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Tiimely Home Reviews 

954
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making complex processes feel straightforward and manageable. People frequently highlight the exceptional service, noting quick response times and clear communication throughout their journey. The overall user experience is described as smooth, easy, and stress-free, with many appreciating the efficiency and support provided. However, some customers also noted significant issues with customer service, experiencing long hold times and unresponsiveness when seeking support. A few other people also felt that communication was poor, with some mentioning being dismissed or transferred without resolution. Additionally, some reviewers reported problems with the app, including difficulties accessing statements and a lack of prior communication regarding changes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as seamless, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and effective... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent support and... See more

User experience

People report positive experiences with user experience, often describing the process as quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam from Tiimely Home is an absolute all star! From our initial discussions until settlement, Sam kept us informed throughout the process and always had the client’s interests ahead of theirs. We were... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Sam. Sam made the refinancing process clear and straightforward, kept us informed at every stage, and worked hard to achieve the best outcome for us. T... See more

Company replied

Rated 5 out of 5 stars

I’m very late to my review but getting my first home loan with Sam Kapoor couldn’t have have been better, Sam did everything he could to answer all my questions on time and with speed and accuracy.... See more

Company replied

Rated 5 out of 5 stars

Working with you as my mortgage broker has been such a positive experience. Having known you for years, I already knew you were someone I could trust, but you went above and beyond throughout my h... See more

Company replied


Company details

  1. Mortgage Lender
  2. Mortgage Broker

About Tiimely Home

Written by the company

In 2017, we launched as Tic:Toc Home Loans, introducing The World’s First Instant Home Loan®. A world-first innovation that changed the way Australians fulfilled their home loan.

Since then, we’ve evolved beyond our price and speed proposition. What began as a faster way to get your approval has become something much bigger, to become Australia’s leading online home loan destination. Now as Tiimely Home, we combine our innovation with real human expertise to make every step of the home loan process faster, smarter, and simpler. We are here to support Australians refinance, buy, and invest with confidence.

With access to multiple lenders, competitive rates, and expert support all the way to settlement, Tiimely Home is helping thousands achieve their home ownership goals on their terms.

Apply now ↗

Book a call with a broker ↗

Our services

Written by the company

Digital Home Loans
Tiimely Own is our award-winning digital home loan, built to give you more than just a competitive rate. If you need a hand, our Australian-based support team is available 7 days a week.
Mortgage Brokers
Tiimely Home’s mortgage broker team brings deep expertise and a genuine commitment to helping clients secure the right home loan. With access to 30+ lenders, our mortgage brokers can help find a loan that suits you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(954)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple, Stress Free, Great Service, Highly Reccomend

This is the 3rd loan we have done with Tiimely Home (previously TicToc). I would highly recommend. Great service and great rates with low cost offset accounts. Application process is simple and efficient. Special thanks to Sara who finalised our approval within one business day of receiving the signed sales contract.

December 18, 2023
Unprompted review
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Reply from Tiimely Home

Hi Matt, thanks for your glowing feedback! It's great to hear when returning customers love our Tiimely Home products and come back for more! I've shared your review with Sara and the team ~ Alex.

Rated 5 out of 5 stars

Great service

Great service, quick and easy. Made the whole refinancing process very painless. Thank you!

December 20, 2023
Unprompted review
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Reply from Tiimely Home

Hey CM. Thanks for your feedback, congrats on your refinance! Reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Tiimely Home have been perfect

Tiimely Home have been perfect. Super quick and responsive, excellent interest rates, and really easy to go through everything required. Have been with them on two mortgages now 👍

December 20, 2023
Unprompted review
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Reply from Tiimely Home

Hey, Nathan! Great to hear we're still bringing the goods with your home loan needs. Always here if you need us ~ Alex.

Rated 5 out of 5 stars

Extremely helpful and efficient service

Thank you to the Tiimely Home team and helping me secure my first Australian home loan. Jarryd from the Credit Assessor team, was fast and efficient with answering my numerous questions. At times when further assistance was required, the customer service team were more than helpful and provided the information I was seeking. In today’s digital world, it is nice to have a human experience, by being able to speak with the Tiimely team as and when necessary. I hightly recommend Tiimely for homes loans.

December 15, 2023
Unprompted review
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Reply from Tiimely Home

Hey, Charlotte. Thank you for sharing your experience with Tiimely Home. I've passed on your feedback to Jarryd and the team. We're human at heart and it's lovely to hear that's come across in your journey with us. Welcome to Tiimely Home ~ Alex.

Rated 2 out of 5 stars

Endless spam

We refinanced two weeks ago, and they have spammed me with multiple emails and text messages every day since about leaving them a review, some as early as 7am. Super annoying company.

December 10, 2023
Unprompted review
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Reply from Tiimely Home

Hey Adam. Thanks for leaving your feedback and congratulations on the refinance. We do ask for reviews of our services, along with reminders. However, we'll take this feedback on board and share with the team to improve our services ~ Alex.

Rated 5 out of 5 stars

Amazing Experience

Trix and Veronica were both amazing at walking me through everything. This was definitely the best experience I've had with a bank in the last 30 years.

December 1, 2023
Unprompted review
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Reply from Tiimely Home

G'day Robert! Thanks for your feedback, I've shared this with Trix and Veronica! Best experience in 30 years, now that's awesome to hear. Be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Great local service

Great local service. We were referred by our cousin and extremely happy with the professional and friendly nature. Highly recommend.

November 8, 2023
Unprompted review
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Reply from Tiimely Home

Hi there, Nick! Your cousin was onto something! Glad they could share the recommendation. Be sure to reach out if you have any questions ~ Alex.

