Waited almost 4 months for delivery of a Lila mirrored bathroom cabinet in acacia wood. Lovely cabinet, solidly built. It’s a pity that the shelves inside are at fixed heights, however, as none of the... See more
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Based on these reviews
The product took a long time to arrive which is why 4 stars. The quality of the product is excellent but didn't realise how heavy it would be - 72kg !!! Which has dented our wooden floor and to pull... See more
Company replied
I have already purchased other pieces of furniture from Tikamoon in the past, these beautiful bedside tables are the latest addition and they look amazing in my new bedroom. I highly recommend t... See more
Company replied
Things go wrong & I often think the measure of a company is how they respond when that happens. My sink cracked. No accident, or drama, just a manufacturing issue that arose a year & a half afte... See more
Company replied
Company details
Information provided by various external sources
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Contact info
United Kingdom
- tikamoon.co.uk
4.2
Great
967 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better than we hoped!
Everything on the Tikamoon website looks high quality. We choose a console and hoped it would be as good as it looked. The website did not do it justice, it's so lovely and beautifully made, we are thrilled with it. Customer service was great too.
April 18, 2026
Unprompted review
Easy to order, first rate customer service
It was very easy to order, and all the customer service via the chat has been first rate. Lucie (and all the other customer service agents I chatted with) was very helpful, and prompt in dealing with my query. Its one of the most friendly customer services I've ever dealt with.
April 20, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you found the ordering process easy and that our customer service team, especially Lucie, was helpful and prompt in assisting you. Providing friendly and efficient support is something we truly value, so it means a lot to know it made a difference. We'll be sure to pass along your lovely feedback to Lucie and the rest of the team. Thanks again for your support!
Kind regards,
Your tikamoon Team
Best quality wooden furniture 💙
I have already purchased other pieces of furniture from Tikamoon in the past, these beautiful bedside tables are the latest addition and they look amazing in my new bedroom.
I highly recommend this company if you are looking for good quality and very well made wooden furniture which will last for ever.
Well worth the money spent.
Also I would like to mention the extremely well packed boxes they came with. Excellent overall ⭐️⭐️⭐️⭐️⭐️
April 14, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your wonderful review and for choosing us again—we truly appreciate your continued support.
We’re delighted to hear that your new bedside tables look amazing in your bedroom and that you’re pleased with the quality and craftsmanship. It’s also great to know the packaging met your expectations, as we take extra care to ensure items arrive safely.
Thank you for your recommendation and kind words—it really means a lot to us. We hope you enjoy your furniture for many years to come!
Kind regards
Your Tikamoon Team
Fantastic customer service
Fantastic customer service - thank you Tracy!
This is the second time I have used this company and would definitely recommend - they go above and beyond!
April 13, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words and for choosing us again—we really appreciate your continued support.
We're delighted to hear that you had such a positive experience and that our team was able to provide the level of service you expected. Your recommendation means a great deal to us, and it's wonderful to know you would use us again.
Thank you for taking the time to share your feedback—we look forward to assisting you again in the future!
Best wishes
Your Tikamoon Team
The product took a long time to arrive…
The product took a long time to arrive which is why 4 stars. The quality of the product is excellent but didn't realise how heavy it would be - 72kg !!! Which has dented our wooden floor and to pull out the extension leaf would require 3 people to avoid further damage to floor.
April 12, 2026
Unprompted review
Reply from Tikamoon
Thank you for your feedback. We're sorry to hear that the delivery took longer than expected, but we're very pleased to know that you're happy with the quality of the product.
We appreciate your comments regarding the weight of the table. Many of our tables are designed with solid materials to ensure durability and stability, which can make them quite heavy. We would always recommend using protective floor pads and having assistance when moving or extending heavier items to help avoid damage.
Thank you again for your valuable feedback, and we'll take your comments on board as we continue to improve our product information and customer experience.
Kind regards
Your tikamoon Team
Amount of Packing Ridiculoud
Chair is quality
But the amount of packaging for an OAP to deal with is just ridiculous . They need to offer an unpack and rubbish dispose service before I would use them again .
I know they will reply regurgitating protection etc etc but they seriously need t ok look at overall service
April 11, 2026
Unprompted review
Reply from Tikamoon
Thank you for your feedback. We're pleased to hear that you're happy with the quality of the chair, but we're sorry to hear that the amount of packaging caused frustration. We do use protective packaging to ensure items arrive safely; however, we do offer a premium delivery service that includes unpacking and removal of packaging materials. This option was available at checkout but was not selected on this occasion.
We appreciate your comments regarding the overall service and will certainly take your feedback on board.
Kind regards
Your tikamoon Team
Fantastic line of products and great…
Fantastic line of products and great customer service / delivery solutions. Shopped many times and will continue to do so.
April 7, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words and continued support! We're delighted to hear you're happy with our products and delivery service. It means a lot to us that you choose to shop with us time and time again, and we look forward to serving you again soon.
Kind regards
Your tikamoon Team
Great and transparent service!
Lucie D was really helpful with a query I had. I was very happy with her transparency and willingness to help. It's refreshing!
April 9, 2026
Unprompted review
Reply from Tikamoon
That's wonderful to hear! Transparency and helpfulness go a long way—glad Lucie made your experience a positive one.
Best wishes
Your Tikamoon Team
Outstanding service from Lucie!
