After exhausting all other resources, I reached out to Tile Expert to see if what I was looking for was actually available as it was pictured on the website and I received a prompt response assuring m... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent company service. Beautiful and unique product selection. Quick response time. Shipping cost can be high into the USA yet it's coming from Italy. Seamless process. Delivery times ca... See more
If you're looking for high quality tiles and excellent customer service then shop here. Rest assured that if something goes wrong (and it did, for me, with FedEx delivery mess up) then Tile.Expert wil... See more
We were a little skeptical, but still chose "tile expert" because of the good reviews. And we were not disappointed. On the contrary, the goods were as expected, and delivered exactly at the estimated... See more
Company details
Written by the company
We supply premium ceramic tile and porcelain stoneware by virtually all Italian and Spanish brands. Holding ourselves as an Online store with low operational expenses, we are proud of being able to offer unprecedentedly low prices for the majority of goods in our portfolio. Moreover, we have implemented user-friendly selection and ordering procedures, which is essential when it comes to ceramic tile and porcelain stoneware, challenging products for e-commerce. We keep improving the services on the ongoing basis.
Contact info
Office Suite 1, Sterling Building Enrico Mizzi Street, XBX , 1453, TA' XBIEX, Malta
- +35627782515
- info@tile.expert
- tile.expert
4.8
Excellent
7K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So impressed with my tiles
So impressed with my tiles. They arrived a little earlier than expected and there was good communication throughout. Would definitely purchase here again.
October 7, 2025
Fantastic experience
Fantastic experience. Tiles arrived on time and were well packed. Communication was always clear and punctual- highly recommend!
October 1, 2025
Excellent customer service
Excellent customer service, with really quick responses via email. My tiles all arrived more or less on time and they're beautiful. One box was damaged but they sent out a replacement with no issues, which I really appreciated. Would highly recommend and will definitely source my tiles through TileExpert again.
October 1, 2025
Good customer service and nice tiles
Good customer service
Nice tiles
Only negative is that we got an extra £120 added after purchase from HMRC at port. This was loosely explained that there would be a tax but it was a bit confusing because they had already added shipping costs. It could be clearer that an extra cost would still be added and a rough idea of how much. But its not Tile Expert fault we got the extra tax.
October 1, 2025
Reply from Tile.Expert
Dear Andy,
Thank you for your feedback.
We tried to contact you to look into this matter and find a suitable solution, but unfortunately haven’t received a response.
According to our policy, if an error is confirmed, we replace the tiles free of charge or issue a full refund. You may also return the material that matches your order and all manufacturing standards. In this case, only the return shipping cost will be deducted from the refund. Please get in touch with us so we can assist you further and resolve this matter.
Best regards,
Tile.Expert team
Excited for more
Ordered some samples and they came quickly and were packaged well. The tile is gorgeous. So excited to place a big order.
October 7, 2025
I got the samples very quickly
I got the samples very quickly. I would have appreciated an estimate of the duties I had to pay.
September 28, 2025
Impressed so far
Impressed so far - tile samples sent from Italy and received within a couple of days. Main order clear and transparent with pricing and delays. Used bank transfer for funds which was received and receipted quickly.
September 28, 2025
wrong tiles
First order i ordered I got different tiles, took another 2 months to fix....
October 3, 2024
Unprompted review
Reply from Tile.Expert
Hello Nora,
We are very sorry to hear about the difficulties you described in your review. However, we have been unable to find any similar cases under the name provided within our customer records for the past few months. We also attempted to get your order number by sending a request through TrustPilot, but have not received a response yet.
However, we do not rule out the possibility of such events, as our order processing is not fully automated, and human error can sometimes occur. We are continuously working to minimize such instances, and any additional information you can provide about your order would greatly assist us with it.
We also would like to assure you that we are extremely careful about our delivery times. In the event of a delay, we provide compensation calculated according to our company policy, which is published on the website which is rare, especially in today's online retail environment. Furthermore, we offer free replacements or refunds for any items that do not align with their description or quality standards.
Best regards,
Tile.Expert team
Amazing experience
Not only are the tiles incredible, but the communication from their side was excellent as well. They were very helpful and kept me updated throughout the process. I would definitely recommend them to anyone and would gladly order again!
October 1, 2025
My tiles are as pictured
My tiles are as pictured, beautiful and very good quality. My order arrived when expected and it was well packaged and no damages. Imported the tiles to Vancouver, Canada.
September 23, 2025
Website is easy to navigate and all…
Website is easy to navigate and all prices and fees clearly explained. Shipping is quick
October 1, 2025
Importing tiles into the UK
From enquiry with Anastasia, and too delivery, the process has been so easy.
We were kept informed after the order was placed, and the transport company was easy to deal with regarding the delivery.
If you are in the UK, check their website, it might be easier and slightly cheaper just to import yourselves.
September 17, 2025
Tiles expert’s website was easy to…
Tiles expert’s website was easy to navigate with a lot of choices and online chat for customer help was very responsive and helpful. I found the purchase process user friendly, and the handling process for the tiles to arrive responsive. Slight complaint that the order arrived several days earlier than what I had requested and agreed with the logistics company and fortunately I had help and could find the space to store it. A bigger issue we found was that while the set of tiles bought was specified as 80cmx80cm, in reality the tiles could measure anything from 79.6cm to 79.9cm, a big difference which makes the tiling complicated. I think this information has to be made available or the better quality control on the manufacturing. I have also bought 2 other sets of tiles and hope this will not be a recurring problem with these as well.
September 14, 2025
Tile is beautiful
Tile is beautiful! Was received prior to the promised delivery date. Excellent
September 23, 2025
Overall good experience
Overall a great experience! Good information and updates along the way, and everything arrived as ordered and ahead of expected time.
September 23, 2025
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