i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company. however, they don't feel like £100 glasses. the frame is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tijn's customer service is excellent. They initially sent me the wrong lens by mistake. I contacted them, and they immediately sent a replacement. You can tell they care about their customers and go t... See more
Black and square will never go out of style. I like that the arm is metal with engraving, which adds another level of elegance. I don't even feel the glasses on my nose, they're super light.
I love my glasses! I wear them everyday and get compliments all the time. There was slight weirdness during shipment. their 3rd party company shipped to my city in CA but it took an extra week to deli... See more
Company details
Information provided by various external sources
TIJN®, the next generation eyewear brand, well designed and crafted. Free prescription lenses & worldwide shipping.
Contact info
United States
- tijneyewear.com
3.4
Average
394 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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glasses exist, they're pretty, but not great
i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company.
however, they don't feel like £100 glasses. the frame is very large and they slide all over the place (with an unnerving rattle sound) at the slightest movement of my head. they're not adjustable, and the metal is so stiff there is no hope of bending them to size. i'd say my head is on the larger side so i'm not sure who these are designed to fit.
i do think the aesthetic is lovely (emblematic oval) and i don't see this style anywhere else, so props for that. but i had to get some little clasp things to attach to the arms, to hold them to my head. it's slightly uncomfortable, but means i can wear the glasses without them falling off every time i move.
for this price point, tijn need to work on making them useable straight out the box. the arms are crazy long, very wide-set, curve away from the face, and don't hook behind the ears. i can't imagine it working for anyone.
August 4, 2025
Unprompted review
Reply from TIJN
Thank you so much for your detailed feedback — we truly appreciate your honesty and the time you took to share your experience.
We’re glad to hear that your glasses arrived safely and that you love the unique design — the Emblematic Oval is one of our favorites too!
Regarding the fit and frame adjustment: to ensure durability and maintain the shape during transit, we use high-quality metals that are intentionally more rigid. This helps prevent accidental breakage, especially under extreme temperature changes, where metal frames can become more prone to warping or bending.
That said, all our metal frames are gently adjustable to better suit your individual fit. You can carefully bend the temples (arms) inward or outward to improve grip and comfort. However, if you're unsure or concerned about doing this yourself, we recommend taking them to a local optical store — most are happy to assist with a quick adjustment and can ensure a perfect fit.
Your feedback on usability is invaluable, and we'll pass it along to our design team for future improvements.
Thanks again for supporting TIJN!
Invalid Tracking / No Customer Support
Invalid Tracking / No Customer Support
Order placed on May 15, 2025, for which $189 was successfully processed.
As of June 2, 2025, tracking indicates the package arrived in the U.S., but the tracking numbers provided are invalid on USPS, and I am unable to get accurate updates on the delivery status.
Attempts to resolve this via chatbot were unhelpful, and WhatsApp support line appears inactive, with messages indicating that they are not accepting calls.
This experience is extremely disappointing. I requested either:
1. Valid tracking information and confirmation of the delivery date, or
2. A full refund if the package could not be confirmed or delivered promptly.
Have not received a response or support of any kind.
May 15, 2025
Unprompted review
Reply from TIJN
Thank you for reaching out regarding your order. I understand your frustration with the tracking issues and the challenges you've faced in getting assistance.
I want to assure you that your package has just completed the pre-carrier shipment stage, and the tracking number is valid for that phase. The next stage of delivery will be tracked under the number , which should become active in a few days.
I appreciate your patience during this process, and I understand how important it is for you to receive your order promptly. If you do not see any updates on the tracking status within a few days, please let us know, and we will be happy to assist you further.
If you have any other questions or need additional support, please feel free to reach out. Thank you for your understanding!
Coolest glasses I own
I’ve had the Melisha’s for a few months at this point, and I love love love them!! The reason I gave 4 stars is because they’re prescription glasses, and, despite this, they came in a glasses slip case. I did not feel comfortable using it so I went to my local optical store and got a free sturdy case. Apart from that, the glasses are easily one of the best things I’ve brought!!
May 25, 2025
Unprompted review
Reply from TIJN
We’re delighted that you’re enjoying your new glasses. If there’s ever anything more we can do for you, don’t hesitate to reach out!
Glasses are cute
Glasses are cute! Just as pictured. Shipping was efficient !
February 17, 2025
Unprompted review
Easy Returns Process
When I needed to exchange for a different size, the return process was effortless. Customer service guided me through each step, making it easy. The replacement glasses fit perfectly and arrived quickly. I'm very pleased with the quality and service.
