THT Direct.co.uk Reviews 515

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the significant savings compared to other retailers, often noting prices hundreds of pounds cheaper. The delivery service is frequently highlighted for its speed, punctuality within specified time slots, and the helpfulness and politeness of the drivers. Consumers are also very satisfied with the quality of the products, particularly televisions, and commend the staff for their helpfulness and clear communication throughout the purchasing and delivery process. The overall transaction is often described as seamless and straightforward, leading many to express their intention to use the company again for future purchases.

What people talk about most

Delivery service

Consumers consistently report positive experiences with the delivery service. Many reviewers highlight the... See more

Price

Customers consistently note positive experiences with price, often finding products substantially cheaper... See more

Service

Clients share positive opinions on service, consistently praising the excellent and brilliant service from... See more

Product

Users describe positive interactions with the product. Many customers are pleased with the competitive... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the helpfulness... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing prices! I could not believe the savings buying from THT Direct so I checked and rechecked reviews and feedback. My mind made up I went for an LG Oled. Massive saving compared to everyone else.... See more

Rated 5 out of 5 stars

After researching plenty of options online for the tv and soundbar I fancied I came across this company. As I had a couple of queries I was pleased to see they had a phone number and actual humans wor... See more

Rated 5 out of 5 stars

Very helpful regarding advice on which TV to buy how to claim extended warranty vat back etc. Also exchanged my new TV which arrived with a fault from the factory the next working day no hassles no... See more

Rated 5 out of 5 stars

I ordered my TV at a very competitive price from this business only 40 miles from my home in Edinburgh. They have their own delivery which is great because they are bound to take better care of the pr... See more

Rated 5 out of 5 stars

I had a very good experience with THT. They took my order for a tv at a price a few hundred under the price of the big box stores. They delivered as agreed within the 2 hour slot and I noted that the... See more

Rated 5 out of 5 stars

An outstanding service. The price was around £300 cheaper than competitors , the item was in stock and a fantastic installation with all packaging and the old TV and stand removed for recycling . Also... See more

Rated 5 out of 5 stars

Very pleased to purchase our TV from THT Direct. From the initial contact speaking with Doreen on the phone, to placing the order with George, the experience was friendly, helpful and reassuring. Co... See more

Rated 5 out of 5 stars

Never usually bother leaving reviews but i am so pleased with the price i paid for my new tv (Samsung S90f 65" OLED) , which itself is excellent, that i felt compelled to leave a postive r... See more

Rated 5 out of 5 stars

Item was in stock. Price was less than Currys (and with free delivery).George dealt with me and arranged delivery time slot. Tv arrived within time slot and delivered by two pleasant delivery men. I... See more

Rated 5 out of 5 stars

Had not heard of them before to called to check on offer (lowest i could find in uk). Excellent customer service then received purchase (free delivery) three days later. Highly recommend.

Rated 5 out of 5 stars

I received a text the day before with a 2 hour delivery slot. The TV was delivered well within that timeframe and the delivery guy was lovely and very kind, checking exactly where I wanted the parcel.... See more

Rated 5 out of 5 stars

George was very helpful in arranging things and delivered the TV at a time of my convenience. Price was £400 cheaper than the manufacturers website and £250 cheaper than Currys. This is the first plac... See more

Rated 5 out of 5 stars

I have dealt with THT Direct for many years now and have never been disappointed with the great service provided by George. As such, I would advise anyone looking to purchase anything that they sell... See more

Rated 5 out of 5 stars

Brilliant Service from start to finish. Updated as my order progressed and they also went over and above to help out. Recommend this company 100%. Give them consideration if you are looking to buy.

Rated 5 out of 5 stars

Perfect shopping experience I was kept updated at all points. The best price for the TV I was looking for the delivery guy was brilliant. I’m really glad I found this local Scottish independent busin... See more

Rated 5 out of 5 stars

Really quick to respond to my e-mail queries before purchase, and the delivery guy was on time and friendly. And the best price that I could find anywhere. I'll happily support this local-ish (we're i... See more

Rated 5 out of 5 stars

TV arrived within allotted time slot. Initially I thought there was no screen film to peel off, but I was mistaken. Quite hard to see! Excellent, brand new TV at a very competitive price.... See more

Rated 5 out of 5 stars

Found THT Direct online by accident, wish I knew about them sooner! Best prices anywhere, great delivery and friendly staff. There's a great selection of TVs, very pleased with purchase. Best keep an... See more

Rated 5 out of 5 stars

SO HAPPY WITH MY PURCHASE WAS A FANTASTIC EXPERIENCE 💯 💜 HASSLE FREE AMAZING ITEM. THANK YOU SO MUCH THT DIRECT. WILL DEFINITELY BE BUYING AGAIN IN THE NEAR FUTURE 😊

