Tickets75 Reviews 

1,492
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Definetly a disaster, i've give the wrong address once, than Tickets75 ask me by email to send the money to deliver again with in the new address, i've never received the tickets, so I mail them agai... See more

Company replied

Rated 1 out of 5 stars

Appalling handling of expensive tickets, exacerbated with negative and ineffective communication (the times they decided to reply to my emails). I have been a concerned for the whereabouts of my pur... See more

Rated 1 out of 5 stars

Ordered Premium tickets for 120 euro each, and received seats that were almost behind the stage!!!! When checking the seats distribution, I noticed that indeed there is the possibility for them t... See more

Company replied

Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

1.7

All reviews

(1,492)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Definetly a disaster

Definetly a disaster, i've give the wrong address once, than Tickets75 ask me by email to send the money to deliver again with in the new address, i've never received the tickets, so I mail them again, they anwer me that i had to contact ups and that ups should take care of this, I called ups, they told me that this is not true, and that Tickets75 Shoud send me the tickets! so I've mail them again, no answer, now the concert is in 10 days, and it feels like they dont take care of it, if, i will lose 300 euro wort tickets!!!!!

May 23, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mr. Chiaracane,

Once tickets are send back due to a wrong address additional costs for resending them apply. We have received the tickets back 2 times and still waiting for your payment for a new shipment as communicated to you on 22nd May.

Kind regards

Customer Service | Tickets75

Rated 5 out of 5 stars

Gratuliere euch

Customer service top!! Delivery very fast

May 10, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Vittorio,

Thank you very much for your positive review and feedback.
Enjoy the booked event.

Kind regards

Customer Service | Tickets75

Rated 1 out of 5 stars

Run away from them!

Absolute disaster. I payed the delivery cost twice because they forgot to leave my phone number and forgot to give me tracking number(even I wrote them to remind about it). So fingers crossed that I will receive the tickets before the concert!

April 25, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mr. Стоянов,

Thank you very much for your feedback. All our customers do receive a confirmation email with tracking link ones we have send out the tickets. Checking our system this was also the case with your order. We always recommend to also check the spam file of the email account as the emails can also possibly end up there.

We hope you will enjoy the concert.

Kind regards

Customer Service | Tickets75

Rated 1 out of 5 stars

unacceptable negligence of a concerned customer

Appalling handling of expensive tickets, exacerbated with negative and ineffective communication (the times they decided to reply to my emails).
I have been a concerned for the whereabouts of my purchased tickets. I have never received any guarantee or assurance from the company, who have repeatedly told me the tickets had been delivered. I am still waiting on the tickets, not to mention a reply to my emails to date. The event is approaching, and tickets have not arrived (lost since November).

April 5, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered premium, got pigeon gallery

Ordered Premium tickets for 120 euro each, and received seats that were almost behind the stage!!!!
When checking the seats distribution, I noticed that indeed there is the possibility for them to assign to you a few of those miserable seats.
So Tickets75 is on the safe side...
However, they have lost a profitable customer and I will never EVER buy from them again.
Unacceptable, unprofessional, not trustworthy

March 16, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mrs. Biagini,

The allocated seats had been located in the booked category. There was no view restriction given.
At Tickets75 a floor plan booking is not available yet. Therefore all sectors marked with the same colour are applicable.

Kind regards

Customer Service | Tickets75

Rated 1 out of 5 stars

NOT PROFESSIONAL AT ALL

NOT PROFESSIONAL AT ALL. BOUGHT TICKETS 3 WEEKS AGO FOR A SHOW ON JUNE 04! AND THEY DID NOT SEND ANY TICKETS! THEIR ANSWER IS THAT THEY SEND THE TICKETS 7 DAYS BEFORE THE SHOW!!! IF YOU MISS THE DELIVERY YOU CANNOT ATTEND YOUR SHOW! IF YOU HAVE TO FLY (LIKE ME), I WILL BE IN A LONG TRIP, YOU CANNOT ORGANISE YOURSELF... THEY DO NOT INFORM YOU ABOUT WHERE YOU WILL BE SITTED! NO INFORMATION AT ALL! AVOID THIS SELLER! I WILL HAVE TO BUY OTHER TICKETS SINCE I WILL NOT RECEIVE MINE ON TIME.

February 20, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mr. Ouadhour,

Unfortunately, you did not enter a name or order number we could find in our booking system. Please contact our customer service (support@tickets-75.de) in order to clarify the case.

You are right - according to our General Terms and Conditions (GTC) we generally guarantee the shipping of tickets 7 days prior to the event at the latest.

