I can only recommend. I was initially a bit afraid as I was not buying it from the official site. Nevertheless, my experience was great - we saved more than 30 pounds thanks to family deal and we en... See more
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I used Picniq to book Disneyland tickets and found it to offer the best value for money compared to other platforms. The pricing was competitive and the overall deal was quite attractive. However, th... See more
Company replied
I recently booked tickets through Picniq and honestly, the whole experience was refreshingly smooth. The website was easy to navigate, with clear pricing and no hidden surprises at checkout — w... See more
Company replied
First time using Picniq and I must admit I was a little wary as the prices were cheaper than everywhere else but I read other reviews before booking. Perfect experience with no issues. Tickets emailed... See more
Company details
About Picniq
Written by the company
The UK No.1 days out idea, attractions ticket destination for families in the UK - and now holidays!. We were founded to help busy parents plan great days out for their children with ease and bring you the best deals on family tickets to attractions, events and festivals. Our mission to save you money and make your ticket purchase safe, secure and simple to use.
Picniq® Experts in family travel.
Picniq® Experts in family travel.
Contact info
Picniq HQ, Space House, 22-24 Oxford RD, BH8 8EZ, BOURNEMOUTH, United Kingdom
- 01202 830838
- claire@picniq.co.uk
- tickets.picniq.co.uk
4.5
Excellent
9K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disneyland…
I used Picniq to book Disneyland tickets and found it to offer the best value for money compared to other platforms. The pricing was competitive and the overall deal was quite attractive. However, the user experience—especially the login process—was very poor and frustrating. The interface feels outdated and not well optimized, almost like a basic WordPress setup. This takes away from an otherwise good offering. With improvements to the platform experience, it could be an excellent choice overall.
February 2, 2026
Reply from Picniq
Hi Lavesh,
We appreciate your feedback, as it helps us improve our services. I have passed your comments on to the relevant department.
We are pleased to hear that you were happy with your Disneyland Paris tickets and hope you had a great time .
Thanks,
The Picniq Team
I can only recommend
I can only recommend. I was initially a bit afraid as I was not buying it from the official site. Nevertheless, my experience was great - we saved more than 30 pounds thanks to family deal and we enjoyed London eye a lot!
Communication was also great - I’ve received immediate message with information to What’s app and email either tickets in few minutes.
March 31, 2026
Reply from Picniq
Thank you, We’re thrilled you had such a wonderful experience with our service. we are looking forward to serving you again soon!”
Genuine company
I had never heard about Picniq before but glad I have now. The prices are genuine and I feel comfortable that I’m getting a good deal on the tickets.
April 2, 2026
Reply from Picniq
Thank you, Kim! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Reply from Picniq
We’re so glad you’re happy with your purchase, Dipesh! Thank you for choosing Picniq. Your satisfaction is our top priority!
Very easy process!
April 1, 2026
Reply from Picniq
Thanks for the 5-star review, Maddie! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!”
Always love this company
Always love this company. Good discounts, quick ticket arrival!! Wish I could download to google wallet though!
March 19, 2026
Reply from Picniq
We’re so glad you’re happy with your purchase, Nicola! Thank you for choosing Picniq. Your satisfaction is our top priority!
Reply from Picniq
Thanks for the 5-star review, Glen! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!”
Making more marking and an additional…
Making more marking and an additional advisement to show the customers
March 11, 2026
Reply from Picniq
Than you for your review, We appreciate all feedback .
peace of mind
I recently booked tickets through Picniq and honestly, the whole experience was refreshingly smooth.
The website was easy to navigate, with clear pricing and no hidden surprises at checkout — which is rare these days. I liked that everything was laid out simply, so I could compare options without feeling overwhelmed. The booking process itself was quick, and my tickets arrived instantly by email without any issues.
What really stood out was the variety of family-friendly attractions available in one place. It saved me time jumping between different websites, and I managed to find a great deal for a day out.
Overall, Picniq made planning a trip feel straightforward instead of stressful. I’d definitely use them again for future outings.
March 4, 2026
Reply from Picniq
Thank you, We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Great and reliable site
Great and reliable site. Bought tickets to Disneyland Paris and had to cancel due to unforseen circumstances. The refund process was smooth and easy with no questions asked. Will continue using them
March 2, 2026
Reply from Picniq
Thank you, We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Best price around but it changes up and down
I found this website when searching ways to buy tickets, It had good reviews, I created an account and purchased my tickets but I find it very hard to get back to the members bit it would help to have a login page or link to get back to your account, happy to discuss
March 4, 2026
Reply from Picniq
Hi Neil Thanks for your review, We appreciate all feedback . For future use, If you click on the three lines on the top right of our home page then on Picniq perks it will take you straight to the log in page , Many Thanks The Picniq Team
We bought Disneyland Paris tickets…
We bought Disneyland Paris tickets through Picniq. Competitive prices, easy to use and great customer service answering right away.
January 5, 2026
Reply from Picniq
We’re so glad you’re happy with your purchase, Thank you for choosing Picniq. Your satisfaction is our top priority!
Cancelled tickets…
Was really pleased to find these tickets at such as good price to treat my children to a fun day out in London as a Christmas present.
However, after spending hundreds of pounds on the tickets, hotel and travel, we arrived at the London dungeons to find that our tickets had been cancelled and was told we needed to buy the tickets again. Obviously the on the door day cost was much higher and we had to walk away with 2 very disappointed children.
Apparently an email and WhatsApp messages was sent, but unfortunately these obviously did not come to my inbox for me to see. Also, if I had of been refunded I would have noticed and questioned this with the company.
All in all we spent hundreds of pounds and lost 2 days of earnings ( me and husband both self employed) for nothing!
Very poor experience, and still so upset :(
February 28, 2026
Unprompted review
Reply from Picniq
Dear Sarah
Please accept our sincere apologies for the disruption to your plans. As advised we did email you on the 02 Feb and send a Whats app on the 06th Feb which you replied back on yesterday , Im pleased to see your refund has been received. While technical issues like this happen very rarely, we took the proactive step of cancelling your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
CANCELLED BOOKING WITHOUT NOTIFYING!!
February 21, 2026
Unprompted review
Reply from Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
I purchased tickets to climb the 02
I purchased tickets to climb the 02 in London.
When I arrived at the 02, I was told my tickets had been cancelled and given no reason why.
I did not receive an email or text message from the company.
February 20, 2026
Unprompted review
Reply from Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Reply from Picniq
Thanks for the 5-star review, Fiona! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Reply from Picniq
We’re so glad you’re happy with your purchase, Mr O Sullivan! Thank you for choosing Picniq. Your satisfaction is our top priority!
Disneyland Paris tickets
Fast reply when I asked a question through whatsapp, tickets were given out really efficiently
February 10, 2026
Reply from Picniq
Thanks for the 5-star review, Nadia! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Easy to use and great price
Easy to use and great price! Ticket delivery was instant and would recommend the website to everyone
February 12, 2026
Reply from Picniq
Thank you, Megan! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Pathetic excuse for a company
Pathetic excuse for a company. Me and my friends booked a few tickets to do crystal maze for my birthday. Few days later they emailed some of us saying they messed up and will issue refunds. Some of my contacts never received that email either. Why advertise something you couldn't agree with the venue is beyond me. No compensation was offered.
UPD:
Reply to Picniq:
You didn't get in touch with all the people and I had to do it myself.
Technical mishaps do happen, it is how you resolve and the experience you provide to make it less of an inconvenience. The correct response would have been rebooking people on the official site yourself, that's what a good company would do.
January 27, 2026
Unprompted review
Reply from Picniq
Dear Ash
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
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