TicketsOnSale Reviews 17,635

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,756 reviews, reviewers had a great experience with this company. Customers generally find the website easy to navigate and the purchasing process straightforward, with many appreciating the quick processing and email confirmations. The ease and speed of transactions are frequently highlighted, making the overall user experience smooth and efficient for many. However, some people mentioned confusion regarding the actual seller, often believing they were purchasing directly from a venue or official site, and were dissatisfied with unexpected charges, particularly when paying in USD for Canadian events. A few other people also felt that the pricing was exorbitant, with tickets costing significantly more than their face value, and some experienced issues with receiving their tickets or getting assistance for orders.

What people talk about most

User experience

Users describe positive interactions with the user experience, finding the site easy to use for finding and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting quick processing and easy... See more

Website

Customers consistently note ambiguous experiences with the website, with many expressing frustration over its... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over unexpectedly high... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues such as false charges, unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t love the five emails to set up but everything transferred to my wallet and looks to be in order

Rated 3 out of 5 stars

It took a few tries to get the tickets into my Apple Wallet. I also tried to go back on and buy a friend a single ticket, but it denied me access.

Company replied

Rated 3 out of 5 stars

Seems like kind of a hassle and time consuming. It would be nice to purchase the tickets and have them immediately come to you email without going through all the extra steps. But I was able to finall... See more


Company details

  1. Event Ticket Seller

Written by the company

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf. All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing. We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


Contact info

3.8

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(17,635)

1,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Illegal in Ontario to resell tickets…

Illegal in Ontario to resell tickets for more than the original ticket price so I paid almost triple the price than I would have if I bought off Ticketmaster so I basically got scammed and can't do anything because they wouldn't let me cancel my order

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to buy the tickets

Super easy to buy the tickets, and I loved that there are no extra fees like ticketmaster. Tickets arrived in my email in one day. Seating map was helpful, but we are seeing a show at the Andrew J Brady center in Cincinnati, I would suggest explaining that the side areas that are labeled "general admission box" are elevated. We have attended a concert there before, and picked those seat on purpose b/c they are great, but its not clear from the map that they are elevated above the standing room floor.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Tickets are a scam

Bought tickets for Post Malone/Jelly roll at premium price. Not given any idea where seats would be. When we got tickets our seats where on a section with an obstructed view. What a scam.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

Confusing to get tickets

June 18, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Sorry to hear the process wasn't straightforward. If you're still having trouble accessing your tickets, email us at support@ticketsonsale.com with your order number and we'll help.

— The TicketsOnSale Team

Rated 3 out of 5 stars

It alright.

June 17, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We'll take that as room to do better. If anything fell short, we're at support@ticketsonsale.com.

— The TicketsOnSale Team

Rated 1 out of 5 stars

Have not got tickets

Have not got tickets

June 13, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We'll take that as room to do better. If anything fell short, we're at support@ticketsonsale.com.

— The TicketsOnSale Team

Rated 1 out of 5 stars

everything

June 17, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

We'll take that as room to do better. If anything fell short, we're at support@ticketsonsale.com.

— The TicketsOnSale Team

Rated 5 out of 5 stars

Got my tickets quick great experience

Got my tickets quick great experience

June 17, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Price is per ticket so you do not get total until payment

User friendly except for pricing

June 16, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

Rated 5 out of 5 stars

Wonderful experience

Was very easy to use the website, really appriecate it.

June 17, 2026
Unprompted review
TicketsOnSale logo

Reply from TicketsOnSale

Thank you so much — this genuinely means a lot to our team. We work hard to make the experience as smooth as possible and it's great to hear it landed that way. Hope to see you back for your next event!

— The TicketsOnSale Team

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