ThrivePass Reviews 276

The process was very simple. I followed the instructions for reimbursement and uploaded screenshots of the receipts and I received payment in 5 business days. I was impressed. Thank you, Teresa

The site is fairly easy to navigate and the details are easy to understand about your plan. I think if there is any room for improvement it would be to add the items that are eligible for reimbursement within the category so it's easy to find.

ThrivePass is a good benefit to have. It encourages employees to be active.

The support team is awesome and very responsive. We only ask that we have a telephone number available so that this gives our colleagues more options with connecting for support.

Great service!
My employer provides additional reimbursements/benefits through ThrivePass and it works perfectly. Reimbursement is timely, payment options are convinient

It was fairly easy to get reimbursed for expenses. I picked something from the list, and sent them a screenshot of my email receipt and cc statement, and was reimbursed for the full amount. Cool.

I appreciate the company having a way to reimburse us as employees.
Health is important and I like this company

I used my ThrivePass dollars to sign up for Pilates classes, just to try something new and different. I love it, and I probably would not have given it a try without the benefit. My reimbursement was easy, and I plan to try something new every year.

The worst customer service I have ever seen! These people should not be in control of your medical care!

Very fast and easy. Got reimbursed the next day. Site could be a little easier to navigate.

ease of submission and prompt approval process!

Thanks Rinky for making this process for gym trainer reimbursement so easy --much appreciate your help .

-Paull

I normally do not write reviews and am not a whiney, frequent complainer. However, when my customer experience is really bad, I feel obligated to let others know. ThrivePass issued me a debit card a month ago, following my change from one HSA administrator, to them. The letter that came with the debit card stated that the card would activate automatically upon first use. My "first use" was trying to pay a medical clinic bill online, and the card was declined. It was declined again when I tried once more telephonically. I called ThrivePass to report the problem and was told the activation information in the letter was incorrect and that the card was now activated. So, I tried again to pay the bill, once telephonically, once online, and both times the card was declined. I called ThrivePass once again and they didn't know why the card didn't work and would investigate the reason. I received an email a day later saying that my HSA account value was ZERO. They had received my HSA funds from my previous administrator at the end of December but had not yet deposited the money in the "new" ThrivePass bank. Disgusting. I have requested a response/call from one of their executives.

My experience was very satisfactory. I sincerely appreciate the time Ani, customer representative, spent reviewing my submission and answering all my emails.
Thank you!

Ani was very helpful and responsive. She helped me work through an issue with uploading a receipt.

Very easy to work with. Site was intuitive. Representatives were helpful and very responsive. Very impressive!

Very easy to use web site and fast response to get things reimbursed.

Very quick and pleasant service from Ani. Everything was resolved within a few hours even with additional emails involved. Thanks!