Terrible customer service
Terrible customer service. Arrogant attitude when trying to be helpful, offering a means of communication in Spanish. Took money for an order in February, an item that they did not have in stock. Refused to send a copy of the refund, which has taken nearly a month to resolve and finally be credited (June 15th)
Literally, for the sake of 30 seconds (copy, paste, send) they have shown their total lack of respect towards clients.
Reply from tiendahipicaonline.es
Buenas tardes Tracey,
Le informamos que su pedido fue enviado a Reiuno unido, el cuál fue devuelto sin explicación alguna. En el momento que fue devuelto realizamos la devolución. Usted nos solicitaba el justificante (se lo adjuntamos en varias ocasiones), las transferencia no se realizan desde el banco, se realizan desde Canales Redsys, por lo que el justificante que nos daban fue el enviado. Tan sólo tenia que revisar su cuenta y ver que efectivamente estaba el reintegro íntegro. Un cordial saludo del Equipo de Tienda Hípica Online.
Good afternoon Tracey,
We inform you that your order was sent to the United Kingdom, which was returned without any explanation. At the time it was returned we made the return. You asked us for the proof (we attached it on several occasions), the transfers are not made from the bank, they are made from Redsys Channels, so the proof they gave us was the one sent. He only had to check his account and see that the full refund was indeed there. A cordial greeting from the Online Horse Shop Team.