Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray. Caroline sent me a re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more. Very helpful staff, and great choice of furnitur... See more
Company replied
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately th... See more
Company replied
Amazing service from start to finish. Cathrine has been a lovely assistant throughout the whole process when we first walked into the outlet to then liaising with her by phone for all the possible opt... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Interior Designer
- Lighting Store
Written by the company
Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
Contact info
8 High Street, CM14 4AB, Brentwood, United Kingdom
- 01277231799
- Info@tideshomeandgarden.co.uk
- tideshomeandgarden.co.uk
4.6
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service!
Great products and such lovely customer service! Would definitely recommend!
March 28, 2023
Reply from Tides Home & Garden
We always strive to offer the best products and customer service and it means a lot that you have taken the time to leave us such a great review. Thank you
Nice product good delivery thank you
March 27, 2023
Reply from Tides Home & Garden
We really appreciate you taking the time to leave a great review. We are so please you are happy with your item and the service you received. Thank you
Reply from Tides Home & Garden
Thank you for you 5 star review, we really appreciate our lovely customers who take the time to show their appreciation. It means a lot to us.
Reply from Tides Home & Garden
We appreciate you 5 star review, thank you for taking the time
Reply from Tides Home & Garden
Thank you for leaving such a great review, we a so glad you are happy with your item.
Terrible experience at this store
Terrible experience at this store, after sales and management have terrible customer service, after purchasing a bed it’s taken 4 months to have the faults resolved eventually they had to give us a new bed after 7 faults were detected. Emails, telephone calls never returned. Absolutely disgusting service.
March 17, 2023
Unprompted review
Reply from Tides Home & Garden
We are so sorry to hear that you weren’t happy with the service you received from us, we always strive to achieve the best customer care and regret that you feel that we fell short on this occasion. Unfortunately, sometimes, due to unforeseen circumstances out of our control there are sometimes issues which we always try our best to rectify in a timely fashion. In this circumstance, we upgraded your bed and had a brand new one made which takes time, as well as leaving you the original bed to use while you waited for the replacement, we feel we kept you informed at all times via email and phone calls to update on any progress and are sorry to hear that weren’t satisfied with the amount of correspondence you received. We always take on board our customers comments and will always try to offer the best customer service possible.
Great company…
Grace is super helpful- still have some items which need to be sorted but confident they will be. Beautiful furniture and accessories. Our new home is looking good thanks to Tides. Thanks Grace for all your help.
March 1, 2023
Reply from Tides Home & Garden
Thank you for this lovely review, we are so happy you are pleased with everything and I will pass on you comments to Grace.
When I received the c.lock one of the…
When I received the c.lock one of the legs was lying at the bottom of the box.there was no return label to see d back for refund
February 28, 2023
Reply from Tides Home & Garden
We are so sorry to hear this, all of our items are checked before we send them out but unfortunately, sometimes things get damaged in transit. We do put a card in with all deliveries, with return instructions but if you did not receive this, can you please email orders@tideshomeandgarden.co.uk to arrange the return and refund. Again, we apologise for any inconvenience.
Lovely product
Lovely product, well packaged and great communication. I would definitely use this company again ⭐️⭐️⭐️⭐️⭐️
February 22, 2023
Reply from Tides Home & Garden
Thank you for a great review, we appreciate you taking the time 😊
Excellent Company
Excellent Company, quality stuff at reasonable prices ...OMG items that I fall in love with and must buy. Staff are so friendly and helpful. Highly recommend
February 17, 2023
Reply from Tides Home & Garden
Thank you so much for taking the time to leave this great review, I will pass on your comments to our fabulous staff.
Fantasic service
Fantasic service. Always keep in contact with you easy to order and very helpful if you have a Enquiry especially Grace.
February 9, 2023
Reply from Tides Home & Garden
Thank you for your great review. I will pass on your lovely comments to Grace.
Really good customer service
Really good customer service. My order was for diningroom chairs, which are such good quality.. delivery was great chairs were brought inside my home and the 2 guys were respectively careful and friendly
January 30, 2023
Reply from Tides Home & Garden
We are so happy to read this great review, thanks for taking the time, we really appreciate it as we work hard to give our customers our best service.
Excellent quality
Excellent quality product at a reasonable price. Delivery slightly late
January 26, 2023
Fantastic product and amazing customer…
Fantastic product and amazing customer services , very pleased with my 2 artificial orchards I purchased
January 11, 2023
Reply from Tides Home & Garden
We are so glad that you had a great experience with you purchase from Tides Home & Garden, we really appreciate your feedback.
Great service no issues with an…
Great service no issues with an exchange.
Would definitely order again and recommend Tides Home & Garden.
January 16, 2023
Reply from Tides Home & Garden
Thank you for your great review, we are happy that you are please with the service you received.
Excellent service and held my purchase…
Excellent service and held my purchase with no problems even though I was late picking it up
January 7, 2023
Ordered pewter storage boxes but was…
Ordered pewter storage boxes but was unavailable. Was offered different colour or refund. Took silver boxes instead and they are lovely. Good quality products. Excellent customer service.
December 17, 2022
Reply from Tides Home & Garden
Hi Amanda, sorry we couldn’t fulfil your original but we are glad you were happy with the other items you chose, thanks for the review.
Reply from Tides Home & Garden
Thank you for your great review.
Returns
Had to return a clock, too big but was described as small. Total flaff with the returns process. Had to contact the shop to confirm a refund and show proof of signature etc. probably won’t be purchasing again purely for this reason
November 25, 2022
Reply from Tides Home & Garden
I am so sorry to hear that your experience with returning your item did not run smoothly, I have looked into it and discovered when your item was delivered to us, it was mislaid in store. Our sincere apologies for this, the mistake was entirely our fault.
Marble table and chairs
Really pleased with the table and chairs and the white glove assembly was very efficient. Quick turnaround time from when order was placed. Only drawback was delivery arranged for the Monday didn’t happen as delivery men got delayed in London through no fault of their own but we weren’t informed until I rang to find out where they were and they were very apologetic. Luckily I work part time so the rearranged delivery wasn’t a problem and they kept us informed on that day.
November 30, 2022
Reply from Tides Home & Garden
Thank you for your great review and apologies for any issues, we really appreciate your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.