February 27, 2025
Unprompted review
Student-Friendly Prices
As a student, I find the prices very budget-friendly.
February 6, 2025
Unprompted review
Reply from TIJN
Hi Dear, thanks for your kind words. Happy to know everything went well for you!
Not worth the risk
Glasses are not bad quality but the advertisement showed a completely different size. The ones that I received were way smaller than the ones in the ad.
Return is at your complete cost which makes it unworth the risk of buying. I ended with a hole of 70€ in my poket and glasses different from the ad.
—————————
Update after TIJN answer of 08/04/2025:
Dear TIJN, I answered your mail on the same day you informed me of the return policy at my charge. Please, review your inbox.
March 10, 2025
Unprompted review
Reply from TIJN
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Stylish and Comfortable
These glasses are both stylish and comfortable. The lightweight design allows for all-day wear without discomfort. Customer service was prompt and helpful, answering all my questions. Shipping was faster than expected.
February 23, 2025
Unprompted review
Reply from TIJN
Hi Dear, we’re happy to hear you’re satisfied. Let us know if you ever need anything else!
Receiving my glasses was long and complicated
Getting my prescription to comply with your needs was difficult. My glasses took a very long time to arrive. However, the glasses are very comfortable. I am getting loads of compliments
October 23, 2024
Unprompted review
Reply from TIJN
Hey Dear, your feedback is important to us. Thanks for choosing our service!
Don’t order from this company. Fake tracking
Don’t order from this company, they are fraudsters. I received tracking info to a fake parcel in china. I never received my order and they are non responsive, just keep sending me fake tracking. If you’re looking for spectacles rather shop at Goggles4u. Avoid TIJN at all costs.
January 24, 2025
Unprompted review
Reply from TIJN
I sincerely apologize for any inconvenience you may have experienced regarding your package delivery. After thoroughly tracking your shipment, I can confirm that it was successfully delivered to the address you provided on January 30th.
To assist you further, you can view the proof of delivery through the following link: https://www.evri.com/track/parcel/H00RVA0380315342/details.
If you have any additional questions or if there is anything else I can help you with, please don't hesitate to reach out. Your satisfaction is very important to us, and we are here to support you. Thank you for your understanding.
TIJN does not stand behind their product. No customer support.
Received glasses that we could not put lenses in due to the screws being ceased. Tijn stopped responding to emails and provided no support. I lost $70 due to their lack of care and customer support.
February 17, 2025
Unprompted review
Reply from TIJN
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
Do not trust them. Flawed product, return policy is a joke.
After placing my order, I had no shipping notice after 22 days. I tried to contact them via email and IG. After days they finally replied, it was clear they just forgot about my order. I had to give them my info all over again. They tried to blame me but turns out my info was all correct. They ran me around for a few days before finally shipping my order. Just to track it you have to create an account. I finally received them a month and a half after originally placing my order. Upon receiving them I discovered the vision of the lenses is flawed. They don't match glasses I bought from my doctor with the same prescription. To return you must enter a QR code, and the only code mine came with is a link to TikTok. They take forever to respond to make you miss the 30 day return window. They're running me around again because of the missing QR code. And to return you have to ship them back to China! The return policy is a farce as the process is a joke as shipping is more or the same as what you paid for the flawed product in the first place.
February 1, 2025
Unprompted review
Reply from TIJN
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Avoid like the plague
Cute models, insanely bad quality and inexistent customer care, AVOID.
EDIT TO ANSWER THE VENDOR:
THIS ANSWER DOESN'T HELP YOU ONE DAMN BIT BECAUSE THE ISSUE IS NOT WITH THE STYLE BUT WITH THE FACT THAT I ORDERED VARIFOCAL LENSES AND NEVER GOT THEM, I GOT SINGLE VISION ONES + BOTH FRAMES SNAPPED IN TWO WHILE I WAS CLEANING THEM, WHAT AM I LADY HULK???
February 10, 2025
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
We take your concerns very seriously and are dedicated to resolving this matter. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
I ordered 3 pairs of glasses
I ordered 3 pairs of glasses. The first pair came in unexpectedly earlier than the second pair the only problem is that I was missing my 3rd pair and they told me that the tracking number said that they had arrived. Of course it will say that because they only gave me 1 tracking number for my order and it was only tracking the second pair not the 2st or 3rd pair. Anyways I was a returning customer and I never had a problem before receiving my glasses. But I guess they just don't care because they stopped responding to my emails and they kept telling me to call my postal office and ask my neighbors if my package was there. It's an awful company and I wouldnt recommend ordering because who knows if you'll end up with an incomplete order.i ordered back in november and it's Jan 2025 still waiting for my darn glasses
November 25, 2024
Unprompted review
Reply from TIJN
Dear Jessica,
Thank you for reaching out. We understand your frustration and sincerely apologize for any inconvenience caused.
