Tidebank | Commercial Property Reviews 

Avoid at all costs. I would give zero stars if possible. Terrible bank, no customer service at all. Inadequate systems to operate. Have been unable to get close and get my money out for over 3 weeks and no-one cares at all. Will be taking to the FCA to complain. Total shambles

I transferred £60 for a job someone completed on a house I recently bought. Got a standard message saying it was pending due to security checks. It's been over 24hrs now and they still haven't authorised the payment. Every-time i use the chat option i get the box standard response that another team is dealing with it so they can't help!! Wrote them an email asking them to contact me and no one has bothered. Worse the transfer is still pending?!!! Appalling customer service!!

Tide bank manged too leak my details, i got scamed for alot of monie, and tide then blamed it on myself DO NOT EVER USE TIDE

Update on the 2nd of July.

Well yet again I’ve had a standard; oh thank you sir for giving us a review - we really appreciate your feed back 😆 we haven’t copy and pasted this reply yet again at all.

Imagine starting your business 3 months pre covid and making it on your *ucking nigtmare.

Now, We know you don’t really care. But come on, pretend that you really do for customer service. Hahahahhahaha

Don’t forget, you ruined my business.

Rated 1 out of 5 stars
16 hours ago
Update on the 1st of July 2022
Update on the 1st of July 2022. the previous response was a copy and paste job from some 20 year old sitting at home. Come on Tide, get a grip. High street banks need to make a come back!!

still no response after 4 weeks! AVOID
no response on the messaging system so this is update 2.0!! you've ruined my business so i'll ruin yours!!! Come on Joshua Saltzman! are you BOT?

Doesn’t even serve a star
Doesn’t even serve a star. All transactions on account stopped whilst a review taken place. No warning, nothing! The messaging system is a joke, it’s a just a bot called Johnathan saltzman replying and not answering questions. If this is the future of online banking I think the high street is a better option as you can talk to a real person! Total disruption of our business with not a letter, call or acknowledgment of my complaints. Avoid this business at all costs - because it will cost you lots!!!

Had fraudulent unauthorised direct debits taken from business bank of £1,200.
You can’t speak to humans at tide- so instead spoke to an advisor called MINI TODOROV on chat.
I kindly requested a direct debit indemnity to be raised. This was refused unless I contacted the receivers merchant, to get them to email them , to say it’s okay to retrieve the funds. THIS MONEY WAS FRAUDULENTLY TAKEN. What a ludicrous request by tide. Any main stream bank would have your best interest taken into consideration- they are there to protect your monies. Not tide.
So I spoke to the FCA (financial conduct authority) who were alarmed at how our request was being handled. And that we acted correctly, and within reason to request a direct debit indemnity. The fact that tide has put our business in the balance this week, by not taking a fraudulent act on the account seriously is a worry.
When I relayed this back to tide- again they refused to help.
This is getting taken further- don’t deal with these clowns. Go to your mainstream bank were you will get the upmost protection on your money.
FCA are looking into this- and I’ve forwarded this onto the financial ombudsman.

Thank you tide for ruining my week- and possibly business.

Very poor, we will move the account. Support on app doesn't work, won't connect. Restricts number of payees added so cannot pay staff wages on one day. Google won't accept debit card as it's not a proper bank debit card, only a prepaid card. Too many issues to run a business account with them.

Website unusable when offered business funding. Website doesn't look safe to put in my financial info

Thank you Jumah Brown and the entire team of Tide Bank you guys are wonderful for the swift response and professionalism.

Thanks tide! You ruined my business! Had to dissolve our company due to:

Hardly ever being able to access the account
Never being able to sync the account to accountancy software (we tried a few)
Card constantly blocked when paying for services and stock
Customer payments to is nearly always failing

AVOID IF YOU WANT A SUCCESSFUL BUSINESS!

Banked with Tide for over 3 years and…

Banked with Tide for over 3 years and out of the blue they are closing my account.

Reasons are generic and they refuse to quote specifics.

With something as serious as this you would expect to speak with an account manager to perhaps resolve but I have just been passed around.