Rated 5 out of 5 stars

Ordered my second tv from THT. The best prices in both. Fantastic service and delivery. Contacted THT to change a delivery date and George couldn’t have been more helpful. Delivery was in time and dri... See more

Rated 5 out of 5 stars

They are great at communication over the phone and email, delivery person was prompt and kind. The item I've ordered is working perfectly and was for a generous price. I would highly recommend using t... See more

Rated 5 out of 5 stars

THT Direct had the best price for the item I bought, ordering process was very easy, communication was excellent, delivery was on time as arranged, driver was very polite and placed the item where... See more

Rated 5 out of 5 stars

Great service from this family run company. Great price on a new 98 inch TV compared to other online retailers. Communication throughout purchase and upto helping with delivery was amazing. Will defin... See more

Rated 5 out of 5 stars

This is a great company with which to deal. Prices are always good and the service provided by George is nothing short of superb. I have dealt with THT Direct over a number of years now and have no he... See more

Rated 5 out of 5 stars

Was a bit skeptical as not one of the ‘big names’ but very impressed. Extremely competitive price and fast delivery on time. Would recommend and will use again.

Rated 5 out of 5 stars

I had seen an LG C5 at a very competitive price on a Sunday evening, but was slightly confused by the model numbers, and emailed into the shop to enquire. I was expecting a reply the following... See more

Rated 5 out of 5 stars

Great service. Helpful staff and very competitive prices better than Amazon! Good to be able to give my business to a Scottish family business. Would recommend!

Rated 5 out of 5 stars

Easy, to order, given a 2 hour delivery slot which was adhered to. Prices much cheaper than high street and other online retailers. What’s not to like.

Rated 5 out of 5 stars

No problems what so ever. ordered was given a delivery date,nite before given a 2hr delivery time and was delivered on time would buy again from here

Rated 5 out of 5 stars

Great company, TV delivered on selected date within a 2 hour time slot provided the night before. Delivery was swift and easy. Would recommend. 10/10

Rated 5 out of 5 stars

First class service from start to finish. Prices are way cheaper than your high street competitors. Can’t recommend highly enough

Rated 5 out of 5 stars

5 star customer service, from the initial enquiry, to purchase & through to swift delivery. Plus their competitive prices for quality electrical products are a bonus. Would highly recommend. Thanks TH... See more

Rated 5 out of 5 stars

Great Service. TV was easy to find and competivley priced. Delivery was fast and on time. Driver who delivered was friendly and helpful. Couldn't be better.

Rated 5 out of 5 stars

Very good price for TV,saved over 200£ , other well known retailers a lot more to buy.Delivery and communication was excellent.Great company to buy from.

Rated 5 out of 5 stars

Excellent service and delivery. My delivery date was changed with no problem at all. Second tv I’ve bought from THT and would buy from them again. 100% recommend.

Rated 5 out of 5 stars

Fantastic company. Purchased a 75in QLED and they were far more competitive with the price than any others and I mean by at least £200! The delivery was great too and no damage as they use their own d... See more

Rated 5 out of 5 stars

First class service from the guys at THT. Small Scottish business doing it's best for the customer. Delivery was bang on time early doors.

Rated 5 out of 5 stars

Was a bit dubious with the price being cheaper than all the other competitors but after speaking to them on the phone and checking trust pilot reviews I felt confident in making the purchase and very... See more

Rated 5 out of 5 stars

Second time I’ve used THT and once again can’t fault their pricing or service. Excellent company to deal with, would highly recommend.

Rated 5 out of 5 stars

Second TV I have bought from THT. Wouldn't go anywhere else 5 year guarantee, best prices and free delivery by knowledgeable team. Thanks to your team.😁

Rated 5 out of 5 stars

Did wonder if price for product was correct as it was so much cheaper than elsewhere. Called them to check my order and staff were very helpful. Will be passing details on to friends. 5 stars for... See more

Rated 5 out of 5 stars

Best price online I could find for LG oled tv but had not heard of THT, checked reviews which were good and even better a Scottish family business delivered on time absolutely no problems tv has been... See more

Rated 5 out of 5 stars

The company got in touch the night before with a delivery time. They arrived within the 90 minute timeframe and the delivery driver was very helpful.

Rated 5 out of 5 stars

Excellent service and great prices , from placing the order to the delivery which was quick everything went great. Would definitely use again.

Rated 5 out of 5 stars

Very good experience ordered online picked a date that suited me and given a 2 hour delivery slot which they arrived at the start of

Rated 5 out of 5 stars

Excellent customer service delivered as promised and with a friendly and helpful driver and all at a great price. This company comes highly recommended.

