ThriveCart Reviews 

575
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their remarkably fast response times, clear communication, and genuine dedication to resolving technical issues smoothly. Many people find the platform intuitive, efficient, and reliable, expressing deep gratitude for the professional help provided when navigating storefront setups. Some reviewers were not happy with occasional unresolved bugs, noting ongoing difficulties with platform functionality and slow assistance during critical moments. A few consumers also mentioned experiencing severely delayed account access or frustrating challenges when trying to get dependable help for urgent business needs. Others felt that automated messaging systems did not provide the personalized solutions they expected during difficult migrations.

What people talk about most

Customer service

People report positive experiences with customer service, noting that consumers receive fast, thorough, and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with how quickly... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

User experience

Users describe ambiguous interactions with user experience, as some consumers praise the platform for making... See more

Service

Clients share satisfaction on service, frequently praising swift response times, outstanding professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love using ThriveCart. I originally purchased the lifetime access so that I could easily set up payment plans for my clients. As my work has developed, I have begun using it to share course work on... See more

Company replied

Rated 5 out of 5 stars

Thrivecart’s customer support deserves five stars. Each time I reached out, they answered quickly and with real care. Their replies were clear, practical, and helped me feel supported instead of lost... See more

Company replied

Rated 5 out of 5 stars

The customer service team was really responsive and helpful. Even though it’s a little frustrating during this system upgrade from Learn to Academy, they were able to answer my questions and help me a... See more

Company replied

Rated 5 out of 5 stars

In my initial request, I had asked for screenshots if possible. (I'm neurodivergent and a visual learner, so this is incredibly helpful.) Ella gave me clear images to look at as well as instructive de... See more

Company replied


Company details

Written by the company

Grow income from your existing traffic with the highest converting cart for online businesses. Create high-converting cart pages, funnels, affiliate campaigns, courses and more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

575 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(575)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good people, great product and support.

Good people, outstanding support when you need and great product.

February 20, 2026
Unprompted review
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Reply from ThriveCart

It means a lot to know both our platform and support team are making a positive impact. We're always here whenever you need help!

Rated 5 out of 5 stars

Super fast response

Super fast response! Winsell listened and quickly solved the problem --saving the day!

February 18, 2026
Unprompted review
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Reply from ThriveCart

We're glad Winsell could assist promptly and get everything sorted for you. Please don’t hesitate to reach out anytime — we're always happy to help!

Rated 5 out of 5 stars

Great customer service

Will take hours for them to respond to me, and should I cancel my account? (Remember, this is my 2nd day, so I have no skin in the game and could continue with Samcart.)
Well, I got a super fast response , and more importantly, a helpful one. Edgar was kind and showed me some options, and I was able to retrieve my 2-factor code from my iPhone passwords.
I will NOT go back to Samcart because customer service means so much to me, especially when you really need it...I made it for my schedule post and already had sales!

February 18, 2026
Unprompted review
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Reply from ThriveCart

Thank you so much for your thoughtful review, Fab! We're thrilled to hear Edgar was able to assist quickly and help you regain access so you could continue with your launch. We'll be sure to pass along your kind words to him. We're glad you chose ThriveCart and we're always here for you — 24/7.

Rated 5 out of 5 stars

I came to ThriveCart through a company…

I came to ThriveCart through a company I had applied to be an affiliate for. I had questions about that company and support at ThriveCart answered my questions and solved my issue promptly. I highly recommend them.

February 18, 2026
Unprompted review
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Reply from ThriveCart

We're happy to hear our support team was able to answer your questions and resolve the issue promptly. Please feel free to reach out anytime — we're always here to help!

Rated 5 out of 5 stars

Amazing lifetime value

I switched from Samcart and it's incredible the amount of money I've saved over the past few years!
I also love that Thrivecart keeps updating and giving us the latest features at no extra charge.
I use Thrivecart+ with Learn+ and I'm so grateful I decided to make the switch.

February 18, 2026
Unprompted review
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Reply from ThriveCart

We're delighted ThriveCart and Learn+ have been a great fit for your business. We're also glad you're enjoying the latest updates and features — our team is always here whenever you need us!

