More complicated than it needed to be just to book a camping spot for a tent. Frustrating to have to set up a password etc and to have to print off QR codes, not everyone has smartphones, but there's... See more
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Bit of a f a g, having to sign into my account (actually, a bit of a f a ghaving to create an account) to access my tickets. A very unnecessary step. Compounded by the word I wanted use being deeme... See more
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I hosted an event using ticketpass. For whatever reason I didn't get notified when a ticket was sold so I had to go to the website to check how my sales were every so often. Not very useful or efficie... See more
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I believe this was my nature walk at Crookham and Greenham Common recently,which I found interested. And made me to appreciate the commons more!
Company replied
Company details
Written by the company
A world where attending events is seamless and ethical. Tickets, food, merchandise. All available in one place from a safe, fair and social company. People get the best user experience; event organisers generate more revenue, reduce costs and improve fan loyalty. And the whole time, we'll be generating local social impact together.
Contact info
52 Tabernacle St, London EC2A 4NJ, EC2A 4NJ, London, United Kingdom
- 020 4579 9029
- support@ticketpass.org
- ticketpass.org
3.5
Average
59 reviews
Hasn’t replied to negative reviews
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Issues with ticket refunds
Involved in organising a festival. The facility of making ticket refunds on the Ticketpass website doesn't work. Ticketpass have failed to respond to numerous emails, and are now telling us they can't make refunds. Very poor customer service.
March 10, 2026
Unprompted review
Useless website, useless customer service
I wanted to buy memberships for my local football club so I would receive discounted tickets to matches. The discounted members tickets cannot be purchased at the gate of the event; I must go through the Ticketpass website to book in advance. I am entering my membership codes as instructed on the website and they are invalid. The football club tell me to contact Ticketpass - who never respond to me. At this point, I have wasted £90 on annual memberships via Ticketpass, I am unable to purchase discounted tickets as promised, and Ticketpass are absolutely no help.
September 6, 2025
Unprompted review
Hi there
Hi there, I ordered tickets for Coldplay and received this email of confirmation on my purchase but I never received my tickets.
Is this a scam?
April 16, 2025
Unprompted review
It wasn’t straight forward to transfer…
It wasn’t straight forward to transfer the tickets into my wallet but I did manage to sort it out. Should also give an option to print tickets out aswell
October 23, 2024
Reply from Ticketpass
Hi Ally,
Thank you for your feedback! We’re glad you managed to sort out adding your tickets into your wallet, and we’re sorry to hear you struggled doing it.
Just to let you know, we do have the option to print tickets—once assigned, we send an email with the ticket as a PDF attachment which you can print, and you can also access your tickets anytime in 'My Tickets' and download it (PDF) to print it.
If you need help in the future, we’re always here to assist.
Best regards,
The Ticketpass Team
East to pur Chase tickets
East to pur Chase tickets
However, the date on the tickets is St-Onge, Thethe are dates for 2023 I stras of 2024. I hope I sont have Any problems At the door
October 7, 2024
Reply from Ticketpass
Hi Michel,
Thank you for your feedback and for using Ticketpass! We’re glad you found the ticket purchase process easy.
We’re sorry for any confusion with the dates on your tickets, it looks like a typo from the organiser, we will notify them and amend it. Please rest assured that your tickets will be valid, and you shouldn’t face any issues at the door.
Feel free to reach out to our support team at support@ticketpass.org if you need any assistance.
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Christian,
Thank you for your feedback! We’re so pleased to hear you found it easy to use and access your tickets - that's what we aim for! :)
Best regards,
The Ticketpass Team
Very easy and quick to use
October 28, 2024
Reply from Ticketpass
Hi Martin,
Thank you so much for your kind words! We're thrilled to hear you found the platform easy and quick to use. Making ticketing simple and efficient is our goal, and it’s wonderful to know it worked well for you.
Best regards,
The Ticketpass Team
My ticket was’lost’ no email was…
My ticket was’lost’ no email was received I had to send emails and phone calls to ticket pass and Worthing fc before it was resolved 2 days later.
October 22, 2024
Reply from Ticketpass
Hi Fraser,
We’re sorry to hear about the frustration with not finding your ticket. All booking confirmations are sent automatically to the email provided, but sometimes they may end up in the spam folder or there could be a small typo in the email entered.
We’re glad that our customer support team replied to your query in less than 24hrs confirming your ticket was in your account and retrieved it for you.
