Two tickets were advertised for a show which stated the seats were sat together. I brought them and it turned out to be just one single ticket! I contacted support team ASAP but couldn’t actually get... See more
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See what reviewers are saying
Easy to use, and used many times, never had issues with any tickets bought on resale. Always a worry when see tickets available for less than face value, but again never had an issue
TicketSwap is my solution for last-minute tickets. Sometimes it's actually better to rely on it because people who bought it and cannot go will often sell it at an underprice. If the event organizat... See more
Used for both selling and buying and the security of the site is impecable, at least when the tickets can only be transfered through TICKETMASTER, haven´t tried it with PDF tickets.
Company details
About TicketSwap
Written by the company
Start using now to buy or sell tickets for concerts, festivals, gigs, clubs, theatres and other events.
There are no hidden fees and no unfair prices. Ticket sellers can only ask up to 20% above the ticket face value. TicketSwap checks the tickets listed on the platform, and verifies sellers and buyers to ensure safe transactions.
Why TicketSwap?
Help & Support
Help & Support
Why TicketSwap
Written by the company
- TicketSwap is a safe, convenient and fair place to buy and sell e-tickets for concerts, festivals, sports events, theatre and days out.
Contact info
Rokin 75, 1012KL, Amsterdam, Netherlands
- info@ticketswap.com
- ticketswap.com
4.5
Excellent
39K reviews
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Overpaid tickets!
718€ for 4 tickets + approx 120€ admin fee for TicketSwap (=840€ in total); but I paid 1.153€: where does the difference go to?
March 17, 2026
Reply from TicketSwap
Hi Wouter,
We're very sorry to hear you might've overpaid for your tickets. This shouldn't be the case, so our support team would like to investigate this for you. If you reach out to them, they can investigate this for you and possibly refund you the amount you paid over the allowed 120% price cap.
you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Sold very quick
March 18, 2026
💚 alerts! Thank you for providing this secure service!
I love the alert function!
Transaction was easy and secure (once I was fast enough and had the luck to get a ticket).
And the biggest thing is to be assured that the tickets are valid, TicketSwap working with the venues. Excellent!!!! Thank you for providing this service!
March 18, 2026
Ticket already used
When the ticket was scanned it didn’t work because it was “already used” according to the person scanning it.
March 17, 2026
Reply from TicketSwap
Hi Jackson,
Thanks for your message. Firstly, we are very sorry to hear that you encountered an issue with your purchase. This should not have happened, period!
We have looked into your account and can see that you managed to open a conversation with your seller. That is a great place to start. Through this conversation, we can investigate with you and the seller what went wrong and how we can offer a fitting solution. We have a specialised department just for these cases. They will offer their assistance in the conversation in any case. This will be resolved.
Unfortunately, due to high traffic, it could take a little longer before they get back to you. Just know they'll get to you in time!
Thank you so much for your patience and understanding. Please let our support team know if you have any other questions, they'll be more than happy to help.
Kind regards,
Team TicketSwap
I kept on losing the site and had to…
I kept on losing the site and had to log back in.
March 17, 2026
Reply from TicketSwap
Hi Sue,
Thanks a lot for sharing your review with us. We do understand that it can be very frustrating if you have to log in again over and over. We do want to mention that this can be caused by not having updated the application on your phone. Please double check if you have the latest update downloaded to prevent this from happening again.
Nevertheless, we are very happy to see you were able to buy tickets eventhough you had to log in again. That's great to see! If you have any further questions, please do not hesitate to contact us. Our support team is always ready to help you.
Kind regards,
TicketSwap
Everything went perfect!
March 17, 2026
I had a very disappointing experience…
I had a very disappointing experience with TicketSwap when buying a ticket for the Giveon concert on March 10.
I purchased the ticket through TicketSwap, believing the platform guarantees that tickets sold there are valid. However, when I arrived at the venue and the ticket was scanned, it showed “cancelled” and I was denied entry.
After speaking with the ticket information desk at the venue, I was told that the original seller had already received a refund for the ticket on February 28, which means the ticket should never have been resold or made available on the platform.
This left me in a situation where I paid for a ticket that was already invalid before the event even happened. I traveled to the concert only to find out at the entrance that my ticket could not be used.
I have contacted TicketSwap support, but the response time has been extremely slow. As a buyer, I should not have to prove that the ticket did not work when the platform claims to guarantee safe resale.
I trusted TicketSwap’s system to protect buyers from exactly this kind of situation. At the moment I am still waiting for a resolution and a refund for a ticket that was clearly invalid.
I hope TicketSwap will take responsibility for this case and resolve it quickly.
March 10, 2026
Unprompted review
Reply from TicketSwap
Hi Charlotte,
Thanks a lot for writing this extended review. We value this a lot, since with reviews like yours we can continue optimising our application for you and all other users. .
Firstly, we are very sorry to hear that you encountered an issue with your purchase. We have looked into your account and can see that you managed to open a conversation with your seller. That is a great place to start. Through this conversation, we can investigate with you and the seller what went wrong and how we can offer a fitting solution. We have a specialised department just for these cases. They will offer their assistance in the conversation and help you solving this. Don't worry, this will 100% be resolved.
Unfortunately, due to high traffic, it could take a little longer before they get back to you. Just know they'll get to you in time!
Thank you so much for your patience and understanding. Please let us know if you have any other questions, our support team will be more than happy to help.
Kind regards,
Team TicketSwap
Top!
Easy to use, clear instructions, trustworthy.
Good that there is a cap on the price!
March 17, 2026
Fast and safe ticket transfer for buyer…
Fast and safe ticket transfer for buyer and seller also
March 17, 2026
Easy and efficient
It worked really well to sell my ticket, several times already!
It's always quite easy to set up and I don't have to do much, would definitely do it again next time I have to sell my ticket
March 17, 2026
i didn't see the option of the position…
i didn't see the option of the position in the room (front, frist entry, stand-up versus sit-down) but everything went well
March 13, 2026
This is a great app to sell and buy tickets.
March 17, 2026
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