Tilley and Grace Reviews 1,369

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and welcoming without being pushy, making the shopping experience a joy. People appreciate the excellent quality of the products, from clothing to accessories, often highlighting the vibrant colors and unique styles that stand out from typical high street offerings. Many consumers find the shops to be beautifully curated and enjoy the personalized service and advice provided by the knowledgeable team. However, some customers also noted that certain "one size" items, like polo necks, can be unexpectedly large, not fitting as anticipated despite the nice material.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the beautiful, stylish,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Retail

People report positive experiences with retail. Customers consistently praise the shops for their beautiful... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the great quality of... See more

Service

Clients share positive opinions on service. Customers consistently praise the helpful, friendly, and... See more

Based on these reviews

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

The first time we've visited Tilley & Grace & is now one of our favourite shops in Southwold. T&G have some classy clothes at reasonable prices & beautifully displayed & a charming, helpful lad... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great prices and great service…

Proper personal service and a lovely selection of items

March 26, 2026
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Reply from Tilley and Grace

Thank you for taking time to write our review! It is so great to hear you have such a positive experience with us.

Rated 5 out of 5 stars

I have been buying for a long time time…

I have been buying for a long time time . The staff , are very lovely . I haven’t been able to go to the shops , because I’m ill . But I call them , and they are sooo lovely . Thank you all . Gloria Thomas .

March 27, 2026
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Reply from Tilley and Grace

Hi Gloria, thank you so much for taking the time to write us such a wonderful review! We are so sorry to hear that you are unwell, but if we can ever assist you with online or over the phone purchases, or queries about our products, do not hesitate to give us a call.
Wishing you all the best!

Rated 5 out of 5 stars
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Reply from Tilley and Grace

Thank you Tracy. Our staff are always so happy to support our customers in finding the right items for them! We are so glad you had such a positive experience.

Rated 5 out of 5 stars

I love every item I have ever purchased…

I love every item I have ever purchased from your shop and your staff are the most lovely friendly ladies. Also great for dog owners as the staff are always nice to the dogs too and ready with a treat❤️

March 25, 2026
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Reply from Tilley and Grace

We are so delighted to hear that you have loved all your items that you have bought from us Caroline, thank you so much for such a lovely review!

Rated 4 out of 5 stars

In the pink

Lovely products available in many colors. I bought a silk scarf and handbag which are beautiful accessories to compliment a wedding guest event

February 25, 2026
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Reply from Tilley and Grace

Thank you for taking the time to write this lovely review Aileen. We are so pleased to hear you have completed your outfit with the help of our products.

Rated 5 out of 5 stars

It has a very good choice of clothes…

It has a very good choice of clothes that I have not seen anywhere else
The staff are very friendly and also helpful

February 24, 2026
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Reply from Tilley and Grace

Hi Ann, we are so glad that you liked our range of clothes. It's lovely to hear that you had such a positive experience with us and we hope to see you again soon!

Rated 5 out of 5 stars

Would recommend.

Always a lovely experience to visit Tilley and Grace - beautiful clothes and very friendly and helpful sales ladies.

February 21, 2026
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Reply from Tilley and Grace

We are so glad to hear you always have such a positive experience with us Penny. We look for ward to seeing you again soon!

Rated 5 out of 5 stars

Kate & Jackie are lovely

Kate & Jackie are lovely, super friendly, helpful & make a real fuss of our little Poppy & Pickles

February 20, 2026
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Reply from Tilley and Grace

We are thrilled you had another positive experience with us Melanie! We look forward to having you, Poppy and Pickles back in store again soon :)

Rated 5 out of 5 stars

Friendly welcoming and honest advice…

Friendly welcoming and honest advice particularly in Woodbridge

February 25, 2026
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Reply from Tilley and Grace

Thank you Deirdre, for your kind words. We’re really glad to hear you felt welcomed and well looked after, especially at our Woodbridge store.

Rated 5 out of 5 stars

Best shop ever!

I love everything about this shop. Everything I buy is of great quality and the information on the website regarding fit/size/care is always spot on. When I have the happy chance of going in store, the staff are so lovely and welcoming, and I love the display by colour.

February 23, 2026
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Reply from Tilley and Grace

Thank you so much for your lovely review. It means a lot to hear that you enjoy both the quality of our pieces and the guidance we provide online. We’re delighted that your in‑store visits feel welcoming too

Rated 5 out of 5 stars

Great customer service makes all the…

Great customer service makes all the difference and makes you want to come back thank you

February 24, 2026
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Reply from Tilley and Grace

You are very welcome Elaine. We are thrilled that you had such a positive experience with us. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, great quality

February 20, 2026
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Reply from Tilley and Grace

Thank you for taking the time to say so Dawn. We look forward to having you shop with us again.

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