SO i received this message today, i have been banking with tide for 18months i upgraded my account just to talk to live support which offer 0 support and equally won't reply on live chat. Money locked like everyone elses do not use tide, i have registed a formal complaint with the FCA and you should all do the same.

Hi Jamie

We have placed a temporary pause on your account. During this time, you will not be able to send or receive payments from, or into your Tide Account or use your card. '

We appreciate that this may cause some concerns however, our Compliance Team is currently reviewing your account. We will be in touch via email as soon as there is any further update. Please be aware, this may take up to 30 business days.

UK financial regulation requires us to verify information from time to time to ensure we remain compliant and our members’ accounts are safe.

If you have any questions, please let us know, we are here to help.

Thanks in advance for your cooperation.

Kind Regards,

UPDATE***

Tide have now decided they are going to close my account as per their T's and C's not told me what clause or anything are still holding my money to ransom and now they've closed my account i can't contact them via live chat i have to email which is even slower, also dont pay £10 to upgrade your account for phone support as they are based in Bulgaria and are uselss.

Seems they have paused my account! Money now locked up for expenses I need to pay.
No reply from the messages section and I tried to upgrade to their phone support but failed.
Cannot even transfer to my normal account!! After 2 years! If they want to close account no problem just tell me, transfer my money and wander off.

worst service ever. Tried to get a simple statement with my company details chased and chased for weeks with zero joy. does anyone have a number for these muppets please?

I opened a Tide Business, (NEVER DO THIS) account for new business as it said would be open with within minutes, over 2 weeks later it was opened. I tried to discuss the problems with an agent. It was like talking to a gang member. I have never been called "Bruv" by anyone let alone someone trying to help me. Exact words. "Listen to me Bruv, I'm trying to help you" When I asked for a number to speak to someone else, I was told "we only have one way phone's, You cant call in we can only call out. I have never dealt with such an unprofessional company ever. I really would advise to stay away from them. I tried to order an item for the business. When it needed to be confirmed on my Tide App it would not allow me to do this. I then tried to message Tide for help who told me to delete the App and re-install. I have done that tried again and Surprise Surprise, it does not work. In addition to this the product as increased in price from £1299 - £1499 so not only can I not spend my money, but if I get it sorted it will now cost me £200 more. It would appear that the Name Tide is Apt, like the Sea the Tide comes in then goes out etc etc and never gives up its dead. The Tide bank comes in Takes your money, goes out and you struggle to get to your own money. STAY AWAY FROM THIS COMPANY.

Almost exactly the same as others below. They have frozen my money with no explanation, and won’t respond on the app. Zero phone support either. Shocking.

Disgusting service! Sent relevant documents across. Been trying to contact for 3 days. No contact via phone available. Lost two members of staff and can’t order stock. Have emailed as was advised this would speed up the service resuming. DO NOT USE THIS BANK!!!!!!

Run away from a Tide! This is one of the most useless bank to even breath in UK. This bank allowed a company to set up a direct debit payment from my account and illegally withdrew over £400 from my account without my knowledge and their response was ‘they can’t do anything about it and I can go sort it out myself’. I had to sent so many emails before they reluctantly decided to investigate it and after 15days offered me £50 compensation! Don’t ever do anything with this bank. Your money is not safe with them! This is not the first issues. I mistakenly paid the wrong person and again they couldn’t do anything to help. Other Main Street bank would have recalled the money, not Tide! I can go on and on about my bad experience with Tide, but I just decided to move my money out because I realised this is a useless bank and my money is not safe with them.

Totally rubbish do not use I have waited now for 2 weeks to get my money out and unblock my account I have sent nearly 100 email and the same in phone call all they say is it with some one else in an other team totally rubbish please do avoid them. Not worth a carrot

Very poor, unprofessional, don’t believe the advert 5 minutes to 48 hours you wish.
Use another bank.

There is zero customer service, always issues with payments etc. I have had a couple of fraudulent online transactions, the onus is always on me to provide ridiculous amounts of information. This is after waiting days for a response because apparently they are always too busy! Will be closing this account and sticking with Barclays. Don't touch them!