Rated 5 out of 5 stars

The Thrivecart customer service team…

The Thrivecart customer service team always responds quickly to my support emails. This week they helped me ID that a duplicate charge issue was a setup problem on my end and not a true duplicate payment error. Special shoutout to Errol who took the time to find the source of the problem.

February 17, 2026
Unprompted review
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Reply from ThriveCart

Thank you for sharing your experience! We're delighted Errol could help resolve the concern. We'll make sure your kind words are passed along. Our support team is available 24/7 whenever you need us!

Rated 5 out of 5 stars

Very easy to get in touch with customer…

Very easy to get in touch with customer support when I had something I didn't know how to fix. They got back to me in 20 minutes!! and knew exactly how to fix the situation and gave me step-by-step instructions with links for help and it fixed it immediately. LOVE the responsiveness of the customer support. REALLY APPRECIATE IT! Thanks Edgar!

February 15, 2026
Unprompted review
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Reply from ThriveCart

We're delighted Edgar could assist promptly and guide you through the solution step by step. Please don’t hesitate to reach out anytime — we're here around the clock!

Rated 5 out of 5 stars

The best investment for my online business

I absolutely love ThriveCart and recommend it to everyone I can. It’s truly an all-in-one platform with everything you need to run a successful online business, without unnecessary complexity.

The platform is incredibly easy to use, intuitive, and highly functional. From checkout pages to integrations, everything works seamlessly.

The built-in affiliate management system is a huge bonus, making it easy to create and manage your own affiliate program without needing extra tools.

Learn makes creating and launching a course incredibly straightforward. Having your checkout, affiliates, and course delivery all in one place is a dream come true.

What really stands out, though, is the outstanding customer support and unbeatable pricing. You get so much value for what you pay.

While it’s powerful enough for established businesses, I actually think it’s even better for new entrepreneurs who want to launch quickly and efficiently without feeling overwhelmed.

Highly recommend!

February 15, 2026
Unprompted review
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Reply from ThriveCart

Thank you so much for the incredible review, Lorena! We're truly grateful for your kind words and thrilled to hear ThriveCart has been such a valuable part of your business. It means a lot to know both the platform and our support team have made a positive impact. We're always here for you — 24/7.

Rated 5 out of 5 stars

I am using since 1,5 years Thrivecart…

I am using since 1,5 years Thrivecart for my business and besides the easy set up of courses, payment processes etc. I am always extremely satisfied how timely the support answers. They even make videos to show you how to edit specific things.

February 15, 2026
Unprompted review
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Reply from ThriveCart

We truly appreciate your feedback, Anna! It's wonderful to hear you've had a smooth experience with both setup and support. We're glad the video walkthroughs have helped, and our team is always here whenever you need us.

Rated 5 out of 5 stars

It was an easy fix

It was an easy fix, and I was very impressed at how fast support responded to my ticket.

February 10, 2026
Unprompted review
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Reply from ThriveCart

We're delighted our team could assist and get everything back on track for you! If you ever need help again, our support team is available 24/7.

Rated 5 out of 5 stars

Excellent support experience

Excellent support experience. The ThriveCart team was responsive, clear, and quick to resolve a subscription issue affecting multiple customers. They manually fixed the problem and followed up to make sure everything was working correctly. Really appreciate the help and professionalism!

February 6, 2026
Unprompted review
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Reply from ThriveCart

Thank you for sharing your experience, Hazel! We're delighted our team could assist and get everything back on track for you and your customers. If you ever need help again, our support team is available 24/7.

Rated 5 out of 5 stars

5+ years of excellent customer service

I've been using ThriveCart for over five years as my checkout cart. I recently switched to their Learn platform as well. It was a hefty task with thousands of students, and their customer support was excellent. I've received quick and thorough responses to my needs over the years. I also took advantage of the one-time pricing, and I'm so glad I did.

