Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
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The freeze dried pro taste chicken topper makes my cat's unappetising prescription food wonderful apparently. (Obviously checked with vet first and vet agreed ok in his case). Other cat adores the fre... See more
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Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
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The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more
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Company details
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
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Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
669 reviews
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Replied to 100% of negative reviews
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Good choice of healthy food & treats.
Delivery was fast with the tins well packed in a sturdy box. Good choice of healthy food & treats for my cats. Helpful to be able to buy 1 small tin of each flavour to let 'the fusspots' try each 1. They didn't like every flavour but my Rottie didn't object to the leftovers! However I wish that larger tins were available for multi cat households. I'm very happy to have found a high quality complete wet food that 'the fusspots' will eat.
March 25, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that your cats are enjoying the range and that the smaller tins have been helpful for trying different flavours. It’s also great to know that delivery and packaging met expectations. We appreciate your suggestion regarding larger tins for multi-cat households — feedback like this is very helpful to us.
Thank you, on behalf of your pets, for choosing Thrive.
Really simple review...
Really simple review -- Thrive have great products and offer really good customer service!
October 29, 2025
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you’re happy with both our products and customer service. It’s always great to know everything is working well.
Thank you, on behalf of your pet, for choosing Thrive.
Room for improvement
It’s great food but communication is a bit lacking. We got the delivery eventually.
April 2, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re glad to hear you’re happy with the food, but we’re sorry that the communication around your delivery wasn’t as clear as it should have been. We appreciate you highlighting this and will take it on board.
Thank you for taking the time to share your experience.
Please do get in touch with us if you need anything further.
All the very best,
Thrive
Great quality product .delivered well…
Great quality product .delivered well packaged.
February 20, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that you’re happy with the quality of the product and that it arrived well packaged.
Thank you, on behalf of your pet, for choosing Thrive.
I'm really sorry but I haven't yet…
I'm really sorry but I haven't yet received my order so I can't review the cat food itself.
March 24, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that your order hasn’t yet arrived. This is certainly not the experience we want for our customers. Please contact our customer care team with your order details and we’ll look into this for you as a priority.
Thank you for bringing this to our attention.
info@thrivepetfoods.com
Arrived quickly and well packaged
Arrived quickly and well packaged. Seems to be a quality product and my cats love them. I cut up as they can't manage large cubes.
March 30, 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Alison.
We’re pleased to hear that your order arrived quickly and well packaged, and that your cats are enjoying the product. We also appreciate your comment about the cube size — it’s helpful to know how customers are using the treats at home.
Thank you, on behalf of your cats, for choosing Thrive.
Great customer service and quick…
Great customer service and quick delivery. Thank you 🙏🏼
March 27, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you were happy with our customer service and that your delivery arrived quickly.
What can we do to improve, to achieve a 5 star rating ?
Thank you, on behalf of your pet, for choosing Thrive.
Order did not arrivd. A week later it was re sent out …
My order did not arrive after waiting over a week. Finally got hold of someone via email and they re sent my order. I then asked a question regarding this and have not had a single response. This was my first time ordering direct through Thrieve so my experience has unfortunately put me off ordering again.
March 20, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re very sorry to hear about your experience with your first order. This is not the standard we aim to provide, and we understand how frustrating the delay and lack of follow-up must have been over the bank holiday weekend.
We’re pleased that a replacement was arranged, but we’re sorry that your subsequent query wasn’t responded to quickly enough. If you’re happy to do so, please contact our customer care team again and we’ll make sure this is followed up as a priority.
Thank you for bringing this to our attention.
Cats wont eat any of it !!
March 27, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that none of the recipes were accepted by your cats. We understand how disappointing that can be when trying something new, as preferences can vary quite widely.
We appreciate you taking the time to share your experience.
Thrive treats are excellent
Thrive treats are excellent and my little poodle loves them. Great training with them. No nasty additives. The only negative is the postage. Expensive and slow!
March 19, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re really pleased to hear that your poodle is enjoying the treats and that they’ve been useful for training. We also appreciate your comments on postage and delivery, and will take this on board. We do offer free postage on orders over £30.
