I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delicious, quality products. Transparent and honest. I found it little hard to navigate app while placing and reviewing my recurring orders, causing me to order products again that I really need yet.... See more
Company replied
Thrive Market always has been a good source of good food. Even though it is a bit expensive at times it is very nice to have the sales and free items from time to time! When I had an issues which deli... See more
Company replied
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out prod... See more
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Company details
Information provided by various external sources
We are on a mission to democratize access to healthy living. We hope you join us!
Contact info
United States
- thrivemarket.com
4.2
Great
7K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Thrive Market
Hi Bennett, we’re sorry to hear that you feel this way. Your feedback is important to us, and we take concerns like yours very seriously. If there’s anything specific we can do to address your experience or help resolve any issues, please reach out to us directly at help@thrivemarket.com. We’re here to help and want to make things right.
Excellent Customer Service
The customer service did an excellent job of correcting an issue with a shipment and a refund.
February 16, 2026
Unprompted review
Reply from Thrive Market
Thank you for sharing your feedback with us. We sincerely appreciate your support and are thankful to have you as a valued Thrive Market member.
Easy problem fix
While in the process of moving I wasn't able to update my new address in time to stop auto-ship.
Assistant got right on it, helped me update all my info, cancel this order and now get ready to start putting a new order together.
Quick and easy, greatly appreciate the help.
February 14, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly value your support and are so grateful for your continued membership with Thrive Market.
Very reliable customer service
I’ve been using Thrive Market for over a year now and can’t imagine life without it! Love the access to harder to find gluten free foods and wide variety of snacks! They have a bit of everything!
Thrive market products have been reliably good and most are organic. Highly recommend Thrive Market, especially if you’re a long way away from stores that carry these types of products.
February 13, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
THRIVE MARKET is a boon to anyone who shops online!
THRIVE MARKET is a boon to anyone who wants the best experience shopping on-line.
Prices are competitive, range of items and choices seem endless and the quality is always beyond satisfactory. I recommend membership to "armchair shoppers"...or indeed anyone
February 12, 2026
Unprompted review
Reply from Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
Thrive Market is a great option!
I just started using Thrive Market and the experience has been great so far. They have healthy options at a reasonable price and the also offer great customer service. Give them a try and see for yourself!
February 7, 2026
Unprompted review
Reply from Thrive Market
Thank you for your valuable feedback and for welcoming us into your everyday routine. Your support is truly appreciated—thanks for shopping with Thrive Market!
Delivery problem
The delivery issue I had was handled very professionally and promptly
February 12, 2026
Unprompted review
Reply from Thrive Market
Your feedback is a gift, and we’re so thankful for your trust in Thrive Market. Your support is the reason we do what we do—thank you!
Safe products
Delicious, quality products. Transparent and honest. I found it little hard to navigate app while placing and reviewing my recurring orders, causing me to order products again that I really need yet. But I was able to get it done correctly later.
It simplifies my grocery shopping for gluten free and Paleo foods, since I have special dietary needs due to food and chemical sensitivity.
February 12, 2026
Unprompted review
Reply from Thrive Market
We’re incredibly grateful for your feedback and the opportunity to be part of your daily life. Thank you for supporting Thrive Market—it means so much to us!
Thrive market is great!
Ordered their 3 boxes strawberry probiotic apple sauce. Fast delivery but one case was damaged 💔
Called customer service and they promptly gave me a refund of the damaged box. You can also cancel auto ship and reorder thru customer service. They were great and the apple sauce is good. They even have foods for children. In the reviews people mentioned not being able to order produce...seriously people if I buy produce I go to the store and pick it up myself!!!
February 11, 2026
Unprompted review
Reply from Thrive Market
Your feedback truly matters to us, and we're grateful to be a part of your daily routine. Your support is priceless, and thank you for choosing Thrive Market!
Great Products
Great products, fast shipping, nice selections & fantastic customer service. The boxes arrive perfectly packed every time. Lots of Organic choices & prices are competitive which I appreciate.
February 11, 2026
Unprompted review
Reply from Thrive Market
We deeply appreciate your feedback and the trust you place in us every day. Your support means the world to us—thank you for shopping with Thrive Market!
Customer service rep went above and beyond...
I had a few concerns and issues with an order, which were promptly and knowledgeably addressed by a customer service member, Ariah! 10/10 service.
