Britain's Got Tiles Reviews 131

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very easy order process and super quick delivery. Excellent response to a box of tiles broken in transit. Cannot be faulted. Great customer service.

Rated 4 out of 5 stars

Really impressed with service messages/questions answered promptly.. bought bathroom tiles Nature and Nature grey. Delivery all as you would want on time etc however some were broken but this was exp... See more

Company replied

Rated 5 out of 5 stars

Give Andy, Mike and their team your business. Its rare these days you'll meet a business owner who contacts you because he's concerned his supply chain may be delayed - not only did Andy reach out but... See more

Company replied

Rated 5 out of 5 stars

Just discovered this little gem, unfortunately we have already purchased our tiles but still needed trim. Service most helpful and polite, range of tiles on display were phenomenal, definitely look t... See more

Company details

  1. Tile Store

Written by the company

UK's Online Tile Shop. Choose From Thousands of Quality Tiles. Buy Online Now. New Trends.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

131 reviews

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Rated 5 out of 5 stars

Good, Friendly and professional service

Went International Tiles & Bathrooms store in Bridgwater, As I could not get a toilet seat that would not conform to my specification, I spoke to Daryl and he went out of his way to get one that met my needs. He even rang the manufacturer and mad sure it was the right one. The item arrived next day and I am one happy customer

April 6, 2022
Unprompted review
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Joe. Thank you so much for your positive feedback, it is appreciated. Best regards Duncan

Rated 5 out of 5 stars

Helpful team. Fast delivery

Very helpful and good range of lovely tiles. Delivery was also fast. Would definitely recommend!

April 4, 2022
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Reply from Britain's Got Tiles

Dear Yvon. Thank you for taking time out to write your positive feedback. It is greatly appreciated and we are pleased you like the tiles. Best wishes Duncan Haddrell

Rated 5 out of 5 stars

Super fast and efficient

Super fast and efficient! There was a slight error in our delivery and the company rectified it straight away. Lovely tiles and very good value!

March 23, 2022
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Reply from Britain's Got Tiles

Thank you so much for taking time out to write your review. Mistakes do happen and I am glad we were able to resolve it to your satisfaction. Best wishes Duncan

Rated 5 out of 5 stars

Excellent and speedy Service

Excellent Service, quick and efficient delivery of our tiles.

It's worth ringing them to check if new stock has arrived. With global supply chain challenges, they might have what you are looking for in stock and they will put it up on the website for you right away to order.

March 9, 2022
Unprompted review
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Reply from Britain's Got Tiles

Dear Eva. Thank you very much for your feedback, it is appreciated. Kind regards Duncan Haddrell

Rated 5 out of 5 stars
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Helen. Thank you for taking the time out to write your positive review, it is greatly appreciated by the team here. Best regards Duncan Haddrell

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, particularly from Mike who was extremely helpful and super fast delivery. Thank you

January 28, 2022
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Reply from Britain's Got Tiles

Dear Bev. Thank you for your feedback and favourable comments about Mike and your experience with International Tiles, it is appreciated. Best regards Duncan Haddrell

Rated 5 out of 5 stars

Bathroom renovation

Recently been looking into redoing our bathroom. I’m very indecisive when it comes to redecorating but got some great advice from Josh about colour palettes and styles. Really friendly staff and will definitely be visiting again 👍🏼

January 16, 2022
Unprompted review
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Holly. Thank you for taking time to write your positive feedback, we and Josh very much appreciate it. Best regards Duncan Haddrell

Rated 1 out of 5 stars
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Rob. Sorry to read that you were not happy with the speed of the service. I believe your order was dealt with in reasonable time and arrived exactly when we stated but would be happy to discuss any other issues you may have. Best regards Duncan Haddrell

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, with very clear communication

January 12, 2022
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Reply from Britain's Got Tiles

Dear James. Thank you for your favourable review, it is greatly appreciated. Kind regards Duncan Haddrell

Rated 5 out of 5 stars

Very quick delivery even over the…

Very quick delivery even over the Christmas holidays! Tiles look amazing. Thank you 😊

December 24, 2021
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Reply from Britain's Got Tiles

Dear Anthony. Thank you so much for taking the time to write this positive feedback, it is greatly appreciated. We are glad the tiles look amazing and wish you a happy Christmas. Best wishes Duncan Haddrell

Rated 5 out of 5 stars

Excellent company with great communication

Excellent choice of tiles. They are very accommodating with samples and when 1 tile was broken they quickly replaced it.

