My review of the Tile Shop in Glendale, AZ
My review of the Tile Shop in Glendale, AZ.
Go into any store today and look around for help. It takes time and most are young and uninformed, but willing to try to help you. Results will vary greatly.
Then you come upon a gem, it surprises you, and you step back trying to grasp that the person in front of you, this employee of the store, actually knows what they are talking about.
Such was our experience with The Tile Shop. Immediately after entering, the manager, Mike, approached us to see if we needed help. He was full of information and answered all our questions with what I felt was expert clarification without being wordy.
He then turned us over to JB. This is where it really gets special. JB is the guy you always hope you will get but rarely do when you need answers and have multitudes of questions.
We were on a mission to completely revamp and remodel our bath and shower. Clueless about tiles and materials, JB sat us down, listened intently, looked at pics we had of our current bath, and then through 3 separate meetings, gently and calmly (because we were nervous and unsure) lead us through all the options available that we might be happy with. The amount of time he gave us was a true gift. We were never rushed, never pushed to make a decision, only given ideas, samples and ideas to consider before deciding on what we felt would work for us. Most of all, he made us comfortable. Always seeking a way to make sure we got what we wanted and why some ideas we picked would not work well.
There were many above and beyond issues he jumped on to help us with, such as working with our general contractor and the issues he had. JB got it done, and we walked away feeling like we were given the most professional service possible and gaining a bath we dreamed about at a very fair price.
The bath is complete now, and I have submitted photographs for the store. It is more spectacular than we ever imagined, and the outcome is because we found the perfect guy to help us in making our ideas work and flow together in a way that only JB’s assistance could have made possible. We can never thank him enough. Highly recommend these folks if you are looking for tile. Just sayin…..
Chuck and Connie Rasmussen