Nevertheless, we do our best to dispatch your tickets much earlier. As soon as we send out your tickets, you will receive a separate email with a tracking link.

Also it is possible to find a solution concerning the delivery of the tickets and your travelling plans. For example we could send the tickets to place you will stay at.

Kind regards Tickets75 | costumer service

Rated 1 out of 5 stars

I bought tickets and lost them (my…

I bought tickets and lost them (my mistake I know) and couldn't get into the venue. It's a stupid freaking process if you lose the physical copy of a ticket and not even have a qr code back up or email. Getting a letter from the owner is nice saying the lost tickets are in fact lost but its a stupid arcaic method of ticket delivery. Just order through ticketmaster because they're living in the 21st century

February 14, 2019
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear customer,

Unfortunately, you did not enter your name or order number in the review.

Please contact our customer service (support@tickets-75.de) in order to clarify the case.

Kind regards
Tickets75 | costumer service

Rated 1 out of 5 stars

We were cheated by Tickets75

We were cheated by Tickets75, in a very despicable way: we have bought 4 tickets for Andre Rieu concert in Vienna, the 4 of May 2019. We chose the tickets in the Premium area to be as close as possible to the scene and to see as well as possible. We payed 180 euros for each ticket, 725 euros for all (shipping included). It’s important to notice that, on their website, its written very clear that they deliver the tickets “next working day” (to the “Rest of the EU, which includes Romania). After 2 weeks - TWO WEEKS - we still haven't received our tickets so than I've sent them an email, asking what happened. After 2 emails sent and a feedback form completed on their website, they finally have sent us the tracking number. Following that tracking number I've received, we understood that they had shipped the tickets after they received our emails (the same day). When I've finally received the tickets I was very shocked to find out that they are placed in zone C, where one ticket' price is 69 euro :(((. So, Premium Zone, on the Tickets75 site includes, in fact also the C zone, but with prices higher than double. So, stay away from this cheaters Tickets75. You won't receive any value for your money from them. In any case, I am going to file a complaint at the consumer protection office for they punish Tickets75 for cheating people.
You can check the differences between what we've got and we should have received, by searching the 2 sites: tickets75.de and stadthalle.com.

December 26, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mrs. Bolba,

we communicate openly that our prices may differ from the organizer prices.

In general, all coloured blocks and rows of a category can be used.

All our customers receive the tracking link as soon as the shipment is shipped, it had nothing to do with your request. In individual cases the dispatch can be delayed, we would like to apologize to you.

Kind regards
Tickets75 | Customer service

Rated 1 out of 5 stars

Worst customer service and blackmail!!!

I had ordered tickets for about 500 €. The tickets were delivered over a month later. At a time while I was on vacation. The tickets could not be delivered and went back to Tickets75. After my vacation I was asked by Tickets75 15 € processing fee to transfer. Then they would send me my tickets again I paid two months ago. When I explained my situation Tickets75 said that I should have informed them about it. And they told me that I got a tracking link from GLS. In fact, I never got this. For me, this is an impudence and blackmail! I will not order tickets there anymore.

My Feedback for the answer of Tickets75:
I was on vacation for 5 weeks !!! In the time came the shipping confirmation (which did not arrive with me), the tickets were delivered to the GLS shop and sent back after not picking up. I had no possibility to accept the delivery of the tickets. Why did not Tickets75 inform me when ordering that the shipment will arrive within this timeframe (but 2 days before)? Why did not Tickets75 tell me when ordering that I have to be home when accepting the delivery? This is not necessary with other providers. And now I should understand that Tickets75 does not do its job properly and pay the processing costs? I'm sorry, but that's a joke and rip-off! Why do you have a customer service if this service provides for tickets75 and not for the customer? I think Tickets75 did not understand the purpose of customer service. That's a shame because people like going to concerts. But there are luckily other providers in which it works wonderfully and know what customer service means.

My Feedback for the second answer of Tickets75:
I have to understand the situation of Tickets75, but my situation doesn't interest Tickets75. I'm sorry, but this is so arrogant and the worst customer service I've ever encountered. Thank you so much for your Support Tickets75!!!

December 20, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Tony,

we have informed you in the shipping confirmation email that you should please keep track of the tracking. GLS also reserves the right to deliver to a parcel shop if the first delivery attempt has failed. As a customer, you have to ensure that delivery is possible. Your shipment was in a GLS parcel shop for more than two weeks before it was returned to us.

Please understand that we have to charge you for the 2nd delivery, as this process means a considerable amount of work for us and we do not blackmail our customers!

