID.

I booked a car from Thrifty at Cologne Bonn Airport in March 2018.
I said I did not want any extra insurance because I took cover with Ryanair.
They still put super cover and personal insurance on my bill and I did not notice and I signed it.
I will never use Thrifty again after my experience with them at Cologne Bonn Airport.

GOOGLE TRANSLATED:
Ich habe im März 2018 ein Auto von Thrifty am Köln Bonn Airport gebucht.
Ich sagte, ich wollte keine zusätzliche Versicherung, weil ich mit Ryanair in Deckung ging.
Sie haben immer noch eine super Deckung und persönliche Versicherung auf meiner Rechnung und ich habe es nicht bemerkt und ich habe es unterschrieben.
Ich werde Thrifty nach meiner Erfahrung am Köln Bonn Airport nie wieder benutzen.

Excellent! Totally recommended (Berlin-Mitte)

Booked for 3 days in Berlin Mitte office that is in central location and easy to access. Thrifty belongs to Hertz, therefore for my surprise a few kilometers Cmax was waiting for us with a lot of space, extra clean, smelling as new.

Reception girls was so nice and helpful, had some problems with my credit cards and she managed to find a solution(thank you for extra help).

Return was easy as well and price unbeatable. Totally recommended

Never go to them they are scammers never tell you anything just let you sign the documents and put stuff which you dont even ask i ended up paying 190Eur extra however my original rental booking was only for 147Eur.