Rated 5 out of 5 stars

Ordered large TV, delivered free, promptly and within 2hr window. Installed and works perfectly. Best online price.

Rated 5 out of 5 stars

Really good experience. Hadn’t heard of them but will definitely use again. Excellent service. Strongly recommend.

Rated 5 out of 5 stars

Great price. Good service to scottish customers. Delivery bang on time as per 1 hour time slot. Perfect.


Company details

  1. Electronics Store
  2. Appliance Store

Written by the company

THT Direct is a 100% Scottish owned and Family run company. By supporting us, you are supporting a Scottish business and in turn investing in the Scottish economy. We have been in business since 1969 being a Scottish business, we also understand the needs and wants of our customers – we wouldn’t have survived for over 50 years if we didn’t!


Contact info

5.0

Excellent

TrustScore 5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb supplier service at very competitive price..performanceDuring a search of the internet for my…

During a search of the internet for my intended purchase; a 65-inch QLED smart television, located THT Direct, a supplier offering the product at a very competitive price. Reviewed the product specification on offer which met my target requirements. Further investigated the background relating to THT Direct. From information obtained
THT Direct is a small Scottish based company trading in electrical appliances from a store outlet and internet website with essentially very good customer reviews.
Was initially a bit concerned in placing the order with a small company, however used their website and placed the order for the television and waited for delivery. In the interim excellent communication received acknowledging order, preparation progress and a text message evening prior to delivery date advising actual delivery time slot. Product delivered on the date agreed and within advised time slot by an extremely friendly gentleman providing all the assistance you could wish for prior to his departure.
In conclusion the excellent performance of THT Direct proved my concern to fade into insignificance. I would have no hesitation in recommending this five-star company to those wishing to purchase electrical appliances and expect good service at an extremely competitive price.
Note: review by Patrick McFadden(Purchaser). Sent from other email address.

January 1, 2026
Rated 5 out of 5 stars

Very helpful regarding advice on which…

Very helpful regarding advice on which TV to buy how to claim extended warranty vat back etc.
Also exchanged my new TV which arrived with a fault from the factory the next working day no hassles no stress.
Will be using them for all goods in the future.

November 23, 2025
Rated 5 out of 5 stars

Best price online

Best price online I could find for LG oled tv but had not heard of THT, checked reviews which were good and even better a Scottish family business delivered on time absolutely no problems tv has been excellent

January 1, 2026
Rated 5 out of 5 stars

Another great buying experience with…

Another great buying experience with THT my original tv arrived damaged in transit,I contacted them that evening and George the manager contacted me via the phone the next day,I decided to go for a more expensive model and George matched the best online price deal done

December 24, 2025
Rated 5 out of 5 stars

Wonderful company!

Wonderful company!

We purchased our TV from THT Direct for a substantially lower price than could be found elsewhere. We were able to choose our delivery date. It was delivered exactly on time by a friendly and helpful delivery driver. We were nervous about making a large purchase from a small company but couldn’t ask for a better experience!

December 16, 2025
Rated 5 out of 5 stars

All Good

Product was cheaper than anywhere else and was delivered at the time stated. Highly recommended.

December 21, 2025
Rated 5 out of 5 stars

Amazing price for Samsung S90F OLED tv

Never usually bother leaving reviews but i am so pleased with the price i paid for my new tv (Samsung S90f 65" OLED) , which itself is excellent, that i felt compelled to leave a postive review, as they have saved me a small fortune.

I am usually a bit nervous/relucant to use a company i had not heard of but this proved to be unfounded.

The price is what drew me in but i did like the idea of supporting a local Scottish business rather than a big retailer like Currys.

Once purchased i received email notifying of the purchase, then received the email notifying of the 2 hour delivery slot the day before. Item was then delivered 30 mins early, which was fine.

TV itself is amazing. But the review is about the shop.

Now however considering using them again for an upgrade to my soundbar !!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Great response after I had placed my order and regarding delivery kept updated during the process.A great customer service provided at all times . Robert tait

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I received a text the day before with a 2 hour delivery slot. The TV was delivered well within that timeframe and the delivery guy was lovely and very kind, checking exactly where I wanted the parcel. Will definitely order again.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Tv delivery

The company got in touch the night before with a delivery time. They arrived within the 90 minute timeframe and the delivery driver was very helpful.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect shopping experience

Perfect shopping experience I was kept updated at all points. The best price for the TV I was looking for the delivery guy was brilliant. I’m really glad I found this local Scottish independent business.

December 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look