Cannot recommend this company enough. Highly responsive on email and items arrived on time with great communication. Customer service team are all brilliant too.

Will most definitely recommend to our clients and use again on future projects.

December 24, 2021
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Reply from Britain's Got Tiles

Dear Mandip, thank you for taking the time and providing us with your feedback. I know the team will appreciate your kind words as they take a lot of care and pride in their customer service. I wish you Merry Christmas and a happy New Year. Best wishes Duncan Haddrell

Rated 5 out of 5 stars

Excellent service and good value

Very happy with the good value and efficient service provided. Always responded quickly to any enquiries and free delivery was a bonus.

December 21, 2021
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Reply from Britain's Got Tiles

Dear Peter. Thank you so much for your positive feedback it is very much appreciated. I wish you a Happy Christmas. Best wishes Duncan Haddrell

Rated 5 out of 5 stars

Fantastic tiles but even better…

Fantastic tiles but even better customer service.

Highly recommend International Tiles. I bought some very expensive bathroom tiles that came in a pack of 10. Each tile had a unique part of a bigger pattern. We broke one of the tiles which was very stressful as it meant the whole look was spoilt.

I called International Tiles and they found the replacement tile (making sure the batch matched and variation in shade) with next day delivery.

Customer service from Mike was second to none. It’s so nice to buy from a good company and speak to friendly, knowledgeable people who care.

December 20, 2021
Unprompted review
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Marc. Thank you so much for your positive feedback. I will pass on your comments to Mike, I know he will appreciate it. I hope the bathroom looks splendid and we wish you a happy Christmas. Best wishes Duncan Haddrell

Rated 4 out of 5 stars

Good tile company

The tiles we ordered came very promptly. A couple tiles were broken which they replaced without hesitation. Recommended.

December 13, 2021
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Reply from Britain's Got Tiles

Dear Dave, thank you for your nice feedback it is greatly appreciated. Best regards

Rated 5 out of 5 stars

Excellent service when making…

Excellent service when making enquiries. Helpful and efficient staff and super fast delivery. Very pleased.

November 16, 2021
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Reply from Britain's Got Tiles

Hi Sharon, thank you for your nice feedback, the team appreciate it. Best regards Duncan

Rated 5 out of 5 stars

I dealt with Mike on some bathroom…

I dealt with Mike on some bathroom tiles, he could not have been more helpful, very knowledgeable and brilliant communication, knew exactly what I was after, recommended

October 20, 2021
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Reply from Britain's Got Tiles

Dear Mr Watts, thank you for your nice comments about Mike, I know he appreciates it. Best regards Duncan

Rated 5 out of 5 stars

Bathroom tiles

Quick , easy purchase. Delivery next day 😁

October 18, 2021
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Lorraine, thank you for your positive feedback, it is greatly appreciated and we hope you like your tiles. Best regards Duncan

Rated 5 out of 5 stars

Went well ty.

October 14, 2021
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Mr Bradbury. Thank you for your positive feedback, it is appreciated. Best regards Duncan

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish easy to order on line and delivery exceptionally quick. Would recommend these tiles and company to family and friends. I have had these tiles in three different house over the past ten year love them very hard wearing.

October 12, 2021
Britain's Got Tiles logo

Reply from Britain's Got Tiles

Dear Pauline. Thank you for your kind review it is very much appreciated. Kind regards Duncan

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