I love using ThriveCart. I originally purchased the lifetime access so that I could easily set up payment plans for my clients. As my work has developed, I have begun using it to share course work on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thrivecart’s customer support deserves five stars. Each time I reached out, they answered quickly and with real care. Their replies were clear, practical, and helped me feel supported instead of lost... See more
Company replied
The customer service team was really responsive and helpful. Even though it’s a little frustrating during this system upgrade from Learn to Academy, they were able to answer my questions and help me a... See more
Company replied
In my initial request, I had asked for screenshots if possible. (I'm neurodivergent and a visual learner, so this is incredibly helpful.) Ella gave me clear images to look at as well as instructive de... See more
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Company details
Written by the company
Grow income from your existing traffic with the highest converting cart for online businesses. Create high-converting cart pages, funnels, affiliate campaigns, courses and more!
Contact info
United States
- thrivecart.com
4.4
Excellent
575 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ThriveCart
Love to hear it! Glad we could get everything sorted so quickly for you. Our team is here anytime you need a hand.
I love the ThriveCart Support-Team
I love the ThriveCart Support-Team, they are fast, kind and fun to work with! THX for helping me out every single time!!!
September 22, 2026
Unprompted review
Reply from ThriveCart
This made our day! We love knowing you’ve had such great experiences with our team.
We’re here 24/7 whenever you need us!
I had a great experience with…
I had a great experience with ThriveCart customer support. Renza was very helpful, responsive, and professional; took the time to address my question thoroughly and helped me reach a successful resolution. I really appreciated the clear communication and willingness to assist. Thank you, Renza, for the excellent support!
September 20, 2026
Unprompted review
Reply from ThriveCart
Thank you so much for sharing this! We’ll make sure Renza sees your kind words — recognition like this really means a lot to the team.
Whenever you need us again, just reach out and we’ll be glad to help!
Fast and reliable customer support
ThriveCart’s support team responded very quickly and resolved my issue within a short time. They recovered my missing one-click upsell page completely, explained what had caused the problem and forwarded the issue to their Development team for further investigation.
I especially appreciated the fast response, clear communication and reliable resolution. Everything is working correctly again.
Thank you very much.
September 18, 2026
Unprompted review
Reply from ThriveCart
Thank you so much for the thoughtful review! It means a lot to know the team was able to get everything sorted and give you the clarity you needed along the way.
If anything else ever comes up, our Support team is available 24/7 and always happy to help.
Prompt service
Prompt service, issue resolved swiftly. Pleasant communication.
September 16, 2026
Unprompted review
Reply from ThriveCart
It’s always great to know you had a smooth experience with our team. If you ever need a hand again, we’re here and happy to help!
Very good all in one solution for…
Very good all in one solution for carts, products, customers gestion , payments processing
September 14, 2026
Unprompted review
Reply from ThriveCart
We’re really happy to know ThriveCart has been a good fit for you so far!
We appreciate you taking the time to share your experience, and we hope it continues to make things easier for your business.
Quick response & solution!
Got a quick and thorough response to my question, solving my problem, so I was able to get back to setting up my course!
September 14, 2026
Unprompted review
Reply from ThriveCart
We’re happy we could get things sorted quickly!
We really appreciate the feedback, and we hope everything goes smoothly as you continue setting things up.
Incredible real people customer support
I am using ThriveCart since one month and I am very happy. As a solo-entrepreneur it does what I need perfectly and for an unbeatable price. What I would like to highlight is their support. You can talk to real people and you get a super quick resolution of your issues. I am very happy and highly recommend ThriveCart.
September 13, 2026
Unprompted review
Reply from ThriveCart
We’re really glad to hear you’ve had a great experience with ThriveCart so far and that our support team was able to help quickly when you needed us.
We truly appreciate the recommendation, and if anything comes up along the way, we’ll be here and happy to help!
Responsive and as helpful as they can be!
The customer service team was really responsive and helpful. Even though it’s a little frustrating during this system upgrade from Learn to Academy, they were able to answer my questions and help me at least get clear on the migration process and how it’s gonna affect my business. Thanks for your help!
September 10, 2026
Unprompted review
Reply from ThriveCart
Thank you so much for sharing this with us! We’re really glad our team could help make the migration process clearer and give you a better understanding of what to expect for your business. We truly appreciate your patience as we continue improving the experience, and it’s great to know our support made a difference. We’re always here to help whenever you need us!