I was a little worried after noticing a price difference on my recent order, but Lucie from the customer relations team made the whole experience effortless. She responded quickly, applied the best available discount, and arranged a refund straight away. It's rare to receive such genuine and efficient service. Thank you Lucie . you're a star!
April 2, 2026
Unprompted review
Reply from Tikamoon
Thank you for your thoughtful review! We're glad Lucie could help and turn your experience into a great one—we'll be sure to share your kind words with her.
Kind regards
Your tikamoon Team
Beautifully made products
Beautifully made products. Easy to navigate website. Great customer service.
March 20, 2026
Unprompted review
Reply from Tikamoon
Thank you for your lovely review! We're happy you enjoyed our products, website, and customer service.
Kind regards
Your Tikamoon Team
Great furniture great service
March 31, 2026
Unprompted review
Reply from Tikamoon
Thank you for the great feedback! We're delighted to hear you loved our furniture and had a positive experience with our team.
Best wishes,
Your Tikamoon Team
Excellent customer service
Lucie’s customer service today was excellent. I needed the packaging taken away with my delivery. I rang Tikkamoon and a real person (Lucke) answered straight away and dealt with the issue in a courteous and time effective way. And request you has sent me product after-care details too - much appreciated.
March 31, 2026
Unprompted review
Reply from Tikamoon
Thank you for your wonderful feedback. We're so pleased to hear that Lucie was able to assist you promptly and courteously, and that your request was handled efficiently. We'll be sure to pass along your kind words to her. We're also glad the after-care details were helpful. Thank you again for choosing Tikamoon — we truly appreciate your support.
Best regards
Your Tikamoon Team
Tikamoon is a quality company
Tikamoon is a quality company.
Although the dining table wasn't suitable for us this time it was collected and refunded very fast and professionally.
Communication was excellent throughout from Tikamoon and their chosen BJS Couriers.
March 30, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words and positive feedback. We're delighted to hear that you were pleased with the speed of the collection, refund process, and communication from both our team and BJS Couriers. We hope to have the opportunity to assist you again in the future.
Best wishes
Your Tikamoon Team
Had to trace a missing order
Had to trace a missing order, Tracey at Tikamoon found it, sorted out the email discrepancy and confirmed everything in a follow up email immediately - excellent service from a professional **
March 26, 2026
Unprompted review
Reply from Tikamoon
Thank you for your kind feedback.
We’re delighted to hear that Tracey was able to locate your order, resolve the email discrepancy, and provide prompt follow-up. It’s wonderful to know that her professionalism made a positive difference to your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards
Your Tikamoon Team
Tracey was extremely helpful in sorting…
Tracey was extremely helpful in sorting out the problem with my order and cancelling it for me.
March 26, 2026
Unprompted review
Reply from Tikamoon
Thank you for your kind feedback.
We’re so pleased to hear that Tracey was able to help resolve the issue with your order quickly and efficiently. We’ll be sure to pass on your lovely comments to her.
Best regards
Your Tikamoon Team
Excellent customer service
Excellent customer service. I sent a query and had a reply from Lucie within a few hours, which proved very helpful. Thank you!
March 25, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind feedback.
We’re delighted to hear that Lucie was able to assist you so quickly and that you found her response helpful. Your comments are greatly appreciated, and we’re always happy to help whenever you need us.
Best regards
Your Tikamoon Team
This company is first class
This company is first class. Not only are the products excellent, but the customer service is even better. We placed an order and accidentally selected the wrong finish, only realising once we opened the box.
We contacted them to ask if we could return it and reorder with the correct finish, not expecting much as it was our mistake. However, they agreed straight away—no hassle at all.
I would highly recommend them to anyone.
March 19, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words and recommendation! We're delighted to hear you're pleased with the product and our customer service. Mistakes happen, so we're always happy to help where we can—it's great to know the process was smooth for you. We hope you enjoy your piece in the perfect finish
Kind regards
Your Tikamoon Team
Absolutely fantastic company
Absolutely fantastic company. Amazing customer service. Always super friendly and accommodating. Received my order today. Quality is fantastic. Very pleased.
March 21, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your wonderful feedback! We're thrilled to hear you're pleased with the quality and that our team could provide friendly and accommodating service. We hope you enjoy your order for many years to come!
Best regards
Your Tikamoon Team
Beautiful furniture sturdy and well made.
Lovely website, beautiful more unusual furniture, well made and sturdy. Didn't have to wait long for delivery. Exceptional packaging and delivery. Looks beautiful in our house.
February 27, 2026
Unprompted review
Reply from Tikamoon
Thank you so much for your kind words! We're delighted to hear you love the furniture and that the delivery and packaging met your expectations. It means a lot to know it looks beautiful in your home—enjoy it!
Best wishes
Your Tikamoon Team
First Class Customer Service
First Class Customer Service
Lucie was great, was able to provide the waste solution we needed for the Easy vanity, emailed the link right away & we're able to order up the part.
Happy Days!
March 19, 2026
Unprompted review
Reply from Tikamoon
Thank you for your kind words! We’re so glad Lucie could quickly find the right solution for your Easy vanity and make the process smooth for you. We’ll be sure to pass along your feedback to her—she’ll really appreciate it!
Best wishes
Your Tikamoon Team
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