According to our records, all items in your order were shipped and successfully delivered, as confirmed by the tracking details. If you have not received your package, we recommend contacting your local postal office for further clarification. In case of a lost package, please request an official lost parcel certificate from them so we can assist you further.
We are committed to helping you resolve this matter and appreciate your cooperation. Please feel free to reach out to our support team for any additional assistance.
Best regards,
TIJN
dont order from this place
after 10 days, it still waits for courrier ,
dont bother buying anything from this company
December 30, 2024
Unprompted review
Reply from TIJN
Dear Kiki,
We sincerely apologize for the delay in your order’s shipment. This is not the experience we want for our customers, and we understand your frustration.
Shipping times can sometimes be affected by external factors, but we are more than happy to look into this for you. Please reach out to our support team with your order details, and we will do our best to resolve this as quickly as possible.
We truly appreciate your patience and feedback as we strive to improve our service.
Best regards,
TIJN
Customer service is 100% AI
Ordered from them a couple of times with no issues and was happy but this last time the order took a really long time and when I inquired as to why it took so long the AI Couldn’t understand my question and just canceled my order. This tells me there’s really not a human element to this company. I will be using a different company in the future.
December 17, 2024
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize for the extended processing and shipping time on your order. We understand how important timely delivery is, and we regret any frustration this has caused.
Our team is continuously working to improve order processing efficiency and optimize our logistics partnerships to ensure faster shipping. While some delays may occur due to high demand or carrier issues, we are committed to minimizing wait times and providing the best possible service.
If your order is still in transit or if you need further assistance, please reach out to us. We truly appreciate your patience and support.
Best regards,
TIJN
I've bought several pairs of glasses…
I've bought several pairs of glasses from TIJN with no problems, however my last pair of glasses arrived much too wide and despite sending them the requested evidential pictures, and several chaser emails they have stopped responding. Also beware, if you live in the UK you can't return any faulty items they will only offer you a part refund.
Update 27/02/2025 still no response reference faulty glasses!!!
August 7, 2024
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Like it
It's really hard to buy suitable products online now but I don't think tij is good enough! The customer service responded promptly and answered my difficulties. Of course, glasses are good too. After understanding the situation, they sent me a new pair. I am quite satisfied. If I need to replace my glasses in the future, I will still consider theirs, which is highly recommended.
August 31, 2024
Unprompted review
Tried to cancel order within 10 minutes…
Tried to cancel order within 10 minutes after placing due to the bad reviews for prescription glasses. Was ignored for over a month, despite filing complaint through Paypal. Then, the glasses appeared at my house over a month after trying to cancel the order. Don't even want to bother with trying to return them. F*** this company
July 19, 2024
Unprompted review
Reply from TIJN
Dear Christina,
We sincerely apologize for any frustration you’ve experienced. We understand how important it is to have a smooth cancellation process, and we regret any inconvenience caused.
Unfortunately, we were unable to locate your order using the name provided, which may have delayed our ability to assist you promptly. To ensure we can process cancellation requests efficiently in the future, we kindly ask that customers contact our support team using their registered email address or order number. This allows us to verify and assist with requests as quickly as possible.
If you still need assistance, please don’t hesitate to reach out to us. We appreciate your feedback and the opportunity to improve our service.
Best regards,
TIJN
PERFECT FIT
I have been struggling to find glasses that both fit my style and fit my prescription perfectly. Many glasses have deformed frames due to lenses so it is hard for me to find glasses that are both good looking amd of good quality, which makes me very distressed. Until I recommended tijn glasses from my sister. It does appeal to me in terms of appearance but generally such beautiful glasses tend to not be able to support my lenses. I was happy to see that their official website offers prescription lenses. Hesitantly but not hopefully, I placed my order. When the glasses arrived, they exceeded my expectations in terms of fit and style. I wore them to a weekend brunch with friends and everyone noticed my new look. Even my fashion friends want to know where I got them from. TIJN has become my first choice for eyeglasses and trust me you won't regret buying their glasses!
July 31, 2024
Unprompted review
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