February 2, 2026
Unprompted review
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Reply from ThriveCart

Thank you so much for your continued trust in ThriveCart over the years, Marielle! We're truly grateful to have supported you through your checkout and Learn journey, especially during such a large transition. It means a lot to hear our team has been able to help along the way. We're here for you anytime — 24/7!

Rated 5 out of 5 stars

Amazing

Amazing, thank you Princess!

January 29, 2026
Unprompted review
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Reply from ThriveCart

We're delighted to hear that Princess was able to help and provide an amazing experience. If you ever need anything else, our support team is available 24/7 and always happy to assist.

Rated 5 out of 5 stars

I am in a process to recover my…

I am in a process to recover my thrivecart account. I am in awe to the diligent hard working representatives who are helping me solve my pressing issue.

January 29, 2026
Unprompted review
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Reply from ThriveCart

We’re grateful for your feedback and thrilled to hear everything went smoothly! If you ever need help again, our team is just a message away.

Rated 5 out of 5 stars

Ella was fantastic at understanding the…

Ella was fantastic at understanding the problem and finding the right solution, even after other customer service colleagues did not.

January 10, 2026
Unprompted review
ThriveCart logo

Reply from ThriveCart

We're glad Ella could provide support, and we're here anytime you need assistance moving forward!

Rated 5 out of 5 stars

Thrivecart is a great platform

Thrivecart is a great platform and the service is great. Nothing bad to say about my experience with them for years now.

January 25, 2026
Unprompted review
ThriveCart logo

Reply from ThriveCart

We truly appreciate your feedback! Helping our customers succeed is what we’re here for, and our support team is always ready to help.

Rated 5 out of 5 stars

I love these folks

I love these folks. Their product works and they support it expertly and in a timely way. Very refreshing!

January 21, 2026
Unprompted review
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Reply from ThriveCart

We’re thrilled to hear about your positive experience! Our support team is here 24/7 and ready whenever you need help.

Rated 1 out of 5 stars

Title it: "A 14-Day Saga of Incompetence and Data Loss

Move than 34 Correspondence, 15 HOURS LOST this past weekend, AND STILL TOTAL SILENCE.

"I am a 69-year-old creator currently in the middle of a launch. For Almost two weeks, Thrive Cart has been corrupting my work—deleting 15 hours of design labor this week alone.

I have sent more than 34 emails. I have been told to 'clear my cache' while my database literally eats my content. I offered a simple solution: 'Give me a fresh, blank account build so I can work in a stable environment.'

As a professional documenting this experience, I am appalled. Support has now gone completely silent. They’ve ignored my final 24-hour ultimatum. Is this the 'Lifetime' support we paid for? Is there a single adult at Thrive Cart who can actually hit a reset button, or are we all just paying to be unpaid beta testers for a broken system?

Ticket #Nairne.k —34 I’m waiting, and now the community is watching."

January 19, 2026
Unprompted review
ThriveCart logo

Reply from ThriveCart

We appreciate you documenting your experience in detail — feedback like this helps us identify where our support process falls short. If there's anything still outstanding or anything we can do to help, please don't hesitate to reach out to us directly at support@thrivecart.com - we're always happy to take another look.

Rated 5 out of 5 stars

Great Experience

I've been very happy with my Thrivecart experience! There were a few things that were tricky for me to set up (this is not my wheelhouse) but I reached out to Thrivecart support several different times and each time they were super helpful. They responded quickly, walked me through the steps I needed to take and made setup easy to understand.

January 18, 2026
Unprompted review
ThriveCart logo

Reply from ThriveCart

Thanks so much for your review! It’s wonderful to hear we were able to assist. Our team is available 24/7 or whenever you need support.

Rated 5 out of 5 stars

Love Thrivecart

Love Thrivecart, been using it for quite a few years now and found it invaluable for my business. Love the Learn plus courses and have been using it very successfully. Looking forwards to all the exciting things coming in the future updates. Service has been outstanding!

January 18, 2026
Unprompted review
ThriveCart logo

Reply from ThriveCart

We appreciate you sharing your experience with ThriveCart! Our team is always here 24/7 if you ever have questions.

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