Rated 4 out of 5 stars

Lower interest rate

Lower interest rate. Customer agents are friendly.

November 3, 2023
Unprompted review
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Reply from Tiimely Home

Hi, Vaibhav. Great rates and excellent customer service, that's what it's all about! ~ Alex.

Rated 5 out of 5 stars

So Fast and Professional!

We were so grateful for such a fast response to our application for a home loan. The application process was uncomplicated and the support from the tictoc staff was efficient and professional. L

Thank you for helping us by our family home!

October 27, 2023
Unprompted review
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Reply from Tiimely Home

Hey, Dave! Congratulations on purchasing your family home! Glad to know Tic:Toc could help you with an uncomplicated application process. Welcome to Tic:Toc ~ Alex.

Rated 5 out of 5 stars

Great experience

I was incredibly impressed with TicToc quick and effective approval process. From start to finish, the entire experience was smooth and hassle-free.

I received approval in a matter of days, which was a pleasant surprise.

Moreover, the Tictoc interest rates were competitive, and the loan option perfectly suit my needs.

Overall, I can't express enough how satisfied I am with the bank's services. Their efficiency and professionalism in approving my home loan truly exceeded my expectations. I would highly recommend TicToc to anyone in need of a home loan.

October 31, 2023
Unprompted review
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Reply from Tiimely Home

Hey, Blessington. Thank you for your comprehensive review of Tic:Toc Home Loans! We really work hard to provide great rates and even better customer service. This isn't the end of us talking, we're always here to answer any questions you have so please reach out if you have any ~ Alex.

Rated 5 out of 5 stars

The 5 star experience

Thank you to the snazzy and on-point Tic Toc for helping us secure our home loan in less than a week. Specifically, a big heartfelt thanks to Sarah Nguyen - our credit assessor who was always so wonderfully responsive and succinct, leaving us feel like she actually cares. And then there was Greg in the call centre - he was great to talk to and came across as understanding and helpful. The live chat function was always super fast and helpful and I love the fact it operates on a weekend. To quote Kylie Minogue, it was a ‘5 star experience’.

October 30, 2023
Unprompted review
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Reply from Tiimely Home

Kate! I'm spinning around, we should be so lucky! I've shared your feedback with the team, in particular to Sarah and Greg. We really appreciate you taking the time to share your experience. Your interactions with our team are exactly what we expect for our customers. Always here to answer questions ~ Alex.

Rated 5 out of 5 stars

Honestly best bank experience ever

Honestly best bank experience ever. Communication was amazing, the entire home loan application process flawless and any time I had to call to discuss or ask a question, every single person I spoke to was helpful, knowledgable and friendly. 1000% recommend.

September 30, 2023
Unprompted review
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Reply from Tiimely Home

Hi, Row! Flawless! Now that's an awesome review. Thank you for the feedback, we really appreciate it. I'll be sure to let the team know, they're a very knowledgeable bunch! Be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Excellent experience

My experience with Tic:Toc was brilliant. Having used banks for home loans in the past it was quicker, easier, much more organised and personalised.
All the staff I spoke to were knowledgeable and easy to talk to.
I would definitely recommend you use this excellent service.

October 19, 2023
Unprompted review
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Reply from Tiimely Home

G'day, Sue. Thank you for the recommendation! It's excellent to hear when customers find our application process quick. The team really go above and beyond to make things as easy as possible for all our customers ~ Alex.

Rated 5 out of 5 stars

Fast

Fast, efficient and easy to understand.

October 25, 2023
Unprompted review
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Reply from Tiimely Home

Hi, Ameera. Wonderful to hear you found our Tic:Toc Home Loan experience fast and efficient ~ Alex.

Rated 5 out of 5 stars

The Tic Toc

The Tic Toc: client representative, Resham answered my questions with professionalism and knowledge, it was a very fast turnaround too. Thank you and I highly recommend Tic Toc: to anyone who needs a home loan solution.

October 23, 2023
Unprompted review
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Reply from Tiimely Home

Hi Echo, thanks for the recommendation! We're all about creating awesome experiences for our customers. I'll be sure to let Resham about your review ~ Alex.

Rated 5 out of 5 stars

First class customer service

The experience was incredibly fulfilling, and the communication from Trix was exceptional from start to finish. I highly recommend their services. Once again, thank you Trix for all your hard work and dedication.

October 13, 2023
Unprompted review
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Reply from Tiimely Home

G'day Adam, what excellent feedback! Great to hear about your experience with Tic:Toc and Trix! I'll be sure to pass it on ~ Alex.

Rated 4 out of 5 stars

Pretty simple to use

Pretty simple to use, good follow up by phone when required.

October 18, 2023
Unprompted review
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Reply from Tiimely Home

G'day T, glad to hear you found our application process is pretty simple to use. Plenty of help always available on the end of the phone, so please always feel free to give us a call ~ Alex.

Rated 5 out of 5 stars

Low Rate, Excellent Customer Service

Low-interest rate compared to other products in the market. I really surprised to see the responses I got from Tic:Toc for my queries, also acknowledges they are not chat boats but real people. Really appreciate your effort to make customers happy.

October 17, 2023
Unprompted review
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Reply from Tiimely Home

Hey, Santhosh! Yep, real people ready to help anytime. Glad we could secure you a good rate and we're always here to help ~ Alex.

Rated 5 out of 5 stars

Great Application Experience

The application process was simple and providing additional information was easy. Our loan representative communicated well and was friendly and respectful.

October 14, 2023
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

G'day NMB, we've worked really hard to make applying for a Tic:Toc Home Loan as easy as possible! It's great to hear that's paying off. I'll share your feedback with the credit team, they'll be happy to hear it. Questions? Never hesitate to reach out ~ Alex.

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