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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its exceptional user-friendliness and intuitive design, making the process of submitting and tracking reimbursements straightforward and stress-free. Many people highlight the speed and ease of the reimbursement process, often noting quick turnaround times and hassle-free experiences. The website itself is frequently described as well-designed, navigable, and simple to use, contributing to a seamless overall experience. However, some people were dissatisfied with aspects of customer service, reporting difficulties with onboarding and a lack of clear responses. A few other people also felt that the product itself could be confusing, with some experiencing issues with reimbursement approvals due to merchant codes or finding the user interface challenging to navigate.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Customers had positive experiences with refunds, highlighting the ease of use and quick processing times.... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation. Many customers... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report that the onboarding process has... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciate the variety of gear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Thrive pass. The support team responded to my query in a very short time and made the process smooth. I also appreciated the quick turnaround time that my reimbursem... See more

Rated 5 out of 5 stars

Easily and simple. I got a clear response to my initial inquiry, purchased the equipment, and got reimbursed faster than expected.

Rated 5 out of 5 stars

It was incredibly easy to upload my receipt for reimbursement. The site provides clear and concise instructions, making the process simple and the turnaround super quick.

Rated 5 out of 5 stars

I was invited to participate in a Wellness program through my employer. The program provides reimbursements for health and wellness incentives, which helps encourage healthier habits. I appreciate... See more


Company details

  1. Electronics & Technology

Written by the company

We personalize benefits. You thrive as the employer of choice.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Better save your receipts

Better save your receipts! This company continues to ask for receipts which is a pain! What a mistake choosing them to manage this program!

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

All of the receipts I’ve submitted have…

All of the receipts I’ve submitted have not been sufficient. I’ve called and was not provided much help either. I was excited to use my account for copays and such. But i keep getting notifications that they need more documentation. I have submitted up to 5 receipts. Like someone said they’re quick to take your money.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy to upload my proof and get reimbursed. I think ThrivePass is fantastic, and it's one of my favorite benefits.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I had a great experience using Thrive pass. Simple to use. The customer experience was quick and helpful.

April 27, 2022
Unprompted review
Rated 4 out of 5 stars

Great program

Everything is great. The only complaint is that I can’t search for reimbursement items, I have to dig thru all the categories that I guess it might be under to find the right one. Then when I’m digging I click on one, when I click back it takes me the whole way back to the beginning. I wish I could click on the category heading like fitness to see what’s under it, that would be more helpful than scrolling it jumps around too much.

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

First experience submitting a reimbursement request

After submitting my request for reimbursement, which was super easy, there were a couple of questions that needed to be answered. The staff member who emailed me the questions did a great job being clear and concise with his question which made it very easy for me to respond. The very fast reimbursement directly to my bank account was fantastic! Well done ThirvePass!

March 6, 2022
Unprompted review
Rated 4 out of 5 stars

Watch for the taxes!

Getting reimbursed was relatively easy. Navigating the site for a vendor reimbursement is a little tricky. That is what prevented me from given my experience five stars. In addition there was no warning that I would be taxed at a higher rate for my reimbursement. I was taxed 40% of the $500 reimbursement on my most recent paycheck.

February 25, 2022
Unprompted review

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