Thank you, on behalf of your dog, for choosing Thrive.
High quality food
My cats adore this food and with all the different varieties they never bore of it. High quality food and excellent customer service, highly recommended.
March 27, 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re delighted to hear that your cats are enjoying the variety and that you’ve been happy with both the food and our customer service. It’s always lovely to know when everything comes together so well.
Thank you, on behalf of your cats, for choosing Thrive.
Only problem is -Took too long to arrive
Took too long to arrive. Sort delivery courier out.
HOWEVER this is no reflection on Thrive products. I am still transitioning my cats food to try new alternatives to the mass produced products off the shelf.
March 25, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that your order took longer than expected to arrive. We understand how frustrating that can be and are continuing to review our delivery partners to improve the service we provide.
Thank you for taking the time to let us know your experience.
Thank you for updating your review, Anne.
We’re sorry again that your delivery took longer than expected, but we really appreciate your understanding and your comments about our products. We hope your cats enjoy exploring the range as you continue the transition.
Thank you, on behalf of your cats, for choosing Thrive.
My cat did not like it
My cat did not like it , would not eat it , so an expensive trial.
March 24, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re sorry to hear that this wasn’t a good match for your cat and that it didn’t meet expectations. Cats can be very particular when it comes to taste, so preferences can vary from one recipe to another.
We appreciate you taking the time to share your experience.
100% Duck (500g tube)
Thank you for getting the 100% Duck 500g tubes back in stock, they are the best for my dog.
March 13, 2026
Reply from Thrive Pet Foods
Thank you for taking the time to leave a review.
We’re really pleased to hear that the 100% Duck treats are such a favourite for your dog, and that you were happy to see them back in stock.
Thank you, on behalf of your dog, for choosing Thrive.
Great choice of cat treats
Great choice of cat treats, which the cats love! Easy to order & good delivery!
Thank you!
March 20, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that your cats are enjoying the treats and that you found ordering easy with a smooth delivery experience.
Thank you, on behalf of your cats, for choosing Thrive.
Easy to use website
Easy to use website, great products at great price.
Arrived quickly and order as expected.
Would highly recommend.
March 19, 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you found the website easy to use and that you were happy with both the products and the delivery. It’s always great to know everything met expectations.
Thank you, on behalf of your pet, for choosing Thrive.
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that your cat is enjoying the product.
Thank you, on behalf of your cat, for choosing Thrive.
Reply from Thrive Pet Foods
Thank you for your feedback, Tony and Esther.
We’re pleased to hear that you’re so happy with food.
Thank you, on behalf of your pet, for choosing Thrive.
Great food, happy cats
Been using thrive for a few months now and it's food my cats happily eat and leave empty bowls! The wet tins are a good size, esp since one of mine is on the petite side (and the other is an absolute unit on a diet.. so they're great sizes in both respects!) Means there is no excess food left around for the chonk to graze on..
I have 6 flavours on rotation after trying most of the flavours i could find (they arent a fan of beef & veg, they still ate most of it though except the peas haha! But the chicken and liver is a hit. Ocean fish is by far the fave, as well as the mackrel. It looks and smells like actual mackrel as well. Not processed rubbish. Actual chunks of real fish in there.
No more smelly litter trays too, unlike the regular supermarket brands which seemed to upset their tummies... what a nightmare that was... But no more!
Does cost a tiny bit more than standard food, but absolutely worth it in my opinion.
They're happy and healthy.
March 25, 2026
Unprompted review
Reply from Thrive Pet Foods
Thanks so much for sharing your feedback, Jade.
We’re delighted to hear that your cats are enjoying the range, and that the portion sizes are working well for both of them. It’s great to know that the different flavours are being well received, especially the Ocean Fish and Mackerel recipes.
We also appreciate you taking the time to share your thoughts on value and your experience across the range — feedback like this is really helpful to us.
Thank you, on behalf of your happy and healthy cats, for choosing Thrive.
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re really pleased to hear that Penny is enjoying the chicken topper and that it’s been well received at breakfast!
Thank you, on behalf of Penny, for choosing Thrive.
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