Outstanding Customer Service
I order 17 boxes of tiles and one of the boxes had "down bath" written on it with different tape closing the box. I opened that box to find not only was it missing tiles, it also had two different kinds of tiles in it, along with some of the correct tiles. Because my tile that I had ordered was clearanced, I didn't want to shortchange my project with the missing and misc. tiles in my box. I called and spoke with a gentleman, I think his name was Mike, who listened to my issue and instantly jumped into action to fix things for me. I sent him pics of the box and tiles that were in it and he sent me new tiles that I had possession of just 4 days later. I could not be happier with the customer service I received.
April 22, 2026