TIAA Reviews 175

When we were shoving money in our accounts for decades, they were very quick to respond.

Now that we are living on our savings and investments, this TIAA crowd can't get straight answers to us. We've had 3, 4, 5 different "consutlants" assigned in the past 4-years.

We can't even get statements as detailed and well formatted as you get with an order of lumber from Home Depot.

I can go on and on. Maybe it is just us... but it is almost scary how poorly their client service is today.

All while they have their hands on a small fortune saved over the past 30-years. Our small fortune.

We just assumed they were "Pros". We were wrong.

This is our personal experience. Yours may be different.

Awful company! The reps are not trained in how to properly instruct clients in how to complete TIAA forms. I was told by a rep how to complete a form to change my beneficiaries and complete a spousal waiverand was given the wrong information. I followed up numerous times and was incorrectly told my beneficiaries had been updated. Two months later I get an email from TIAA telling me it was not done properly even though it was done excatly how I was told. Now I need to do it all again and get it notorized again! When I complained about this I was told that a manager would call and no one ever called. Also, I was told I would be sent forms to withdraw my funds from TIAA and I never got those either. I will be removing my money from this disorganized company and transferring to Fidelity which provides excellent service and has knowledgeable reps.

TIAA is a difficult retirement company to work with. I have been through a long and hard divorce and they only made the process worse. It has been three years. They did not transfer the funds and so I need to fill out all their forms again. Then they ask if I am divorced. Yes that is what a QDRO is and I was royally ripped up. Transfer the money and stop traumatizing people that clearly do not want to do business with you. Desperate to rip you off . Dioceses.

Terrible waste of time if you need to claim. They don't send the forms and make it really complicated to get your money.

I was a State employee for many years and had my retirement account here. A few years ago I decided to take all of my money out of stocks because I felt the market would down turn. The rep recommended a guaranteed fund to place my money. When I asked her about the fund she said only that it might be a bit harder to access my money. So now with COVID, I am at half pay and since I'm over 60, I go to access my funds and I'm told I can't. It seems with this fund I can only access 10% of my funds over the next 10 years. That was never disclosed to me. When I asked if I could have a copy of the recording, I was told no, that was not TIAA's policy. Because I am not in foreclosure, according to TIAA I am not eligible to access the money emergently. Do NOT trust this company with your hard earned money, they don't care about you...just your money and how best they can keep it.