Reply from ThriveCart
It means a lot to know you had a positive experience with us. We truly appreciate your support, and we’re always happy to help!
I was helped really fast and so helpful!
I was helped really fast and so helpful!
September 3, 2026
Unprompted review
Reply from ThriveCart
We’re really glad we could help quickly and make things easier for you. Always happy to help whenever you need us!
Worst online support I've ever experienced.
I joined yesterday having to get my course live in a few days. I did ALL ThriveCart AI-supported guidance to fix a glitch preventing integration with my Wordpress website. Nothing worked. I emailed ThriveCart support with all the steps I had already tried, to then receive a generic email guiding me to a link telling me to do the exact same steps AI told me. Then paid for Live Chat Support which I can't access. Need to wait 24 more hrs for answer to why Live Chat not working. Useless support = useless for serious entrepreneurs who act fast.
September 2, 2026
Unprompted review
Reply from ThriveCart
We’re sorry to hear about your experience, especially with a course launch approaching. We reached out through Trustpilot to request the information needed to locate your account and review the concerns raised, but we did not receive a response from you before the request expired.
As we’re currently unable to verify the account or support history connected to this review, please contact our Support Team at support@thrivecart.com with your account details or ticket reference so we can investigate further and ensure any unresolved concerns are properly addressed.
The initial questionning was excellent…
The initial questionning was excellent and allowed me to check better what was going on. However, the suggestion to change all my material to another external drive instead of making a trial was not the best. I'm glad I did one change only as it would have been very time consuming to transfer all my courses' materials and the problem wasn't where it is hosted but a Microsft Update problem.
Response time was excellent.
September 1, 2026
Unprompted review
Reply from ThriveCart
We’re really pleased to hear that the support was helpful and responsive. We also appreciate the extra context you shared, as feedback like this helps us keep improving the way we guide and support our customers. We’re always happy to help whenever you need us!
Thrivecart offer great support
Thrivecart offer great support, very grateful.
August 30, 2026
Unprompted review
Reply from ThriveCart
We’re really glad to hear you’ve had a great experience with our support team. We’ll be here anytime you need us again!
Prompt personalized response from a real person
I can never give a company in my tech stack a 5 rating, because tech can be the bane of my existence. But i wanted to write a positive review, because when I reach out to ThriveCart support, I get a pretty prompt personalized response,from a real person with a real name. I appreciate that.
August 24, 2026
Unprompted review
Reply from ThriveCart
Thank you for taking the time to share this. It really means a lot to hear that our support has felt prompt, personal, and genuinely helpful whenever you’ve reached out.
We really appreciate your continued trust in ThriveCart!
My question was answered quickly and…
My question was answered quickly and accurately.
August 14, 2026
Unprompted review
Reply from ThriveCart
We’re really happy we could help and appreciate you sharing your experience with us!
Those folks at ThriveCart are something…
Those folks at ThriveCart are something else. They have made the process of setting up a storefront to launching much, much easier. Reach out to them and see what they may facilitate for your business.
August 18, 2026
Unprompted review
Reply from ThriveCart
Thank you for taking the time to share such a thoughtful review and for putting your trust in ThriveCart. We’re genuinely happy to know our team could make things feel a little easier for you!
Wishing you lots of success with your business, and whenever you need a hand, we’ll be right here.
Phoebe did an OUTSTANDING job helping…
Phoebe did an OUTSTANDING job helping me an fixing my problem. I couldn't be happier about the service I received.
August 17, 2026
Unprompted review
Reply from ThriveCart
We’re so glad Phoebe was able to help get everything sorted for you. We’ll definitely make sure she sees this. It means a lot to know you had such a positive experience with our team!
If you ever need help again, just reach out. We’ll be happy to help!
Reply from ThriveCart
We’re glad we could make your experience with our team a positive one. Whenever you need a hand with anything else, just reach out — we’ll be happy to help!
Quick access to a real person and…
Quick access to a real person and effective problem-solving via email.
August 11, 2026
Unprompted review
Reply from ThriveCart
We know how much of a difference it makes to feel like someone is genuinely listening and ready to help when you reach out. We’re glad our team could make the experience smooth and straightforward for you. If you ever need us again, just let us know — we’re always here to help!
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