Kind regards
Tickets75 | Customer service

Rated 1 out of 5 stars

We ordered 2 tickets in a premium…

We ordered 2 tickets in a premium category for a pretty high price as a present for an older couple. Comparing the prices to other websites and even though we only knew the block we really thought that we are getting a good offer .... taking into account we payed 500 euros for 2 tickets. After several email conversations I had in order to find out the seat numbers since I wanted to make sure my parents will be well seated, without any confirmation they just sent us the tickets that have a value of at least 100 euros less then we payed. Worst website ever. Will never again order from them.

December 7, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mrs. Mateuteanu,

you have ordered tickets from a certain sector and received them. A more exact booking is not possible with Tickets75.
Please note that the exact seats will only be allocated by the shipping department.

That our prices can deviate from the organizer prices, we communicate openly on our homepage.

Kind regards
Tickets75 | Costumer service

Rated 1 out of 5 stars

Charge twice for shipping.

Tickets overpriced, but ok. Worst thing was that once ordered the tickets did not arrive. Apparently they went back to the sender. So Tickets75 want to have an additional 15 EUR to resend them. Not sure if I will pay that since there is no guarantee that they will arrive this time.

November 14, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mr. Rothe,

we have informed you in the shipping confirmation email that you should please keep track of the tracking. GLS also reserves the right to deliver to a parcel shop if the first delivery attempt has failed. Your shipment was in a GLS parcel shop for more than two weeks before it was returned to us.

Please understand that we have to charge you for the 2nd delivery, as this process involves a considerable amount of work for us.

Kind regards
Tickets75 | Customer service

Rated 1 out of 5 stars

Scam

I booked a good place for the concert of Jeff Lynne and paid 109€ for it and I got the cheapest one. This is simply a scam. I would recommend to avoid this Company.

September 27, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mr. Roth,

you have booked tickets of a certain category, an explicit seating plan booking is not possible. The cards you have received are in the category you have booked.

We communicate, that the tickets are located in one of the highlighted sectors and the exact assignment is made by our shipping department after your order.

Kind regards
Tickets75 | Customer service

Rated 1 out of 5 stars

Dynamic prices.

Dynamic prices.

Good day.
I am one of disappointed customer which buy tickets per UFC fight night.
The price per ticket in the same sector has been decreased about more then 25 % during 5 days since my payment/order has been accepted. The explanation that prices are dynamic can be understandable if there is any gentle fluctuation but not differ which can cover better ticket from other sector.
That price policy is strange to me and i do not suggest your pages to customers as they could feel deceive as me.

One positive: your customer desk is really kind and helpful, but still not reason to buy ticket on your portal in future.

Have a nice day

July 17, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Lenka,

our prices fluctuate due to competitors pricing, supply and demand.

It´s comparable to airlines and their dynamic prices, unfortunately refunds are not possible, i´m sorry.

Nevertheless, many thanks for the positive mention of customer service.

Kind regards
Tickets75 | customer service

Rated 5 out of 5 stars

I ordered a ticket for BTS Berlin…

I ordered a ticket for BTS Berlin concert less than a month ago, and I have already received it today, 4 months before the concert! Even though it was an overseas shipment, I didn't have any major difficulties and whenever I had a problem, your customer service was always really helpful.Thank you so much for the great service!

June 22, 2018
Unprompted review
Rated 1 out of 5 stars

Hello, thank you for ruining our plans and disappointing us with your poor and unacceptable service.

Hello,
Today at 6 AM I bought 4 tickets for BTS concert in Berlin.
After four hours I recived a message that inform me about acceptenc of my order, but later on after 13 hours I have recived another message with a title "cancellation your order "because technical difficulties occurred . I saw on the other pages tickets but the price difference between was much bigger . Sadly I wasn't able to bought the tickets even on the other pages because the email was sent 7 PM .
I am waiting for a good solution from you .

June 1, 2018
Unprompted review
Tickets75 logo

Reply from Tickets75

Dear Mrs. Syta,

it is the service standard of Tickets75 to provide the best possible tickets to all our customers. We clearly did not succeed in this case and we're sorry for this.

Despite years of experience and countless satisfied customers, there were technical problems due to the huge demand. Although we were able to rectify this immediately, tickets were still offered for sale in this short time, which actually were no longer available. Unfortunately, including the tickets of your order.

The refund on the payment method chosen by you during your purchase was processed today immediately. Please note, however, that it may take another 2-3 business days, depending on the payment service provider, to credit the refund to you.

We can understand your disappointment and therefore we apologize again for the resulting inconvenience.

Despite the inconvenience, we ask for your understanding and remain

Kind regards
Tickets75 | Costumer service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look