February 10, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
Thrive is not transparent
First and foremost, this company is in violation of the laws of the State of California and possibly other states. I will get into the other reasons not to do business with this company, but this first.
California requires that if a customer signs up for membership online, they can also cancel online.
However, when I submitted my first cancellation request to Thrive online, they only stopped my auto-renewal, not my initial free-trial membership. When I called their so-called customer service number, I got a BS recording, then their phone service hung up on me.
I went back online and filed a second request to cancel, and after going through no less than 6 computerized "are you sure" responses," I allegedly received a comment that it would be cancelled (just like 3 days ago) and that I would receive a confirmation email. This time, I actually received an email confirmation while writing this review.
This company is misleading consumers and does not disclose its scheme until after one pre-pays for membership.
At that point, the consumer finds out Thrive decides what you should buy and when you should receive it, and will autoship it, which is not convenient at all. Yes, the consumer can go through the nearly $200 in items and decide to keep or not keep, but this is no way a consumer-friendly way for one to shop.
Any discounts they provide are negated by super-high retail prices, so this is no deal for anyone. People should stick with conventional discount grocery stores, even factoring in delivery fees and tips.
Quite frankly, Thrive is nothing but a scam.
February 6, 2026
Unprompted review
Reply from Thrive Market
We’re truly sorry to hear how frustrating this experience has been for you. That’s certainly not the impression we want anyone to have after trying Thrive Market.
We understand how upsetting it can feel when a cancellation process doesn’t go as expected or when you have difficulty reaching support. We’re glad to hear you ultimately received confirmation of your cancellation, but we regret the frustration it took to get there. Our goal is always to provide a flexible shopping experience where members choose the products they want and can easily manage features like Recurring Shipments within their account.
If you’re open to it, we’d truly appreciate the chance to review your experience more closely and address any remaining concerns. Please reach out to us at help@thrivemarket.com, and our team will be happy to assist. Thank you for giving us a try!
Due to health problems
Due to health problems, etc. I have not been
able to purchase items lately as I am on a strict "fresh produce"
diet and will be for sometime in the future.
However, I have ordered in the past and was happy with their prices and quality of goods. Their customer service is outstanding....
February 8, 2026
Unprompted review
Reply from Thrive Market
Thank you for reaching out and letting us know your thoughts. We sincerely value your continued support and membership with Thrive Market.
Easy to cancel!
February 8, 2026
Unprompted review
Reply from Thrive Market
We’re thankful for you taking the time to share your thoughts. Your continued support as a Thrive Market member truly means a lot to us.
I've had problems finding links on…
I've had problems finding links on Thrive website. Each time I called, customer service is always very polite, listens to my issues, shows me how and where to find links, etc.
February 5, 2026
Unprompted review
Reply from Thrive Market
We appreciate you sharing your feedback. Your ongoing support and commitment to Thrive Market are very important to us.
Always a great experience!
February 8, 2026
Unprompted review
Reply from Thrive Market
Thank you for reaching out and letting us know your thoughts. We sincerely value your continued support and membership with Thrive Market.
Service feels fraudulent
Service feels fraudulent. They make their sign up and ordering confusing to get you in their recurring orders. Had no idea I placed an order until it showed up. A waste of $150.
January 29, 2026
Unprompted review
Reply from Thrive Market
Hi Marjorie, thank you for sharing your experience. We understand how receiving an unexpected order can feel frustrating, and we want to help make it right. Our Recurring Shipments feature is designed to give members flexibility to adjust, skip, or review upcoming orders at any time. If you’d like assistance reviewing or adjusting this order, our Member Services team would be happy to help. Please reach out to us at help@thrivemarket.com or via chat. We appreciate you taking the time to reach out and giving us the opportunity to support you.
This company is more than five stars
This company is more than five stars. Their products and staff are more than perfect.
February 7, 2026
Unprompted review
Reply from Thrive Market
We’re grateful that you shared your thoughts with us. Your support and loyalty as a Thrive Market member mean a great deal.
Thrive Market is a wonderful company…
Thrive Market is a wonderful company that offers great products & excellent customer service
February 6, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
Good products, prices and customer service
Good products, good prices, good customer service
February 5, 2026
Unprompted review
Reply from Thrive Market
We appreciate you taking the time to share your feedback. Your continued support and membership with Thrive Market are truly important to us.
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