We’re always here to help with any questions along the way.
Best regards,
The Ticketpass Team
I cant stand apps or on line booking i…
I cant stand apps or on line booking i want a proper ticket i wont buy a mobile phone to please any football club
October 29, 2024
Reply from Ticketpass
Hi David,
Thanks for sharing your thoughts. We completely understand that not everyone prefers online booking or mobile tickets. While digital tickets have become common, many of our events also offer options for box office purchases to make sure everyone can enjoy the experience in a way that suits them best.
Please feel free to reach out if you need help booking future tickets.
Best regards,
The Ticketpass Team
Ver simple to use
Used the service a few times. Very fast, simple and responsive. No issues
October 27, 2024
Reply from Ticketpass
Hi Jeremy,
Thank you for sharing your experience with us! We’re delighted to hear that you're a repeated user and that you have found it fast, simple, and responsive each time. Your continued support means a lot, and we're here anytime you need us.
Best regards,
The Ticketpass Team
Bit of a rip off.
Bit of a rip off charging people for buying a ticket. You think it is going to be £9 and you add £1.45 charge to it. Especially when you are buying multiple tickets and you get the multiple charge.
October 20, 2024
Reply from Ticketpass
Hi Brian,
We strive to keep our fees as transparent and fair as possible. The booking/service fee helps cover essential costs like payment processing, customer support, and platform maintenance and VAT, with a portion also supporting social impact initiatives.
When it comes to the fees, the event organiser can decide whether to absorb it, pass it on, or split it with the customer.
We hope this helps clarify, and we appreciate your understanding.
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Keith,
Thanks for your feedback! We're glad you found Ticketpass straightforward to use—simplicity is one of the main things we aim for.
We appreciate your support and look forward to see you again!
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Sharon,
Thank you for your feedback! We're happy to hear that you found the online booking process simple. We aim to make a straightforward experience for our users :)
Best regards,
The Ticketpass Team
Tickets were easy to get and print.
October 22, 2024
Reply from Ticketpass
Hi David,
Thanks for sharing! We’re glad to hear that getting and printing your tickets was easy. It’s great to know that our process worked well for you—exactly what we aim for!
Looking forward to having you back soon.
Best regards,
The Ticketpass Team
Every time I tried to enter my details…
Every time I tried to enter my details to register it spelt my name backwards. I ended up having to put my name in backwards so that it would appear correctly. Very poor website
October 25, 2024
Reply from Ticketpass
Hi Justin,
Thank you for letting us know about this unusual experience. We haven't come across this issue before, and we’re sorry for the inconvenience it caused during registration. Our team is always keen to resolve any technical hiccups swiftly, so please feel free to reach out directly if you’d like assistance or if you encounter anything like this again.
We appreciate your patience and feedback as we work to improve!
Best regards,
The Ticketpass Team
It was just so easy
It was just so easy, but could have had further payment options like PayPal etc
October 28, 2024
Reply from Ticketpass
Hi Ray
Thank you for the kind words! We're so pleased to hear that you found the booking process so easy.
We appreciate your feedback on payment options as well—offering more choices, like PayPal, is definitely something we’re already working on as we continue to improve the platform.
Thanks again, and we look forward to seeing you at future events!
Best regards,
The Ticketpass Team
I believe this was my nature walk at…
I believe this was my nature walk at Crookham and Greenham Common recently,which I found interested. And made me to appreciate the commons more!
October 13, 2024
Reply from Ticketpass
Hi Gerda,
Thank you for sharing your great experience! It’s wonderful to know the event helped you connect with nature, and we hope it brings lasting memories :)
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Philip,
Thank you for your feedback! We’re glad to hear you found the experience very simple and got your tickets straight in your phone, making it easy for you to access them.
If you ever need any assistance, please don’t hesitate to reach out.
Best regards,
The Ticketpass Team
Reply from Ticketpass
Hi Nick,
Thank you for the great feedback! We're delighted to hear that you found our system really easy to use. Making things simple for our users is what we’re all about!
Best regards,
The Ticketpass Team
Absolutely wonderful service.
October 27, 2024
Reply from Ticketpass
Hi Geoffrey,
Thank you so much for the lovely feedback! We're happy to hear that you had an absolutely wonderful experience with our service :) It means a lot to us, and we can’t wait to have you back for more events!
Best regards,
The Ticketpass Team
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